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Added 1 min ago
NS
IT SPECIALIST (ENTARCH)
Naval Sea Systems Command
Crane, IN
- $106,437 to $163,514 USD / year
…throughout the lifecycle. | You will collaborate with the NREN Program Manager, Information System Security Manager, Information System Security Officer, and technical Subject Matter…
Added 1 min ago
FA
Branch Chief (Supervisory Human Resources Specialist)
Food and Drug Administration
Silver Spring, MD
- $143,913 to $197,200 USD / year
…projects, problems to be solved, actionable events, milestones, program issues under review, and deadlines…
Added 3 mins ago
Electrical Technician Lead
Convergix Automation Solutions
Bridgman, MI
…Electrical Technicians to carry out work in accordance with project deadlines and quality standards. This is a hands-on role and you will be expected to participate in team activities. This…
Added 4 mins ago
NS
TECHNICIAN
Naval Sea Systems Command
Norfolk, VA · Port Hueneme, CA
- $108,019 to $190,627 USD / year
You will serve as the Alteration Installation TeamÂ manager providing project management, technical assistance in the maintenance, installation, fabrication, testing and evaluation and…
Added 4 mins ago
IR
Management and Program Analyst
Internal Revenue Service
Washington, DC · Dover, DE · Atlanta, GA · Lanham-Seabrook, MD
- $78,972 to $133,142 USD / year
After discussion with his/her manager, prepares recommendation for resource requirements to accomplish the project; negotiate with managers of various components to obtain needed resources…
Added 4 mins ago
FA
General Engineer (Technical Project Lead Coordinator)
Food and Drug Administration
Silver Spring, MD
- $107,446 to $139,684 USD / year
Serves as a General Engineer and Technical Project Lead (TPL) for a multidisciplinary review team responsible for the assessment of pre-market applications of proposed new tobacco products.…
Added 4 mins ago
Senior Program Manager
Fluor
Saginaw, MI
The Senior Program Manager provides leadership, execution oversight, and people management within the Program Management Office (PMO). This role leads high complexity programs that have…
Added 4 mins ago
Program Manager
Fluor
Saginaw, MI
The Program Manager oversees and drives execution across multiple programs or complex project platforms to ensure strong functional, technical, and financial performance. This role provides…
Added 4 mins ago
Senior/Design Release Engineer - Exterior Hardware and Sunroofs
General Motors
Warren, MI
…Quality. Ideal candidates will have excellent communication and project management skills, a drive to tackle complex challenges, and a desire to deepen technical expertise in movable roof…
Added 4 mins ago
Supplier Management Project Manager -Global Supply Chain
General Motors
Warren, MI
The GSC Supplier Management organization is seeking a results-oriented Project Manager to lead cross-functional Aftersales initiatives from definition through implementation and closeout.…
Added 4 mins ago
Clinical Research Coord Senior
University of Michigan
Ann Arbor, MI
…the study operations forward incrementally, ensure efficient project execution, and assist with the management of clinical research activities. Working closely with principal investigators,…
Added 4 mins ago
Global Engagement Programs and Initiatives Manager
University of Michigan
Ann Arbor, MI
The Global Engagement Program Manager oversees a key portfolio of ongoing programs and strategic initiatives that advance the University's international engagement mission. Reporting to the…
Added 4 mins ago
Mechanical Engineer - HVAC/Plumbing - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Ann Arbor, MI
Design and construction activities, including project delivery methods such as traditional Design-Bid-Build and Alternative Conceptual-Bid-Build
Added 4 mins ago
Senior Engineering Project Manager
GE Aerospace
Grand Rapids, MI
The DTS Senior Engineering Project Manager will be responsible for forming and managing development teams for avionics products, overseeing project execution through all life cycle phases,…
Added 4 mins ago
Senior Technical Program Manager (TPM) – Data Center Systems
Trane Technologies
Grand Rapids, MI
The Data Center Vertical is seeking a Senior Technical Program Manager (TPM) – Data Center Systems who will lead/oversee major deployment programs while working with internal and external…
Added 4 mins ago
Oracle PMO - Senior Manager
PwC
Grand Rapids, MI · Detroit, MI
As a Senior Manager Oracle PMO you will lead large-scale Oracle program management efforts, coordinating multiple projects, resources, and stakeholders to support successful delivery of…
Added 4 mins ago
Oracle PMO - Manager
PwC
Detroit, MI · Grand Rapids, MI
As an Oracle PMO Manager you will oversee large-scale Oracle implementation work within our Advisory practice, coordinating projects, resources, and stakeholders to support delivery of…
Added 4 mins ago
General Manager, FSP Operations
Parexel
Lansing, MI
Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership…
Added 5 mins ago
Technical Program - Software Delivery - 6 Month Contract
SitusAMC
Lansing, MI
Supervise, mentor and support Technical Program Managers & Scrum Masters
Added 6 mins ago
IR
Supervisory Contact Representative - Temporary Promotion/Detail NTE 1 yr, MBE up to 1 yr, MBMP
Internal Revenue Service
Fresno, CA
- $75,055 to $97,577 USD / year
Provides supervision and direction to employees performing complex technical work involving taxpayer contact, case analysis, and resolution of tax-related inquiries. Plans, organizes,…
Added 6 mins ago
NR
Senior Intergovernmental Liaison Project Manager
Nuclear Regulatory Commission
Naperville, IL · Atlanta, GA · Rockville, MD · Arlington, TX · King of Prussia, PA
- $169,279 to $197,200 USD / year
…rulemaking packages, regulatory guidance, Commission policy, or technical reports for the National Materials…
Added 8 mins ago
IA
Government Information Specialist (Compliance)
Immigration and Customs Enforcement
Washington, DC
- $143,913 to $187,093 USD / year
Federal Career Transition Assistance Program (CTAP, ICTAP, RPL) Eligibles: If you have never worked for the federal government, you are not CTAP, ICTAP, RPL eligible. View information about…
Added 8 mins ago
VH
Registered Nurse - Quality Assurance Nurse Specialist
Veterans Health Administration
Perry Point, MD
- $78,368 to $153,501 USD / year
…multi-center, controlled clinical trials for the Cooperative Studies Program Coordinating Center (CSPCC). Demonstrates specialized experience and leadership that is characterized by…
Added 8 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Bay Pines, FL
- $103,225 to $134,195 USD / year
…maintaining construction specifications and drawings, maintaining technical reference library of codes, standards, and other regulations which are applicable to the engineering construction…
Added 8 mins ago
FE
Fire Program Specialist
Federal Emergency Management Agency
Emmitsburg, MD
- $121,785 to $158,322 USD / year
…build strategic partnerships; monitor Fire/EMS trends; manage project grants; and represent the U.S. Fire Administration…

Happy Returns LLC

Customer Success Manager

Atlanta, GA, United States

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Job details

Experience: 3+ years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role.
Posting language: English

Original job description

Mid-Market & Enterprise Accounts

Location: Remote | Department: Customer Success | Employment Type: Full-Time

About Happy Returns

Happy Returns, a UPS Company, is transforming the e-commerce returns experience through a combination of innovative technology, reverse logistics, and our nationwide network of Return Bars®.

Our mission is to make returns easier for shoppers, more efficient for retailers, and better for the planet. We partner with leading retailers to deliver seamless return experiences while helping businesses reduce costs, improve operational efficiency, and increase customer satisfaction.

About the Role

We are seeking a proactive, relationship-driven Customer Success Manager (CSM) to manage a portfolio of mid-market and enterprise retail partners.

As a CSM, you will serve as the primary point of contact for your assigned accounts, responsible for building strong relationships, driving product adoption, supporting operational performance, and ensuring long-term customer satisfaction and retention.

You will develop a deep understanding of each retailer’s business objectives, identify opportunities to maximize the value of Happy Returns’ solutions, and work cross-functionally to resolve challenges and support account growth.

This role is ideal for someone who enjoys building customer relationships, takes ownership of outcomes, and thrives in a fast-paced environment that combines technology, retail, and logistics.

Key Responsibilities

Account Management & Customer Relationships

Own and manage a portfolio of mid-market and enterprise retail accounts, serving as their primary point of contact.
Build and maintain strong relationships with key customer stakeholders to understand their business objectives, priorities, and challenges.
Develop account plans that align Happy Returns’ solutions with each retailer’s goals and evolving business needs.
Maintain regular communication with customers, proactively providing updates, and ensuring a positive partnership experience.
Serve as a trusted partner by providing guidance, recommendations, and ongoing support.

Customer Retention & Growth

Take ownership of customer health, satisfaction, and retention across an assigned portfolio.
Proactively identify account risks, develop action plans, and collaborate internally to support successful renewals.
Identify opportunities to expand product adoption, optimize existing return programs, and introduce additional Happy Returns solutions.
Monitor account performance and identify opportunities to improve customer outcomes.

Business Reviews & Performance Management

Prepare and lead regular customer business reviews, presenting relevant performance metrics, trends, and opportunities.
Analyze customer data to identify insights related to return volume, operational performance, shopper experience, and program effectiveness.
Translate data into actionable recommendations that demonstrate the value of Happy Returns.
Track customer objectives, action items, and follow-up commitments to ensure consistent progress.

Operational Support & Issue Resolution

Serve as the primary point of coordination for customer questions, operational challenges, and escalations.
Partner with Operations, Product, Engineering, Support, and other internal teams to investigate issues and drive timely resolution.
Maintain ownership of customer issues from initial identification through resolution, ensuring clear communication and follow-through.
Help customers navigate return workflows, product functionality, integrations, and operational processes.
Identify recurring challenges and recommend improvements to enhance the customer experience.

Qualifications

Required Experience & Skills

3+ years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role.
Experience managing a portfolio of business customers and building long-term client relationships.
Strong organizational and project management skills, with the ability to manage multiple accounts, priorities, and deadlines.
Excellent written and verbal communication skills, including the ability to lead customer meetings and deliver professional presentations.
Strong problem-solving skills and the ability to coordinate effectively across multiple teams.
Comfortable working with data, interpreting performance metrics, and communicating actionable insights.
Demonstrated ability to take ownership, follow through on commitments, and proactively address customer needs.
Ability to work independently and adapt to changing priorities in a fast-paced environment.
Experience with CRM systems such as Salesforce and proficiency in Microsoft Office or similar productivity tools.

Preferred Qualifications

Experience in e-commerce, retail, SaaS, logistics, transportation, or reverse logistics.
Familiarity with customer retention, renewals, account growth, and business review processes.
Experience working with technical integrations, operational workflows, or customer support escalations.
Experience collaborating with Sales, Product, Operations, or Engineering teams.
Bachelor’s degree or equivalent professional experience.

What Success Looks Like

Strong customer relationships and consistently positive partnership experiences.
Healthy account retention and proactive identification of renewal risks.
Increased adoption and utilization of Happy Returns’ products and services.
Well-prepared, insightful customer business reviews that demonstrate measurable value.
Effective ownership of customer issues, with timely communication and resolution.
Consistent account planning, execution, and follow-through.
Strong collaboration across Happy Returns and UPS teams to deliver customer outcomes.

Compensation

Compensation for this position will be determined based on a variety of factors, including internal equity, geographic location, and the candidate’s job-related knowledge, skills, and experience. In addition to base pay, this position may be eligible for a bonus and a comprehensive benefits package, which includes medical, financial, and other benefits, depending on the level and position offered.

Why Join Happy Returns?

At Happy Returns, you’ll have the opportunity to work with leading retailers and help shape the future of e-commerce returns. You’ll join a collaborative team focused on solving meaningful customer challenges, improving the shopper experience, and delivering innovative solutions at scale.

As part of UPS, Happy Returns combines the energy of a technology-driven business with the reach and resources of a global logistics leader.

EEO Statement

Happy Returns, a UPS Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law. Visa Sponsorship We do not offer visa sponsorship for this role. Candidates must be authorized to work in the U.S. Statement to Third Party Agencies To all recruitment agencies: Happy Returns only accepts resumes from agencies on the UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.

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More about this job

Skills

CSM
Customer service
Customer relations
Logistics
Communication skills
Performance management
Analyse issues
Customer experience
Project management
Presentation skills
Problem solving
Work independently
Salesforce
Microsoft Office
Sales
Collaboration

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