Jobs in the United States

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Added 24 mins ago
2027 Associate Engineer Electrical / Engineer Electrical
Northrop Grumman
Palmdale, CA · San Diego, CA · El Segundo, CA · Edwards AFB, CA · Mojave, CA · Redondo Beach, CA · Palmdale · San Diego · El Segundo · Edwards AFB · Mojave · Redondo Beach
Northrop Grumman is seeking an Associate Engineer Electrical / Engineer Electrical.
Added 24 mins ago
Associate Software Configuration Analyst/Software Configuration Analyst
CORP-Corporate Office
United States
Northrop Grumman Aerospace Systems has an opening for an Associate Software Configuration Analyst / Software Configuration Analyst to join our team of qualified, diverse individuals. This…
Added 24 mins ago
Associate Configuration Analyst/Configuration Analyst
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for an Associate Configuration Analyst / Configuration Analyst to join our team of qualified, diverse individuals within our Systems…
Added 24 mins ago
2027 Associate Engineer Product Support / Engineer Product Support
Northrop Grumman
United States
Northrop Grumman is seeking an Associate Engineer Product Support / Engineer Product Support. This position will be located at our Aeronautics Systems Sector in one of the following…
Added 51 mins ago
Principal, Product Service Engineer
Alcon Vision, LLC. Company
Lake Forest, CA
Help design the future of product support at Alcon. Bring your technical expertise and proven engineering project experience to shape how advanced surgical, diagnostic, visualization, and…
Added 1 hour ago
AWS Cloud Engineer IV
IGH ICW GROUP HOLDINGS, INC.
San Diego, CA
…compliance. The AWS Cloud Engineer IV will provide technical support for the AWS platform, working to improve capabilities and ensure the optimal operability of the AWS…
Added 1 hour ago
CO
Traffic Technology Systems Analyst (Information Tech Systems Spec) - Street Transportation Department
City of Phoenix
AZ
- $86,153.6 to $121,243.2 USD / year
…skilled and detail oriented Traffic Technology Systems Analyst to support the City's Traffic Operations Section. This position plays a critical role in ensuring the reliability,…
Added 1 hour ago
LV
GIS Developer (Option to Underfill)
Las Vegas Valley Water District
United States
- $113,486 USD / year
…the design, development, modification, and maintenance of GIS application software and tools to support the efficiency and effectiveness of District/SNWA operations and public service…
Added 2 hours ago
Regional Director of Physical Environment Safety
Jobgether
Remote, United States
…ensuring safe, efficient, and compliant facility environments that support high-quality healthcare services. You will oversee physical environment and life safety programs, strengthen risk…
Added 2 hours ago
CO
Survey Technician
Commonwealth of Pennsylvania
Ebensburg, PA
- $46,827 to $70,592 USD / year
…both standard and electronic surveying instruments, and an associate's degree in surveying, drafting, design, civil or any other appropriate field of engineering…
Added 2 hours ago
CO
Database Administrator 1
Commonwealth of Pennsylvania
Harrisburg, PA
- $78,925 to $119,844 USD / year
…the analysis, design, and maintenance of databases in overall support of database administration, and an associate’s degree in any information technology field;…
Added 4 hours ago
Graduate Development Program, Associate Engineer, Electrical Planning and Design
natgridProd
Syracuse, NY · Buffalo, NY · Albany, NY
Are you ready to start your electrical engineering career and help shape the future of the electric grid? As an Associate Engineer in Electrical Planning and Design, you’ll support projects…
Added 4 hours ago
Graduate Development Program, Associate Product Manager, US Electric IT
natgridProd
Syracuse, NY · Waltham, MA
Are you ready to help shape the future of electric asset management? As an Associate Product Manager in US Electric IT team, you’ll support the STREAMS program, a strategic transformation…
Added 4 hours ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Marlboro, MA · Waltham, MA
Are you ready to start your career in technology engineering and help create a better digital experience for employees? As an Associate Technology Engineer on the Technology Engineering…
Added 4 hours ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Northboro, MA · Buffalo, NY · Syracuse, NY · Waltham, MA
Are you ready to build technology that supports the future of energy? As an Associate Technology Engineer on the Technology Engineering team, you’ll help develop data and AI solutions that…
Added 4 hours ago
Graduate Development Program, Associate Supervisor, Electric Operations
natgridProd
Buffalo, NY
Are you ready to build your leadership skills while helping keep the lights on across New York? As an Associate Supervisor in Electric Operations, you’ll gain hands-on experience supporting…
Added 4 hours ago
Graduate Development Program, Associate Supervisor, Electric Operations
natgridProd
Liverpool, NY
Are you ready to build your leadership skills while helping keep the lights on across New York? As an Associate Supervisor in Electric Operations, you’ll gain hands-on experience supporting…
Added 4 hours ago
Graduate Development Program, Associate Supervisor, Electric Operations
natgridProd
Albany, NY
Are you ready to build your leadership skills while helping keep the lights on across New York? As an Associate Supervisor in Electric Operations, you’ll gain hands-on experience supporting…
Added 4 hours ago
Graduate Development Program, Associate Analyst, Electric Customer Metering
natgridProd
North Andover, MA · Waltham, MA · Northboro, MA · Hopedale, MA · Worcester, MA
Interested in using data, analytics, and emerging technologies to help shape the future of electric operations? As an Associate Analyst on the Electric Customer Metering team, you'll…
Added 4 hours ago
Graduate Development Program, Associate Data Analyst, Substation Engineering
natgridProd
Northboro, MA
Ready to launch your career using data to support engineering projects that power communities? As an Associate Data Analyst on the Substation Engineering team, you'll provide reporting,…
Added 4 hours ago
Graduate Development Program, Associate Engineer, Asset Strategy
natgridProd
Northboro, MA
Interested in using data and engineering to help shape the future of the electric grid? As an Associate Engineer on National Grid's Asset Strategy team, you'll help identify where and how…
Added 4 hours ago
Graduate Development Program, Associate Analyst, Technology Security
natgridProd
Brooklyn, NY · Syracuse, NY · Waltham, MA
Are you ready to start your career in cybersecurity and help protect critical energy infrastructure? As an Associate Analyst on the Technology Security team, you’ll support cybersecurity…
Added 4 hours ago
Graduate Development Program, Associate Engineer, Transmission & Distribution Line Standards
natgridProd
Northboro, MA
Interested in helping shape the standards that power the electric grid? As an Associate Engineer, you'll work alongside experienced engineers and industry experts to develop and maintain…
Added 4 hours ago
Graduate Development Program, Associate Engineer, Software Engineering
natgridProd
Syracuse, NY · Brooklyn, NY · Waltham, MA
Are you ready to build software that helps support National Grid’s Gas business? As an Associate Software Engineer, you’ll join the team responsible for the development and support of the…
Added 4 hours ago
Graduate Development Program, Associate Engineer, EMS Display and Visualization Specialist
natgridProd
Buffalo, NY
Are you interested in technology, electric grid operations, and the tools that help keep the lights on? As an Associate Engineer on the EMS Display and Visualization team, you’ll support…

Harbor IT, LLC

Field Technician II

Boston, MA, United States

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Position Overview The Field Technician II is an escalation-tier onsite and remote support role within Harbor IT's Practice 3 Life Sciences service delivery organization, supporting healthcare, medical, and life sciences clients across the Boston/Cambridge corridor and the broader New England footprint. This role carries greater technical depth and independence than the Field Technician I, serving as the go-to escalation point for complex incidents, infrastructure work, and client-facing projects at one or more Practice 3 client sites. The Field Technician II is trusted to own small-to-mid-sized projects end to end, administer server and network infrastructure with limited oversight, and mentor Field Technician I staff on troubleshooting methodology, documentation standards, and client communication. This role operates in environments where uptime, data security, and regulatory sensitivity (HIPAA, PHI handling, clinical and lab operations) carry real operational weight, and is expected to exercise sound judgment on when to resolve independently versus escalate to the Pod Manager or Practice-level engineering resources. The Field Technician II reports to the Pod Manager within Practice 3 and represents a core developmental step in Harbor IT's Managed Services career track, serving as the pipeline into Senior Field Technician, Systems Engineer, and other Service Delivery leadership tracks.

FIELD ROLE -ONLY CONSIDERING LOCAL CANDIDATES

Key Responsibilities:

· Serve as the primary escalation point for Field Technician I staff on complex or unresolved incidents across Practice 3 Life Sciences healthcare client environments, providing hands-on troubleshooting support and coaching toward resolution. · Own and lead small-to-mid-sized client projects end to end, including scoping, scheduling, execution, and client communication for installs, migrations, upgrades, and infrastructure changes. · Administer and troubleshoot Windows Server environments including Active Directory, Group Policy, DNS/DHCP, file/print services, and server virtualization platforms (VMware, Hyper-V) with minimal oversight. · Configure, maintain, and troubleshoot network infrastructure including firewalls, switching, VLANs, and wireless (Meraki, Fortinet, and/or Palo Alto), escalating advanced network engineering as needed. · Administer Microsoft 365 and Entra ID at an advanced level, including Conditional Access policy design, Intune device compliance/configuration profiles, and hybrid identity troubleshooting. · Lead implementation and tuning of endpoint and email security tooling (EDR, MFA/identity platforms, mail filtering) and respond to elevated security alerts in coordination with Harbor IT's security operations function. · Apply and reinforce HIPAA/PHI handling requirements and life sciences and healthcare-specific operational constraints across all client work, and coach junior staff on life sciences and healthcare-adjacent client sensitivities. · Use RMM and PSA tooling (e.g., N-Able RMM, Auvik, ConnectWise Manage) to manage tickets, backups, patching, and monitoring alerts to Harbor IT SLA standards, with authority to adjust monitoring/automation configurations. · Serve as the senior technical liaison with third-party vendors (ISPs, hardware/software vendors, line-of-business application providers), driving resolution on vendor-dependent issues. · Create, maintain, and quality-review internal and client-facing documentation, including network diagrams, asset inventories, and standard operating procedures, setting the documentation standard for the Pod. · Identify recurring issues, inefficiencies, or improvement opportunities in client environments and bring proposed solutions, not just problems, to the Pod Manager and Account Team (CSM and CIO). · Participate in and help coordinate the emergency on-call rotation, responding to after-hours incidents, outages, and critical client escalations, often as the first point of technical escalation for on-call Field Technician I staff. · Mentor and onboard Field Technician I staff, including shadowing, knowledge-sharing sessions, and structured feedback on troubleshooting methodology and client-facing communication. · Maintain reliable transportation and travel flexibility to support client sites across the Boston/Cambridge area and the broader New England service territory, including coverage across multiple Practice 3 sites as needed.

Qualifications & Skills:

· Advanced working experience across the Microsoft 365 and Azure platform, including Entra ID Conditional Access, Intune device management, and hybrid identity configurations. · Hands-on experience administering Windows Server environments including Active Directory, Group Policy, DNS/DHCP, and server virtualization technologies (VMware and/or Hyper-V). · Working experience supporting MacOS workstations and Apple Business Manager enrolled devices in a mixed-OS environment. · Hands-on configuration and troubleshooting experience with networking infrastructure: firewalls, managed switching, VLANs, and wireless (Meraki, Fortinet, and/or Palo Alto experience strongly preferred). · Practical experience with modern endpoint and mail security tooling: EDR/antivirus/mail filtering platforms (e.g., SentinelOne, Umbrella, Microsoft Defender for Endpoint, Proofpoint, Mimecast, Barracuda), MFA and identity platforms (e.g., Duo, Okta, Entra ID). · Familiarity with backup, storage, and disaster recovery technologies (e.g., Veeam, Cove, Datto, cloud backup platforms), including experience validating backup jobs and executing restores. · Basic scripting/automation familiarity (PowerShell or equivalent) for repeatable troubleshooting, reporting, or provisioning tasks a plus. · Confidence with AI-enabled tooling and use cases in an MSP context, with strong emphasis on security, data governance, and IP protection when evaluating or recommending AI use. · Demonstrated ability to lead a technical project from scoping through completion, including client communication and status reporting. · Proven ability to mentor or informally lead junior technical staff, with sound judgment on when to resolve independently versus escalate. · Comfort working in life sciences and healthcare-adjacent environments with strong working knowledge of HIPAA, PHI handling, and clinical/lab operational constraints. · Strong analytical, troubleshooting, and critical thinking skills, with the ability to diagnose issues spanning multiple systems and vendors. · Strong written and verbal communication skills, including the ability to translate technical issues into plain language for non-technical clinical and administrative staff and to communicate confidently with client stakeholders. · Self-motivated with strong time management and the ability to manage multiple concurrent projects and priorities in a fast-paced, ever-changing environment. · Focus on continuous professional development in the technology industry, with a demonstrated track record of achieving relevant technical certifications.

Education & Experience:

· Associate's degree or equivalent (4+ years) working experience in IT support/engineering, with at least 1-2 years functioning at a Field Technician I level or equivalent. · 5+ years of experience in a customer service or client-facing technical support role. · Certifications preferred: Microsoft (MD-102, AZ-104), Cisco/Meraki (CCT, ECMS, CCNA), VMware (VCTA/VCP), Okta certifications. · Permanent work authorization in the United States required. · Driver's license with reliable transportation required.

Work Environment:

· Reports to the Pod Manager within Harbor IT's Practice 3 Life Sciences service delivery organization. · Typically deployed across one or more healthcare, medical, or life sciences client sites, with the understanding that Harbor IT may reassign the role between clients or to a roaming/utility posture as business needs shift. · Regular travel across the Boston/Cambridge corridor and the broader Practice 3 territory within New England; reliable transportation and the ability to walk/stand for 8+ hours a day required. · Participates in and helps coordinate a scheduled emergency on-call rotation covering after-hours incidents, often as the first point of technical escalation.

Benefits:

· Competitive salary commensurate with experience · Comprehensive benefits package including health, dental, and vision insurance. · 401(k) retirement plan with company match · Unlimited PTO and holidays · Professional development opportunities

Compensation: 90-110K

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More about this job

Skills

Troubleshooting
Documentation
Communication skills
Apply information security policies
Leadership
Coaching
Scheduling
Troubleshoot
Microsoft Windows Server
Microsoft Active Directory
DNS
DHCP
VMware
Microsoft 365
Microsoft Access
Regulatory compliance
CSM
Microsoft Azure
Implement ICT recovery system
Microsoft PowerShell
Reporting
Critical thinking
Time management
Customer service
Technical support
CCNA

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