Valet/Shift Leader

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Land Transportation Shift Leader

Department: Land Transportation

Reports to: Land Transportation Manager

General Purpose: Ensures careful handling of cargo and efficient and safe guest transportation.

Essential Duties:

Ø Responds to customer comments, questions and solves problems in an efficient and professional manner. Ø Coordinates timely delivery of mail, packages and other delivered items to their proper destination. Ø Ensures proper handling of cargo being loaded and unloaded onto vessel as well as other forms of land transportation. Ø Assesses need for repairs on transportation equipment and coordinates with engineering to make certain repairs are preformed timely. Ø Assist in assigning, and directing work, addressing complaints and resolving problems. Ø Assures that effective orientation and training are given to each New Team Member. Assist in developing ongoing training programs. Ø Helps monitor manpower, productivity, costs and other expenses. Ø Assist in implementing and maintaining excellent service to achieve guest satisfaction. Ø Communicates any changes or new policies and procedures to the department. Ø Conducts staff meetings Ø Maintains flexibility to take on new and different tasks as directed Ø Incorporates safe work practices on job performance. Ø Communicate with all members and vendors the status and location of their delivery Ø Ensures all cargo going to Hilton Head is loaded onto the boat at the appropriate time. Ø Distributes delivery instructions to drivers Ø Ensure all pickups are done in the effectively and appropriately

Education/Experience: Certificate from college, technical school or accredited facility; or three to six months related experience and/or training; or equivalent combination and experience. Experience managing personnel.

Language Skills: May be required: to read and interpret documents such as safety rules, operating and maintenance Instructions, and procedure manuals; to write routine reports and correspondence; to speak effectively before groups of customers or associates of the organization.

Mathematical Skills: May be required: to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; to compute rate, ratio, and percent.

Reasoning Ability: May be required: to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: Frequently stands, walks, climbs stairs; uses hands to finger, handle, or feel; reaches with hands and arms; talks and hears, sits, climbs, balances, stoops kneel, crouches, and smells. Frequently lifts up to 50 pounds. Operates gas and electric vehicles, pushes and pulls heavy cargo trailers, and lifts furniture, appliances and other cargo.

Vision Requirements: Regularly uses close, distance, color, and peripheral vision as well as depth perception. Ability to adjust focus.

Environment/Noise: Frequently works near moving mechanical parts, in outdoor weather conditions, and may run the risk of electrical shock. Occasionally works near fumes and in extreme hot or cold weather (non-weather). Noise level is moderate.

Certificates/Licenses: SC Driver’s License.

Job Knowledge, Skill, and Ability Preferences Ø Ability to read and speak English may be required in order to perform the duties of the job (e.g., the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English). Ø Ability to operate both automatic and manual transmission vehicles. Ø Ability use telephone and computer equipment including email, internet, word and spreadsheet applications

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description when circumstances change, e.g., emergencies, rush jobs, changes in personnel, workload, technological develops, etc.