Senior Network Administrator

Company Summary:

At Häns Kissle, we strive to deliver the simple goodness of home in every bite. Founded in 1984, Häns Kissle began as the regional commissary for a small, high-end grocery chain in New England, MA, crafting fresh, upscale prepared foods and deli salads. Today we have two manufacturing facilities in Massachusetts and North Carolina.

Job Summary:

Hans Kissle is seeking an experienced Senior Systems Administrator to support and maintain the technology environment at our Dallas, North Carolina manufacturing facility. This role provides hands-on support for end users, network infrastructure, Microsoft 365 services, endpoints, and network-connected production equipment. The Senior Systems Administrator will work closely with a remote IT team, business departments, maintenance personnel, and external vendors to keep systems secure, reliable, and available across multiple locations. The ideal candidate combines strong Windows, Microsoft cloud, and Ubiquiti UniFi expertise with practical experience in a manufacturing or production environment and a customer-focused approach to IT support.

Key Responsibilities:

• Provide timely, network issues while minimizing operational downtime.
• Administer Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID.
• Assist with user account administration, licensing, security policies, access controls, and group management.
• Support Microsoft Intune device management, endpoint configuration, compliance policies, and application deployment.
• Configure, install, maintain, and troubleshoot Windows PCs, laptops, peripherals, and related software.
• Monitor, maintain, and troubleshoot LAN and WAN connectivity, including switches, access points, gateways, cabling, DNS, DHCP, TCP/IP, and VPN services.
• Support Ubiquiti UniFi networking products and the UniFi Network application, including switches, access points, and gateways.
• Assist maintenance and production teams with network-connected equipment, line and label printers, thermal printers, and industrial or IoT devices.
• Participate in network, hardware, software, and infrastructure upgrades and improvement projects.
• Help maintain security and compliance standards across Microsoft cloud, endpoint, and local infrastructure environments.
• Coordinate with the IT team, external vendors, maintenance, production, and other departments to resolve issues and support operational needs.
• Develop and deliver end-user guidance and training on security, acceptable technology use, and common troubleshooting practices.
• effective technical support to end users, resolving hardware, software, account, and Documentation and Process Improvement
• Maintain accurate network diagrams, system records, inventory information, configuration details, and technical documentation.
• Document support requests, troubleshooting steps, and resolutions in the help desk ticketing system.
• Create and maintain standard operating procedures, support guides, and IT best practices.
• Identify recurring issues and recommend practical improvements that strengthen reliability, security, and support efficiency.

Documentation and Process Improvement

• Maintain accurate network diagrams, system records, inventory information, configuration details, and technical documentation.
• Document support requests, troubleshooting steps, and resolutions in the help desk ticketing system.
• Create and maintain standard operating procedures, support guides, and IT best practices.
• Identify recurring issues and recommend practical improvements that strengthen reliability, security, and support efficiency.

Required Qualifications

• Five to seven years of experience in systems administration, IT end-user support, and network troubleshooting.
• Hands-on experience supporting Windows operating systems and Microsoft 365 environments.
• Experience administering or supporting Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID, and Microsoft Intune.
• Experience with Ubiquiti UniFi products, including switches, access points, gateways, and the UniFi Network application.
• Strong working knowledge of TCP/IP, DNS, DHCP, VPNs, LAN/WAN technologies, and general network troubleshooting.
• Experience supporting technology in a manufacturing, production, warehouse, or similarly operational environment.
• Ability to install, troubleshoot, and perform basic physical maintenance on computers, network equipment, cabling, and connected devices.
• Excellent problem-solving, organizational, documentation, communication, and interpersonal skills.
• Ability to work independently while collaborating effectively with remote team members, local departments, and outside vendors.

Preferred Qualifications

• Experience with Microsoft Power BI and Microsoft Power Apps.
• Working knowledge of SQL databases.
• Experience with ERP systems, ERP migrations, or integrations between ERP platforms and business processes.
• CompTIA A+ certification or an equivalent technical certification.
• Experience supporting industrial, IoT, label-printing, or other network-connected production equipment.

Success in This Role Success requires a hands-on, service-oriented professional who can balance day-to-day support with infrastructure reliability, security, documentation, and continuous improvement in a fast-paced manufacturing environment