Bookstore Floor Associate

Description Be part of something new while joining an organization with a long-standing impact. Hanley Foundation, a West Palm Beach-based nonprofit organization dedicated to eliminating addiction through prevention, advocacy, treatment, and recovery support, is launching an exciting new Café & Bookstore experience and is seeking a Bookstore Floor Associate to help bring this vision to life.

This is a unique opportunity to join the team before opening day and help shape a welcoming destination for guests, staff, and visitors. Team members will receive hands-on training while joining an established nonprofit organization known for improving lives and creating meaningful impact for decades.

This full-time position offers a competitive salary, comprehensive benefits package, and the opportunity to join a collaborative team that values service, quality, integrity, and innovation.

The Bookstore Floor Associate is responsible for providing excellent customer service and supporting the daily operations of the Hanley Foundation Bookstore. This position assists customers, maintains merchandise displays, processes sales transactions, and helps create a welcoming, organized, and engaging retail environment.

The Bookstore Floor Associate serves as a knowledgeable and friendly resource for guests while supporting the mission and values of Hanley Foundation. This role requires strong customer service skills, attention to detail, and the ability to work collaboratively with the café and bookstore team.

Main Duties & Responsibilities:

• Greet customers, visitors, and staff in a friendly and professional manner.
• Provide a welcoming and positive shopping experience.
• Assist customers in locating books, gifts, merchandise, and other retail items.
• Answer questions regarding products, pricing, and store policies.
• Respond professionally to customer concerns and refer issues to the Café & Bookstore Manager when appropriate.
• Operate the point-of-sale system and accurately process sales transactions.
• Assist with opening and closing procedures as assigned.
• Restock books, merchandise, and retail displays.
• Maintain attractive, organized, and well-stocked sales areas.
• Ensure merchandise is displayed neatly and in accordance with established standards.
• Assist with receiving, unpacking, pricing, and shelving merchandise.
• Monitor inventory levels and notify the Café & Bookstore Manager when items need replenishment.
• Maintain cleanliness and organization throughout customer-facing areas.
• Help prepare the bookstore for special events, author visits, community programs, or Hanley Foundation activities.
• Work collaboratively with café staff to promote a positive guest experience.
• Follow cash-handling procedures and maintain transaction accuracy.
• Participate in staff meetings and training opportunities.
• Follow all Hanley Foundation policies and procedures.

Hours: 6:30 AM – 3:00 PM

Requirements

Education, Experience, and Qualifications:

• High school diploma or GED.
• Minimum one year of customer service, retail, hospitality, bookstore, library, or related experience.

Preferred

• Previous bookstore, retail, gift shop, library, museum, or café experience.
• Experience operating a retail point-of-sale (POS) system.
• Ability to navigate inventory databases to look up titles, verify stock, and process special orders.
• Experience merchandising or stocking retail products.
• Interest in books, reading, education, wellness, or community engagement.

Other Requirements:

• Willing to undergo a background check and drug screening, by local law/regulations.
• If in recovery, one (1) year of continuous sobriety is required.

Knowledge, Skills, and Abilities:

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• Excellent customer service skills.
• Strong verbal communication skills.
• Ability to maintain a welcoming and professional demeanor.
• Attention to detail and organizational skills.
• Ability to handle multiple tasks in a busy environment.
• Basic math skills and cash-handling accuracy.
• Ability to learn product information and communicate it effectively to customers.
• Positive attitude and team-oriented approach.
• Openness to feedback and continuous improvement.

Benefits

• Medical, Dental, Vision, Disability, Life Insurance
• Paid Time Off
• Paid Holidays
• 401k & 401k Match
• Health Savings and Flexible Spending Accounts

Hanley Foundation provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are a Drug-Free Workplace. Applicants must undergo drug screening after receiving a conditional offer of employment.

www.hanleyfoundation.org