Case Manager, SSVF Shallow Subsidy

Why Join Harbor Care?

Within our Supportive Services for Veteran Families, the Shallow Subsidy Case Manager is a vital link in Harbor Care’s mission, providing housing-focused case management services to veterans who are currently experiencing or at risk of homelessness. As Case Manager, you will deliver comprehensive, person-centered support to help veterans achieve long-term housing stability. You will act as a dedicated advocate, collaborating with staff and community partners to cultivate a safe, empowering environment for our clients.

Are you looking for a career where you can make a meaningful impact every day? At Harbor Care, we believe everyone deserves the opportunity to live safe, stable, and healthy lives filled with purpose, respect, and dignity. Our team is dedicated to creating a safe, supportive, and collaborative environment where employees can make a meaningful impact every day while helping strengthen the communities we serve. Harbor Care is committed to breaking the cycle of homelessness through housing, healthcare, and veteran services while providing compassionate, person-centered support to the individuals and communities we serve.

Location: 77 Northeastern Blvd, Nashua

Schedule: Full-time, salaried position

What You’ll Do

Direct Service and Case Management

• Provide strengths-based case management services to assigned SSVF Shallow Subsidy participant households.
• Conduct assessments, develop individualized service plans, support budgeting activities, provide resource referrals, monitor progress, deliver advocacy services, facilitate discharge planning, and track participant outcomes.
• Monitor progress toward housing stabilization goals and amend or extend service plans as necessary.
• Coordinate services with internal Harbor Care programs and external providers to ensure participants receive comprehensive support.
• Support participants in accessing housing, healthcare, behavioral health, substance use treatment, employment, benefits, and other community resources.
• Maintain participant confidentiality in accordance with agency policies and applicable regulations.

Documentation and Compliance

• Maintain accurate, timely, and complete case records, including participant files, case notes, and data entry within the Homeless Management Information System (HMIS).
• Adhere to all SSVF Program Manual requirements, Harbor Care policies, grant regulations, and documentation standards.
• Maintain a current professional calendar and ensure timely completion of administrative responsibilities.
• Comply with HIPAA requirements and all organizational confidentiality standards.

Community Collaboration and Outreach

• Establish and maintain collaborative working relationships with VA representatives, housing providers, community organizations, and service networks.
• Participate in statewide and local Continuum of Care activities, Coordinated Entry meetings, case conferencing, and Ending Veteran Homelessness initiatives.
• Coordinate with interdisciplinary team members and community partners to address participant needs and improve housing outcomes.
• Represent Harbor Care professionally in all community and stakeholder interactions.

Professional Development

• Participate in SSVF team meetings, agency meetings, trainings, webinars, and professional development opportunities.
• Maintain current knowledge of best practices related to homelessness, housing stability and veteran services.
• Pursue ongoing education and skill development relevant to serving Veterans and vulnerable populations.
• Build positive and professional relationships with clients, staff, and community partners
• Maintain accurate and timely documentation, records, or reporting requirements
• Support Harbor Care’s philosophy of care, mission, and organizational values in day-to-day work
• Please note: Duties and responsibilities may evolve based on organizational needs, funding requirements, and program operations.

Requirements

What We’re Looking For

Required Qualifications

• Minimum of one to two years of experience in veteran or other adult case management.
• Working knowledge of housing, homelessness, Veteran services, and community resource systems preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and internet-based systems.
• Ability to communicate effectively and work collaboratively with diverse populations
• Valid driver’s license and clean driving record required.

Preferred Qualifications

• Experience working with vulnerable, low-income, homeless, or at-risk populations preferred.
• Bachelor’s degree in Social Work, Human Services, Behavioral Science, or a related field preferred.
• Experience with HMIS or comparable data management systems preferred.
• Experience working within nonprofit, healthcare, behavioral health, housing, human services, or community-based settings
• Military Veteran, military spouse, or Gold Star Family member status preferred.

Harbor Care values diverse experiences and backgrounds. Equivalent combinations of education, work experience, military service, volunteer work, internships, and transferable skills may be considered.

The ideal candidate is someone who is:

• Passionate about helping others
• Adaptable and solution-focused
• Comfortable working in a fast-paced environment
• A strong communicator and team player
• Committed to treating all individuals with dignity and respect