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Hampton Inn Wilmington

General Manager

Wilmington, NC, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

General Manager

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

The General Manager will be responsible for the overall operation of the hotel including hiring, training, budgeting, sales, guest service and satisfaction, associate satisfaction, owner satisfaction, revenue management, and timely reporting. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics.

Complete all required brand specific training
Complete all required Vision University training
Complete all required health and safety training
Adhere to all Vision Hospitality Group and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Have a minimum of one year of previous hotel experience. AGM or operations management experience is preferred
Desire to operate a "best in class" hotel
Ensure all associate practices comply with Vision Hospitality Group policy and procedures, specific brand standards and legal requirements
Set and implement an annual goals program
Monitor performance, develop and guide associates in their respective career paths
Select, train, and direct department managers and other associates as needed
Keep associates well versed in all policies and procedures as pertain to Brand Standards and Vision Hospitality Standards
Develop annual operating and capital budgets
Comply with all Vision corporate accounting procedures
Lead and actively participate in the hotel's Sales & Marketing effort
Assist in developing annual Marketing plans
Deliver exceptional guest service results measured through guest satisfaction scoring and social media sites such as Trip Advisor
Inspect property on a regular basis and implement action plans regarding upgrading and/or maintaining the safety, comfort, and cleanliness of the hotel
Have excellent communication, leadership, problem solving, and interpersonal skills

Necessary Skills:

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
Must be responsible for safety and security of guests, fellow associates, and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Have dependable transportation available
Able to communicate effectively in writing, verbally, and in person
Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
Is organized, honest, work well with others, and have an outgoing personality
Maintain a clean and attractive work area, uniform, and person
Has the highest degree of integrity and is humble, living by the Golden Rule
Able to work with people from diverse cultures and backgrounds
Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
Can stand/walk on feet for 8 hours and work in a restrictive space/environment
Must have eyesight enabling vision both near and far
Must be comfortable using a step stool or ladder
Must be able to use/lift arms for up to 8 hours
Must be able to handle heat and stress
Have finger dexterity for operating equipment
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Must be able to write

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group LLC, offers the following benefits:

Paid Time Off
Optional Health, Wellness and Care benefits
Health Reimbursement Program
Flexible Spending Account
Stay Discounts
Optional Company paid Life Insurance
401(k) and 401(k) matching
Employee Assistance Program
Several Voluntary and Supplemental Insurance Options
Select Paid Holidays and One Personal Floating Holiday
Loyalty Incentives and Other Unique Incentive Programs

#ILMDO

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More about this job

Skills

Budget management
Sales
Manage hospitality revenue
Reporting
Health and safety
Operations management
Social media sites
Communication skills
Leadership
Problem solving
Interpersonal skills
Alarm systems

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