Lead LMT

Hand & Stone is a leading national franchise committed to making high-quality massage and skincare services accessible and affordable. With over 600 locations across the U.S. and Canada, we specialize in massage therapy, facials, and hair removal services tailored to each client's unique needs. Our mission is to deliver the healing benefits of therapeutic touch and skincare in a welcoming, professional environment that promotes relaxation and well-being. Job Summary We are seeking a passionate and licensed Lead Massage Therapist to join our team. The ideal candidate is client-focused, skilled in a variety of techniques, and dedicated to providing a safe, effective, and positive experience. This role involves customizing treatments to client needs, promoting wellness, and supporting a clean and professional spa environment.

Responsibilities

• Design specific treatment plans based on client's individual needs.
• Create an excellent experience for members/guests through a friendly and helpful attitude.
• Support achievement of individual scorecards and spa performance goals, including service add-ons, client retention, rebooking, and retail product sales.
• Responsible for regular check-ins and sharing monthly scorecard metrics
• Generate new clientele by promoting member referrals and memberships.
• Help maintain cleanliness in treatment rooms and shared spaces by completing defined tasks as needed
• Ensure proper stock of all necessary supplies in treatment rooms
• Always remain professional when conducting services for clients, as well as working with other team members.
• Follow opening and closing procedures as applicable to ensure readiness, security, and proper setup/cleanup of work areas.
• Required to perform weekly room walk throughs to ensure all equipment is functional and maintained.
• Assist in evaluating performance targets and providing feedback as needed.
• Support continuing education efforts by leading CE activities through Hand and Stone LMS.
• Help ensure all Massage Therapists (MTs) are punctual and fulfilling job responsibilities.
• Provide informal coaching to peers and escalate ongoing concerns to the manager when necessary.
• Conduct New Hire training and any necessary retraining.
• All necessary training documents must be filled out appropriately
• Responsible for spot checking SOAP notes at a minimum of 2 clients per therapist per week
• May be modified from time to time. Other duties, tasks and work may be assigned

Requirements

• Current state license in massage therapy
• Liability insurance coverage
• Strong communication and customer service skills
• Proficiency in Swedish massage is required
• Experience or interest in additional modalities (e.g., Deep Tissue, Prenatal, Trigger Point, Myofascial, Neuromuscular, Craniosacral, Reiki) is a plus - training is provided!

Education & Experience

• High school diploma or equivalent
• Completion of an accredited massage therapy program
• CPR and First Aid certification preferred
• Current state licensure and/or certification as a Licensed Massage Therapist

What We Offer

• Competitive pay with commission and bonus potential
• Increased commission for specialized services such as Deep Tissue, Prenatal, and Gliding Cupping
• Opportunities for career growth and advancement
• Medical, Dental & Vision benefits
• Generous Paid Time Off (17 days!)
• 401(k) with 4% company match
• Employee discounts and wellness benefits
• Career Development: Free continuing education training, including 12 CEU credits earned through our new-hire training program

Ready to Join Our Team? If you’re passionate about helping others feel their best through the power of massage and wellness, we’d love to hear from you! Apply today and take the next step in your career with Hand & Stone.