This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4867492 Description The Service Writer is responsible for the main point of customer contact for Service Department and all associated repair coordination and administrative functions. WHAT YOULL DO Receive incoming calls and serve as primary customer contact with Service department. Maintain common areas of service office to present a professional, well-organized image to our customers. Conduct initial customer interview and process work orders and outside purchases. Conduct customer machine inspections Main source of communication for customers (both internal and external) Price and sell service. Research service information and technical information and communicate to Technician to expedite repairs. Substitutes in absence of Supervisor for administrative functions. Maintain Service files. Performs any other duties necessary to improve customer satisfaction, PINS, and profitability Develop cost estimates, logging needed parts and the time needed for repairs Convey all necessary information regarding costs, parts, work and Technicians to customers Call the customer to arrange appointments for drop-off and pickup Maintain regular communication with customer during repair time Contact customers in the case of additional work to relay the details and extra costs Enter the details of repair jobs in BMTS service software and prepare repair instructions