Description Job Title: Resident Services Office Coordinator Location: Wamsutta Apartments New Bedford, MA 02740 Hours: Full-Time Salary: $54K
Job Description:
HallKeen Management seeks a hands-on Resident Services Office Coordinator (RSOC) to provide case management and front-office support at New Bedford affordable housing communities serving elderly and disabled residents and families. We are looking for a bright, energetic individual who enjoys contributing to a variety of tasks in a supportive, team-based atmosphere; bilingual proficiency in English and Spanish is preferred. The RSOC manages a resident caseload, partners with Property Managers to stabilize tenancies, connects residents with services, and supports daily office operations.
Responsibilities:
- Case management and service planning: Prioritize resident needs and risks; conduct intake, assessments, scheduled contacts, and appropriate home visits; create measurable service plans; and document follow-up.
- Referrals and partnerships: Connect residents with health, mental health, elder, disability, benefits, and other community services; maintain provider relationships and a current Resource Directory; follow cases through service delivery.
- Tenancy preservation: Partner with property management to address eviction risks, coordinate supports, monitor compliance, and assist with recertifications and reasonable accommodations.
- Crisis response, advocacy, and mediation: Respond to crises, make emergency referrals, follow mandatory reporting requirements, advocate for residents, and mediate conflicts when requested.
- Front-office support: Greet residents and visitors; answer calls and emails; route inquiries; schedule appointments; distribute notices and mailings; maintain files; and assist the Property Manager with clerical tasks.
- Work orders: Receive and enter maintenance requests, route them to maintenance, and update residents on status.
- Documentation and reporting: Maintain timely, confidential case notes and records; track outcomes; and report to internal and external stakeholders.
- Community engagement: Coordinate resident events and programs, and complete other housing- and resident-related assignments as directed.
Requirements
Qualifications and/or Experience:
Candidates should have direct case management, social work, or human services experience, including assessment, service planning, crisis intervention, and documentation. A bachelor’s or master’s degree in social work or a related field is preferred; licensure (LSWA, LSW, or LCSW) is a plus. Strong communication, judgment, organization, customer service, confidentiality, and independent work skills are required. Experience with older adults, people with disabilities, affordable housing, entitlement programs, trauma-informed or strengths-based practice, databases, and bilingual communication is valued.
Minimum Requirements:
- Bachelor’s degree in social work, human services, or a related field plus at least two years of direct case management experience with low-income populations; or at least three years of documented resident services, case management, or social service experience.
- Experience conducting assessments, developing individualized service plans, managing an active caseload, responding to crises, and applying mandatory reporting requirements.
- Working knowledge of entitlement programs, supportive services, affordable housing, and the local social service system - or the demonstrated ability to develop that knowledge quickly.
- Ability to build community referral partnerships, follow cases through resolution, and establish, measure, track, and report service goals and outcomes.
- Excellent interpersonal, verbal, and written communication; timely documentation; experience serving diverse populations; and competent computer and technology skills.
Benefits:
Full time position offers a competitive benefit program to include Medical, Dental, Vision, Health FSA, Dependent Care FSA, Short-Term Disability, Long Term Disability, Life Insurance, Home and Auto Discount program, Vendor Discount Program, 401(k) with matching contribution, Accrued Vacation, Sick, and Personal time and Paid Holiday Benefit.