Jobs in the United States

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Added 3 mins ago
Sales and Service Technician
Bridgestone Retail Operations, LLC.
United States
…America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the…
Added 3 mins ago
Automotive Technician
Bridgestone Retail Operations, LLC.
United States
…America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the…
Added 4 mins ago
R
Leasing Coordinator
Related
Colonial Heights, VA
- $21 USD / hour
…applicants, and preparing accurate lease files in compliance with program requirements. Bring your sales-minded approach, attention to detail, and commitment to excellent customer service…
Added 5 mins ago
FF
Team Member
Freddy's Frozen Custard
Charlotte, NC
- $16.67 to $21.71 USD / hour
…hospitality, our multiple brands, locations and planned growth means development and growth opportunities for our team members. We invest in our people to ensure they are developed in an…
Added 7 mins ago
Healthcare Director
Mount Juliet Operations
Mount Juliet, TN
Collaborates with the Director of Sales and Marketing on external business development opportunities.
Added 8 mins ago
Sales & Operations Advisor in Training
DriveTime Car Sales, LLC
1515 E Bell Rd Phoenix, AZ
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create…
Added 9 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Florence, SC
- $45,000 USD / year
…you will go through an 18 - 24 month on-the-job paid training program in which you learn all of the ins and outs of branch operations and management. Then, you pay that knowledge forward…
Added 9 mins ago
RF
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Matthews, NC
- $36,000 USD / year
…applications, developing strong customer relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other…
Added 9 mins ago
RF
Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Greensboro, NC
- $32,000 USD / year
…applications, developing strong customer relationships and meeting sales goals. The successful candidate will posses a professional demeanor, outgoing/positive attitude, reliability, and…
Added 9 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Statesville, NC
- $45,000 USD / year
…you will go through an 18 - 24 month on-the-job paid training program in which you learn all of the ins and outs of branch operations and management. Then, you pay that knowledge forward…
Added 9 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Winston Salem, NC
- $45,000 USD / year
…you will go through an 18 - 24 month on-the-job paid training program in which you learn all of the ins and outs of branch operations and management. Then, you pay that knowledge forward…
Added 9 mins ago
RF
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Winston Salem, NC
- $36,000 USD / year
…applications, developing strong customer relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other…
Added 9 mins ago
RF
Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Statesville, NC
- $32,000 USD / year
…applications, developing strong customer relationships and meeting sales goals. The successful candidate will posses a professional demeanor, outgoing/positive attitude, reliability, and…
Added 9 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Crowley, TX
- $45,000 USD / year
…you will go through an 18 - 24 month on-the-job paid training program in which you learn all of the ins and outs of branch operations and management. Then, you pay that knowledge forward…
Added 9 mins ago
RF
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Crowley, TX
- $36,000 USD / year
…applications, developing strong customer relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other…
Added 9 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Georgetown, SC
- $45,000 USD / year
…get to go through an 18 - 24 month on-the-job paid training program in which you learn all of the ins and outs of branch management. Then, you pay that knowledge forward when you are…
Added 9 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Orangeburg, SC
- $45,000 USD / year
…get to go through an 18 - 24 month on-the-job paid training program in which you learn all of the ins and outs of branch management. Then, you pay that knowledge forward when you are…
Added 9 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Bluffton, SC
- $45,000 USD / year
…get to go through an 18 - 24 month on-the-job paid training program in which you learn all of the ins and outs of branch management. Then, you pay that knowledge forward when you are…
Added 9 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Myrtle Beach, SC
- $45,000 USD / year
…you will go through an 18 - 24 month on-the-job paid training program in which you learn all of the ins and outs of branch operations and management. Then, you pay that knowledge forward…
Added 9 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Gastonia, NC
- $45,000 USD / year
…you will go through an 18 - 24 month on-the-job paid training program in which you learn all of the ins and outs of branch operations and management. Then, you pay that knowledge forward…
Added 10 mins ago
Senior Credit Products Analyst
Flagstar Bank
Remote, United States
Partner with Credit Products Specialists and Sales in negotiating deal terms with clients.
Added 15 mins ago
Strategic Account Executive
Jobgether
Remote, United States
Own expansion sales strategies and manage the complete commercial process, from opportunity development and pricing to proposals, negotiations, contracts, procurement, security reviews, and…
Added 15 mins ago
M
Principal + Senior Product Managers
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $234,700 USD / year
Bachelor's Degree AND 5+ years experience in product/service/program management or software development
Added 15 mins ago
AC
Processing Archivist: Faith Ringgold Archive Project
Anyone Can Fly Foundation
New York City, NY
- $75,000 to $85,000 USD / year
Mentor and guide an intern involved in a program advancing next-generation leaders in the visual arts, providing training and professional development.
Added 16 mins ago
MS
Vacation Package Sales, Encore- ($2,000 Sign-on Bonus* Potential)
MVW Services Corporation
Steamboat Springs, CO
- $18 USD / hour
…friendly, and beautiful work environment. As a Vacation Package Sales, Encore, you will assist in providing our Owners/guests with experiences and events to make memorable vacation…

H6 Pace Analytical Services, LLC

Manager - Customer Experience

Ormond Beach, FL, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Shift:

Monday - Friday 8 a.m. to 5 p.m. Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

SUMMARY:

Responsible for managing and developing client relationships, ensuring high levels of client satisfaction, and overseeing the daily operations of the customer experience team; plays a key role in retaining and growing our client base. ESSENTIAL FUNCTIONS: This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Plans, organizes, administers, develops, and evaluates the activities of assigned staff.
Serves as a secondary escalation point of contact for clients, addressing their needs and concerns promptly and professionally while building and maintaining a strong, long-lasting client relationship to ensure high levels of satisfaction and loyalty.
Conducts client meetings and reviews to assess satisfaction and address any issues or opportunities for improvement; as needed.
Oversees the daily operations of the client service team(s) to ensure efficient and effective service delivery and that all client interactions are handled in accordance with company policies and standards while providing constructive feedback for improvement as needed.
Collaborates with internal teams to ensure the timely and successful delivery of services and solutions to clients.
Reviews and analyzes client feedback to identify areas for improvement and implements necessary changes.
Manages the escalation process for handling client complaints and ensuring issues have been resolved effectively and efficiently; may escalate client issues that cannot be addressed within the team to the proper stakeholders for resolution.
Prepares and presents regular reports on client service performance, client satisfaction, and team performance to senior management.
Uses data insights to drive decision-making and improvement initiatives.
Partners with their respective General Managers and Operations Managers to address client concerns and needs.
Works closely with sales, marketing, and product development teams to ensure client needs are understood and met.
Represents the company at industry events, conferences, and client meetings as needed.
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience:
Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND eight (8) years of customer service experience, five (3) years of which were in a managerial role; OR an equivalent combination of education, training, and experience. Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
None.

Required Knowledge and Skills Required Knowledge:

Comprehensive principles, practices, and techniques of managing client relationships.
Understanding of the development and implementation of customer service programs, policies, and procedures.
Principles and practices of developing teams, motivating employees, and managing in a team environment.
Principles and practices of budget development and administration.
Applicable industry laws, codes, and regulations.
Computer applications and systems related to the work.
Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
Principles and techniques of providing effective oral presentations.
Principles and practices of program planning, development, and evaluation.
Principles and techniques of making effective oral presentations.
Correct business English, including spelling, grammar, and punctuation.

Required Skills:

Performing and providing comprehensive professional-level customer service in a variety of markets.
Overseeing and administering comprehensive and varied customer service functions.
Supervising and evaluating employees and providing related recommendations.
Training others in policies and procedures related to the work.
Applying more standard business and project management methodologies with a focus on implementing plans to achieve goals.
Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.
Interpreting, applying, and explaining applicable laws, codes, and regulations.
Providing consulting services to supervisors and staff.
Preparing functionals reports, correspondence, and other written materials.
Using initiative and independent judgment within established organizational and department guidelines.
Using tact, discretion, and prudence in working with those contacted in the course of the work.
Performing effective oral presentations to large and small groups across functional peers and the department.
Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone. WORKING ENVIRONMENT: Work is performed in an office setting. Work is subject to travel. Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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More about this job

Skills

Customer experience
Decision making
Sales
Customer service
Motivate employees
Presentation skills
Project management
Office equipment
Tolerate sitting for long periods

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