Receptionist

Examples of Duties

• Greeting all guests in a courteous, professional, and welcoming manner.
• Answer incoming calls with clarity and professionalism; respond to general inquiries and route calls appropriately to Admissions Counselors, Processors, Assistant Directors, or the Dean.
• Maintain a helpful, positive demeanor in all in-person and phone interactions.
• Open, sort, and distribute incoming mail in a timely and efficient manner.
• Assist in the planning, preparation, and execution of high-impact recruitment events.
• Demonstrate strong punctuality, reliability, and attention to detail in all duties.
• Provide exceptional customer service to all visitors, students, parents, and staff.
• Remain composed and courteous under pressure, especially during periods of high call volume or foot traffic.
• Ensure a professional tone and polished appearance are always maintained.

Typical Qualifications

• High School Diploma or equivalent.
• Exceptional verbal communication and interpersonal skills.
• Proven ability to multitask, prioritize responsibilities, and remain organized in a fast-paced environment.
• Previous experience in a receptionist or customer service role.
• Professional, approachable appearance and demeanor.
• Familiarity with college admissions processes or higher education environments is a plus.

Supplemental Information

• Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Publisher) and DocuSign for routine clerical and document management tasks.
• Navigate office systems, email platforms, and digital tools with proficiency.

Benefits

We offer a complete benefits package to full-time employees and part-time employees who regularly work 20 hours or more per week including health care, dental, vision, retirement, life insurance, short-term disability, long-term disability, legal insurance, accident, critical illness, hospitalization, tuition remission, holidays, vacation, and sick leave.

To learn more details, visit our website: https://home.hamptonu.edu/hr/benefits/.