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Video Director/Motion Designer
Cellular Sales Verizon Authorized Retailer
Knoxville, TN
…Regardless, if it’s an internal training video, branded social content or a live Town Hall broadcast, you make sure projects are scheduled, run smoothly, and adhere to expected timelines,…
Added 1 min ago
Associate Manager PT 20-29 hours
Tumi
San Antonio, TX
Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying…
Added 6 mins ago
Server Administrator III
Agile Defense
Redstone Arsenal, AL
…solutions, and collaborating with cybersecurity, networking, development, and server…
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Marketing Manager
Indevco North America Inc
Remote, United States
The Marketing Manager is responsible for developing and executing marketing strategy for the INDEVCO Building Products division and its portfolio of high-performance building-envelope…
Added 8 mins ago
Process Controls Engineer III/Senior Process Controls Engineer
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Robinson, IL
…Process Controls Engineer will report to the Process Controls Manager, and designs, implements, and maintains process control strategies to optimize unit performance and…
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Cyber Test Engineer with DoD Secret / citizen
Veterans Enterprise Technology
Scott Air Force Base, IL
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Process Design Engineer III/Senior Process Design Engineer
Marathon Petroleum Corporation
Robinson, IL
…to refinery/organizational process optimization and project development. This includes identifying opportunities and developing projects to increase throughput, enhance yields, improve…
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Campus Pantry & Sustainability Coordinator
University of Maryland College Park (UMCP)
United States
Reporting to the Dining Services Sustainability Manager, this position supports programs that engage students, faculty, and staff in campus sustainability initiatives, with a focus on the…
Added 8 mins ago
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Personal Banker Associate II - Romeoville - Full-Time
Fifth Third Bank, N.A.
Romeoville, IL
- Full-time
…Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of…
Added 8 mins ago
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Global Training Services Manager
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Rosemont, IL
- $168,000 to $211,000 USD / year
As a Global Training Services Manager here at Honeywell Technologies, you will lead the charge in expanding and accelerating the growth of our UOP Training Services portfolio.
Added 9 mins ago
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Facets Product Consultant - Manager
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- $113,000 to $130,000 USD / year
Lead the development and implementation of solutions across Facets Plan/Product, Membership, and Group , aligning functionality with business and customer needs.
Added 9 mins ago
Senior Field Sales Manager, SaaS *Remote*
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…efficiency, and give users unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they…
Added 9 mins ago
Sr. Partner Sales Manager, Retail, Restaurants, CPG
Amazon
Chicago, IL
The Partner Sales Manager (PSM) is a quota-carrying sales professional responsible for driving partner-delivered revenue across an industry aligned territory. This role demands pipeline…
Added 9 mins ago
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Agentic Commerce Senior Manager | Industrial
Accenture
Chicago, IL
- $132,500 to $338,300 USD / year
…organizations must rethink how their specifications, product content, pricing logic, aftermarket services, channel relationships, platforms, and data are structured to operate within…
Added 9 mins ago
Learning Technology Manager
Accenture
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Our work spans LMS, LXP, and skills platforms through to AI-enabled learning experiences, governance models, content ecosystems, and learner adoption strategies. The result: personalized,…
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Enterprise Change and Training Design Senior Manager, Life Sciences
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Experience using AI-generated content tools to accelerate training curriculum development and personalization
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AEM Functional Lead
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Minimum 3 years of experience delivering or re-launching Adobe Experience Manager (AEM) or other Web Content Management (WCM) platforms, including content governance, authoring workflows,…
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Sales Capture Senior Manager- Energy Industry
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…foundation to deliver all our services. As a Sales Capture Senior Manager or Associate Director, you will be responsible to originate, shape, sell and close large deals that are single or…
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Agentic Commerce Senior Manager | GEO & Search
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We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
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Contracting Counsel Manager
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- $94,400 to $293,800 USD / year
…blockchain security, automation, systems integration and agile development. Advise senior company leadership on legal risks associated with transactions and understanding of the larger…
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MarTech Data Architect
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- $132,500 to $302,400 USD / year
Adobe Technology Expertise: Provide deep expertise in AEM (Adobe Experience Manager), AEM Assets, and Adobe Experience Platform (AEP) to deliver integrated, high-performance solutions…
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Customer Experience Manager- EdTech
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Dual Sales Executive
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Senior Manager, Digital Media Strategy & Planning
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Hard Rock Digital

Specialist - Training & Development

Remote, United States

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Job details

Experience: Minimum of 2 years experience in customer service and 3 years in a trainer position
Posting language: English
Posted: Nov 4, 2026

Original job description

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer’s interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space – ready to join us?

What’s the position? Our Specialist – Training & Development, sits within our Customer Operations team, reporting to the Training & Delivery Manager.

The Specialist – Training & Delivery, is responsible for delivering impactful learning experiences for our Customer Operations team. This role primarily focuses on onboarding and new hire training, with opportunities to expand into product updates, refresher sessions, quality initiatives, and professional development programs. You’ll also facilitate Train-the-Trainer sessions to equip supervisors and agents with the skills to coach and mentor others effectively. Training will be delivered across both in-person and virtual environments, ensuring a consistent and engaging learning experience for all team members.

This role is for a candidate located within a reasonable distance of our New Jersey Hard Rock Hotel & Casino Atlantic City or our Hollywood, FL Hard Rock locations.

Responsibilities:

Facilitate engaging and effective onboarding sessions for new hire cohorts.
Partner with the Content team to ensure training materials and learning resources remain accurate and relevant.
Translate knowledge base content into interactive, learner-friendly training experiences.
Analyze customer trends and support data to identify performance gaps and recommend targeted training solutions.
Collaborate with Operations and cross-functional teams to enhance service delivery and share best practices
Design and deliver Train-the-Trainer programs to build facilitation capability within the team
Develop structural learning plans, modules, and supporting materials aligned to business goals
Work closely with stakeholders across departments to assess training needs and drive continuous learning and development initiatives

What are we looking for?

As a regulated gaming company, you may be required to obtain a gaming license issues by the appropriate state agency as a condition of employments
Minimum of 2 years experience in customer service and 3 years in a trainer position
Previous experience within a call center environment
Experience delivering training in both face-to-face and virtual environment (using Zoom)
Strong understanding of adult learning principles and theories
Engaging and fun delivery/facilitator style that inspires others to learn
Excellent organization and prioritization skills
Excited and motived by change, multi-tasking, and working within a fast-paced environment
Strong communicator, able to influence at all levels
Willing and able to travel, up to 50%, both domestically and internationally

Desirable skills & experience

Expert in building and delivering detailed and comprehensive training documentation
Ability to address areas of underperformance with a structured plan
Casino and/or gaming knowledge

What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include:

Competitive pay and benefits
Flexible vacation allowance
Startup culture backed by a secure, global brand

Roster of uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

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More about this job

Skills

Customer service
Provide training
Zoom
Adult education
Prioritization
Multitasking
Documentation

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