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(Remote) Support Analyst
DATAVOICE INTERNATIONAL, INC.
TX · WI · AZ · VA · VT · UT · AL · TN · SC · PA · OR · NC · NH · MN · ME · KY · IA · IL · GA · FL · CO · MO
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HarmonyCares

Learning and Development Specialist

UNAVAILABLE, United States

$55,000 to $65,000 USD / year

Apply on careers-harmonycares.icims.com About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $65,000 USD / year
Apply by: Nov 12, 2027
Experience: 3+ years of experience in training, learning and development, healthcare operations, or a related field
Posting language: English
Posted: Nov 12, 2026

Original job description

Overview

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision– Every patient deserves access to quality healthcare. Our Values– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with Us- Health, Dental, Vision, Disability & Life Insurance, and much more- 401K Retirement Plan (with company match)- Tuition, Professional License and Certification Reimbursement- Paid Time Off, Holidays and Volunteer Time- Paid Orientation and Training- Established in 11 states- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.

Responsibilities

The Learning & Development Specialist is responsible for designing, delivering, and continuously improving training programs that support employee onboarding and ongoing development. This role partners with operational leaders to identify learning needs, determine appropriate training approaches, and ensure training effectiveness aligns with business objectives.

Essential Duties and Responsibilities

Independently design, lead, and oversee onboarding and ongoing training programs for assigned functions or employee populations, ensuring alignment with organizational goals and performance needs
Collaborate with operational leaders to assess training needs and exercise independent judgment in selecting and designing effective learning solutions and delivery strategies
Own assigned training programs end-to-end, including content development, delivery approach, and ongoing updates
Evaluate training effectiveness using learner feedback, performance metrics, and operational data, and proactively modifies programs to improve outcomes and support sustained performance improvement.
Recommend improvements to training content, structure, and delivery to enhance employee performance and engagement
Design, develop, and maintain comprehensive training materials, including curricula, lesson plans, guides, and supporting resources that reflect best practices and current workflows
Partner cross functionally with operational, clinical, and technical stakeholders to ensure training programs remain aligned with evolving workflows, systems, and business priorities
Provide guidance to employees and leaders on training-related topics and learning approaches
Maintain knowledge of industry trends, learning technologies, and instructional best practices, and integrates relevant innovations into training program design and delivery
Lead or contribute expertise to cross functional projects and initiatives focused on training, onboarding, system adoption, and broader operational improvement efforts

In this role you may work with. . .

Operational and clinical leaders
Team members

This is an overview of the duties, responsibilities and requirements for this position. Employees will be required to perform other job-related assignments as requested.

Qualifications

Required Knowledge, Skills and Experience

High school diploma or equivalent
3+ years of experience in training, learning and development, healthcare operations, or a related field
Prior experience designing and delivering training programs in both in-person and virtual environments
Ability to assess learning needs and determine appropriate training approaches
Strong analytical and problem-solving skills with the ability to use data to drive decisions
Strong communication and presentation skills
Ability to work independently and exercise sound judgment in a fast-paced environment
Proficiency with Microsoft Office and training or learning management systems
Familiarity with EMR systems such as Athena or similar platforms preferred
Ability to travel as required to support training delivery, stakeholder engagement, and successful implementation of training programs (based on role oversight and expectations)

Preferred Knowledge, Skills and Experience

Bachelor’s degree in a related field
Prior experience in healthcare or clinical operations
Prior experience with instructional design and adult learning methodologies
Travel required 4 times a year to Brentwood , TN

Posted Max Pay Rate USD $65,000.00/Yr. Posted Min Pay Rate USD $55,000.00/Yr. Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

Apply on careers-harmonycares.icims.com About employer

More about this job

Skills

Onboarding
Evaluate training
Learning technologies
Provide training
Problem solving
Communication skills
Presentation skills
Work independently
Microsoft Office
Learning management systems
EMR
Stakeholder management
Adult education

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Work requirements

Jobs in the United States