Learning & Dev Specialist

It’s an exciting time to be at Hanscom Federal Credit Union!

As a member of our Human Resources Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

Who we are – Hanscom Federal Credit Union

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

Location: Littleton

This position follows a hybrid schedule of three days in-office and two days remote per week.

What we offer

$74,186.94/annual to $92,733.67/annual

• A full-time, permanent position that will reward you through an annual bonus program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• A flexible hybrid work schedule environment.
• We are committed to fostering career growth and development – when you join our organization it’s not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

Who you are – Learning & Development Specialist

You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

What you'll do

• Design and develop engaging learning solutions for new hires and existing employees across onboarding, compliance, operations, systems, products and services, and professional development. Coordinate learning projects from development through implementation, including timelines, stakeholder coordination, content reviews, and project deliverables.
• Conduct business discovery and assess learning and performance needs in partnership with leaders and subject matter experts. Review relevant feedback, quality results, operational data, and performance metrics to identify potential knowledge or skill gaps and recommend appropriate learning solutions. Recognize and elevate needs that may reflect broader process or system issues.
• Develop and maintain learning resources, including learning guides, participant materials, job aids, process guides, knowledge articles, videos, and digital learning content.
• Demonstrate curiosity and use a consultative approach to understand business processes, systems, products, services, and workflows. Collaborate across departments and with subject matter experts to analyze business needs and translate complex information and identified knowledge or performance gaps into practical learning solutions and performance support resources.
• Evaluate the effectiveness of learning solutions using member and employee feedback, quality results, assessments, observations, business metrics, and defined KPIs. Analyze results and trends to identify opportunities and recommend improvements.
• Support organizational change and employee readiness for new systems, processes, products, services, and initiatives.
• Maintain learning records, content, and LMS activities, including course assignments, content updates, and reporting.
• Stay current on learning practices, financial services requirements, learning technologies, and responsible uses of AI. Apply AI-enabled tools to research and understand the business, analyze information, improve content development, and support effective learning and business solutions.
• Perform other duties as assigned.

Knowledge/Skills/Experience Required:

• Three years to five years of experience in training, learning and development, instructional design, or a related role.
• Experience designing learning solutions and resources across multiple formats.
• Experience partnering with subject matter experts and translating business processes and systems into clear, practical learning solutions.
• Demonstrated experience using business metrics or KPIs to assess effectiveness and recommend improvements.
• Experience developing surveys and using survey results to gather feedback or evaluate effectiveness is preferred.
• Experience in a credit union, banking, financial services, or another highly regulated environment is preferred.
• Experience with the Corelation Keystone core processing system is preferred.
• Experience developing or supporting Financial Wellness education, content, or programs preferred.

Education/Certifications/Licenses Required:

• Bachelor's degree in Learning and Development, Education, Organizational Development, Human Resources, Business, or a related field, or an equivalent combination of education and experience. Relevant certification in talent development, instructional design, eLearning, performance consulting, or business analysis is preferred.

Interpersonal Skills

Work frequently involves contacts requiring considerable discussion of problems, material presentations, and resolving issues impacting multiple departments or divisions. The ability to motivate or influence others is a material part of the job, requiring a significant level of professional diplomacy, trust and relationship. Obtaining cooperation and agreement (internally and/or externally) is an important part of the job and a expert level of interpersonal and written communication skills are critical to the success of this position.

Other Skills

• Knowledge of adult learning principles, instructional design methodologies, and performance consulting practices.
• Ability to approach unfamiliar business areas with curiosity, ask effective questions, and quickly understand systems, processes, products, services, and workflows.
• Ability to analyze business processes, systems, feedback, operational data, and performance metrics to identify potential knowledge or performance gaps and translate findings into clear, practical learning solutions and performance support resources.
• Ability to recognize when identified needs may involve broader process or system issues and appropriately elevate findings to leaders and business partners.
• Ability to define or apply business metrics and KPIs to evaluate success, identify trends, and recommend improvements.
• Ability to use AI-enabled tools responsibly to research, synthesize information, support analysis, and improve the efficiency and quality of content development.
• Strong written communication, content development, analytical thinking, project management, organization, time management, and attention to detail.
• Ability to build collaborative relationships and work effectively with leaders, subject matter experts, and cross-functional partners.
• Proficiency with Microsoft 365 applications. Experience with Articulate 360, Rise, learning management systems, learning content development tools, and AI-enabled productivity tools.
• Ability to manage multiple projects, priorities, and deadlines.

PHYSICAL REQUIREMENTS

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

WORKING CONDITIONS

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

MENTAL AND/OR EMOTIONAL REQUIREMENTS

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.