Technology Technician

PRIMARY FUNCTION: Responsible for running and overseeing the building help desk and working with the technology department on infrastructure maintenance.

ESSENTIAL FUNCTIONS AND EXPECTATIONS OF THE POSITION:

• Resolution and response to inquiries and technology work orders and help desk tickets.
• Provides troubleshooting information and assistance to staff and students.
• Assists in the coordination of the delivery, installation, and inventory process of computer technology.
• Performs preventive maintenance of IT equipment.
• Demonstrates responsible and punctual behavior.
• Demonstrates a strong willingness and desire to learn about technology.
• Ability to quickly learn new software.
• Performs basic repairs and troubleshooting of computers and network components.
• Perform all other duties as assigned.

QUALIFICATIONS:

Employee must demonstrate the skills and abilities listed below. Must have good moral character and ethical code. Serves as a role model for students and adults. Can take direction and has organizational skills, communication skills and customer support skills. Is self-directed and enjoys working with people. Experience with Windows 7, 10, Mac OSX, Chrome OS Microsoft Office Suite and G Suite and internet-working computers in a hybrid network environment. Experience in troubleshooting and repairing PC and Chromebook based systems, inkjet printers and laser printers is a must. Experience in Windows Server Environment, Networking (HP Procurve and Meraki) and A+ Certified preferred. Must be reasonable, punctual, and professional.

Education and/or Experience: Associate's Degree or equivalent combination of experience and education required. Salary: Based on experience and education

Hours: 40 per week

Days: 260

Application Process:

Apply online at http://www.applitrack.com/hanover/onlineapp/