Jobs in the United States

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Manufacturing Execution Engineer - Warren MI
Military Spouse Jobs & VetJobs
United States
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be…
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Process Engineer II - ES - New College Grads
TOKYO ELECTRON AMERICA, INC.
United States
Primarily responsible for development and characterization of dry etch processes that meet process and productivity specifications.
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Lead Integrations Engineer
Perficient
United States
We currently have a career opportunity for an Lead Integration Engineer (Informatica SaaS MDM) to join our team. Candidates preferred from east coast and midwest US, candidates in other…
Added just now
CM
Project Manager (Healthcare)
Cumming Management Group, Inc.
El Paso, TX
- $104,600 to $139,466.68 USD / year
Value Engineer the project by identifying opportunities for savings and ensuring material substitutions are equal.
Added 1 min ago
Firmware Development Engineer
Kairos Power
Alameda, CA
Kairos Power is looking for an entry-level firmware engineer to join the Plant Instrumentation, Control & Electrical (IC&E) systems design team. Working under the technical guidance of the…
Added 1 min ago
DA
Manufacturing Engineer (WCM Engineer I)
Drive Automotive Industries of America, Inc.
Piedmont, SC
- $70,000 to $80,000 USD / year
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 2 mins ago
Fuel Component Quality Control (FCQC) Inspector
GE Vernova
Wilmington, NC
…Nuclear Fuel Bundles. Acceptability is determined through in-process and final inspections using various measurement devices and visual inspection methods. Suspect and non-conforming…
Added 2 mins ago
Lead Engineer - Simulation Assisted Engineering
GE Vernova
Wilmington, NC
Lead Engineer - Simulation Assisted Engineering (SAE) works within the Advanced Nuclear Engineering team by enabling LEAN integrated plant design (IPD) using modern digital engineering…
Added 3 mins ago
Entry-Level Project Engineer
Scout & Co. Engineering
Charlotte, NC
We are looking for a highly motivated Land Development Project Engineer who is passionate about the construction process to join our Charlotte, NC team. In this role you will work in close…
Added 3 mins ago
Project Manager R&D
ZMC-US MA ZOLL Medical Corporation
Chelmsford, MA
Experience working within a phase-gate development process
Added 3 mins ago
Senior Supplier Quality Engineer
ZMC-US MA ZOLL Medical Corporation
Chelmsford, MA
The Senior Supplier Quality Engineer will be a leader on the Supplier Quality team, expected to be subject matter expert with regard to Supplier Quality processes and provide guidance and…
Added 3 mins ago
Continuous Improvement Engineer
STIER SUPPLY COMPANY
GASTON, SC
We are currently seeking a Continuous Improvement Engineer to help drive operational excellence across our Distribution Centers. This role is ideal for someone who is passionate about…
Added 4 mins ago
Environmental Project Generalist III
Daimler Truck North America LLC
Portland, OR
…Facilities Manager for the new US reference factory. From plant development concept, including layout, infrastructure, production flow, architectural design, expansion concept in close…
Added 4 mins ago
SO
ASSISTANT HYDRAULICS ENGINEER (CIVIL ENGINEER III)
State of Illinois
Springfield, IL
- $5,761 to $9,548 USD / month
…with others, both inside and outside of the Bureau of Program Development, while keeping the Hydraulics Engineer aware of work…
Added 4 mins ago
GS
Associate Commissioner for Design and Construction (Building Superintendent) - VID 228074
General Services, Office of
Albany, NY
- $163,811 to $206,043 USD / year
Environmental Programs Unit: Develops and?implements?process improvements and projects for client agencies that support the Governor’s ambitious climate initiatives.?
Added 5 mins ago
Package Engineer/Pre Identified Candidate
Johnson & Johnson Surgical Vision Inc. Legal Entity
Irvine, CA · Jacksonville, FL
This is an excellent opportunity for an early-career engineer to gain hands-on experience in packaging development, package testing, process validation, manufacturing support, and…
Added 5 mins ago
Senior Mechatronics Engineer
Auris Health Inc. Legal Entity
Santa Clara, CA · Milpitas, CA
The Senior Mechatronics Engineer will lead the design, development, integration, verification, and lifecycle support of complex systems and equipment in a regulated MedTech environment. The…
Added 5 mins ago
Brewery Area Manager - Logistics
ANHEUSER-BUSCH, LLC
Houston, TX
…inventories, and production and shipping schedules to ensure excellent process performance and product quality while managing highly automated, complex processes in a fast-paced…
Added 5 mins ago
Lead Integrations Engineer
Perficient
United States
We currently have a career opportunity for an Lead Integration Engineer (Informatica SaaS MDM) to join our team. Candidates preferred from east coast and midwest US, candidates in other…
Added 6 mins ago
DevSecOps Engineer - Information Security
The Elevance Health Companies, Inc.
United States
The DevSecOps Engineer - Information Security develops, recommends, and implements enterprise information security policies, technical standards, guidelines, procedures, and other elements…
Added 7 mins ago
RU
Network / System Engineer
Randstad USA
Jersey City, NJ
- $59.75 to $69.75 USD / hour
…scalable, consistent, and compliant manner, including module development, versioning, and environment…
Added 7 mins ago
Design Laboratory Engineer
IDEMIA
Exton, PA
This role is responsible for the design, development and industrialization of process, products and technologies, maximizing business value and customer satisfaction for existing or new…
Added 7 mins ago
RS
Lead Azure Data Engineer
Ryan Specialty, LLC
Carmel, IN · Chicago, IL
- $140,000 to $175,000 USD / year
The Lead Azure Data Engineer will be reporting to VP of Data Engineering and will be responsible for implementing data solutions and collaborating with Business Analyst, Data Analyst, IT…
Added 7 mins ago
Process Engineer
LANXESS Corporation
Charleston
Optimize chemical processes and identify and define process improvement opportunities in order to increase process efficiency and productivity
Added 8 mins ago
Senior/Staff Full Stack Software Engineer
Red Cell Partners
Remote, United States
As a Senior or Staff Full Stack Software Engineer at Trase, you will build and support software for Red Cell Federal (RCF), Red Cell Partners (RCP), and RCP incubations and portfolio…

Hanscom

Service Desk Agent 2

Littleton, MA, United States

$27.77 to $34.72 USD / hour

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Job details

Pay: $27.77 to $34.72 USD / hour
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s an exciting time to be at Hanscom Federal Credit Union!

As a member of our Branch Network, you will join a dynamic team of dedicated individuals committed to delivering exceptional service to our members.

Who we are – Hanscom Federal Credit Union

Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
Teamwork – we are in this together and we all benefit from our success.
Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

Location: Littleton

This position follows a hybrid schedule of three days in-office and two days remote per week.

What we offer

$27.77/hr to $34.72/hr

Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.

A full-time, permanent position that will reward you through either an incentive or bonus program.
Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
We are committed to fostering career growth and development – when you join our organization it’s not just a job.
We look to develop your skills aligned to our business needs and help you progress in your career.

Who you are – Service Desk Agent 2

You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

What you'll do

Provides first-line and escalated technical support to employees for incidents and service requests requiring elevated permissions or technical expertise. Performs complex application support focused on containment and internal resolution and systematically troubleshoots hardware, software, applications, mobile devices, basic networking, and other technology issues by identifying symptoms, researching causes, and resolving or escalating issues as appropriate.
Independently manages incidents and service requests using IT Service Management tools, including capture, triage, prioritization, tracking, status updates, troubleshooting, documentation, resolution, and escalation in accordance with established Service Level Agreements, Service Level Targets, procedures, and policies.
Performs user account administration and maintenance for new hires, transfers, and terminated employees, and leads the biweekly new-hire initial logon process.
Researches and resolves complex incidents using the Knowledge Management System and documented standard operating procedures, and collaborates with the Escalation Engineer when advanced technical support is required.
Creates and curates Service Desk knowledge articles and recommends improvements and enhancements to the knowledge base and known-issues tracking database.
Serves as an experienced resource to the Service Desk team by leading by example, modeling and reinforcing documented team procedures and policies, providing constructive feedback, and helping team members learn and grow while promoting individual and team accountability.
Provides backup support for other Information Technology functions by performing well-documented, routine tasks as needed and adheres to company requirements for documentation, incident tracking, service requests, change control, and release management. Complies with applicable laws, regulations, and company policies, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control requirements.
Performs Service Desk Agent 1 responsibilities as needed and assumes additional responsibilities as assigned.

Experience

Minimum of three years of help desk experience or other demonstrated technical competence supporting PC hardware, peripherals, applications, and basic networking in a corporate environment.

Education/Certifications/Licenses

A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.

Interpersonal Skills

Strong analytical and systematic troubleshooting skills, with the ability to independently research issues, identify causes, and develop appropriate solutions.
Strong customer service and communication skills, including the judgment, discretion, and diplomacy needed to handle sensitive or confidential matters.
Ability to organize and prioritize multiple incidents and service requests with competing priorities.
Experience supporting Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and core Office applications.
Experience supporting iOS and Android mobile devices and troubleshooting TCP/IP networking and network-connected devices, including printers and scanners.
Commitment to working in a purpose-driven organization and promoting individual and team accountability.

Physical Requirements

Performs primarily sedentary work with limited physical exertion and occasional lifting of up to 20 pounds. Must be able to work on a computer for an average of six to eight hours per day, climb or descend stairs in an emergency, and maintain regular, reliable, and timely attendance. May be required to work extended hours, participate in a weekend coverage rotation, and travel occasionally to remote branch and office locations. Must be able to travel by automobile, commercial airline, rental vehicle, or public transportation and lodge in public facilities when required.

Working Conditions

Work is routinely performed indoors in a climate-controlled office environment with minimal noise.

Equipment Used:

Must be able to operate routine office equipment, including a computer, telephone, copier, facsimile, and calculator.

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