General Manager, Account Management

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Job Type

Full-time

Description

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.

HALO is looking for a General Manager, Account Management, who will lead a large, multi-product account management organization and is accountable for client success, financial performance, operational excellence, and portfolio growth. As a senior client-facing leader and strategic partner to Sales, this role aligns teams across product, finance, operations, merchandising, marketing, inventory, and technology to deliver exceptional customer experience and measurable business results.

The General Manager leads through complexity - setting direction, optimizing resources, developing talent, and ensuring the organization delivers against revenue, profitability, and client-outcome goals.

Responsibilities:

Lead and develop a high-performing organization

• Lead, mentor, and scale a large team of account management and support professionals across multiple levels.
• Build a high-performance, client-centric culture across diverse product lines and business models.
• Establish clear communication and accountability across the organization.
• Own the talent strategy for the organization, including succession planning, leadership development, and organizational design.

Drive client success and commercial growth

• Serve as a senior relationship leader for key accounts, building trusted partnerships with executive stakeholders.
• Partner with Sales leadership and Account Executives on account strategy, growth opportunities, pitches, and contract renewals.
• Define success measures, track value realization, and align delivery to each client’s business objectives.
• Identify and advance opportunities to retain, expand, and grow the client portfolio.
• Tailor communication and engagement to executive clients, internal leaders, and frontline teams.

Own financial and business performance

• Own P&L performance for the organization, including budgeting, forecasting, and ongoing financial management.
• Drive accountability to revenue, retention, expansion, budget, and profitability targets.
• Translate financial and operational insights into clear priorities and action plans.
• Use data and analytics to inform strategy, prioritize investments, and explain the rationale behind key decisions.

Optimize resources and operational execution

• Own staffing and capacity planning across accounts, forecasting demand and adjusting resources as business needs evolve.
• Establish clear triggers for scaling resources up or down based on client requirements and business conditions.
• Lead resourcing new program implementations and changing client needs.
• Oversee operating processes and continuously improve how the organization works.

Lead cross-functional execution and issue resolution

• Act as the senior escalation point for complex client and operational issues.
• Coordinate technology, finance, warehouse, operations, merchandising, marketing, inventory, and global teams to drive timely resolution.
• Build strong cross-functional partnerships that enable seamless service delivery.
• Establish governance and risk-management practices to identify, mitigate, and escalate client and operational risks.

Requirements

• Significant experience leading large, complex organizations with multiple layers of direct and indirect reports.
• A proven track record of building trusted relationships with enterprise clients and influencing executive stakeholders.
• Experience partnering with Sales to drive account growth, retention, renewals, and strong client outcomes.
• Strong financial management skills, including P&L ownership, budgeting, forecasting, and profitability management.
• An analytical, data-driven approach to decision-making and resource allocation.
• Exceptional communication skills, with the ability to adapt messages for executives, clients, leaders, and frontline teams.
• Strong problem-solving skills and the ability to navigate complex, cross-functional challenges.
• Experience managing multiple product lines and varied business models, such as programs, dropship, and recognition.
• Expertise in workforce planning, capacity modeling, talent development, and process optimization.

Leadership profile

• Strategic and commercially minded, with a clear focus on client value and business results.
• Highly collaborative and effective at aligning stakeholders across functions.
• Comfortable operating in complex, fast-changing environments.
• Decisive, accountable, and skilled at turning insights into action.
• Passionate about developing people and building organizations positioned for long-term growth.

Compensation: The estimated base salary range for this position is between $90,000 and $125,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.

Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.

More about HALO At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.

• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
• Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.