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ENVIRONMENTAL SPECIALIST III - 64063813 1
State of Florida
TAMPA, FL
This highly responsible full-time Career Service position reporting to the Environmental Manager is responsible for the development, implementation, and results of quality projects and…
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SENIOR COMMUNITY HEALTH NURSING SUPERVIS - 64006616
State of Florida
VIERA, FL
Program Planning and Development - Reviewing and revising school health protocols as assigned. Plan programs, and orientation presentations for newly hired School Health Staff. Assign staff…
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OPERATIONS REVIEW SPECIALIST - 50556097
State of Florida
LARGO, FL
- $57,362.76 USD / year
Maintains professional standards of care and ensures compliance with State, Federal and VA regulatory guidelines. Coordinate, facilitate, and advise on the Preventative Maintenance Program…
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WATERSHED MANAGER
City of Gastonia
Gastonia, NC
- $31.48 to $50.35 USD / hour
Oversees the city's stormwater utility program and ensures compliance with regulatory requirements within designated watersheds. Responsible for planning, developing, coordinating, and…
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Senior Space Planner
Aleto, Inc.
Falls Chruch, VA
…Expert knowledge of the function and responsibility for the development of work plans or implementation strategic direction; discerns priorities in conjunction with the COR, program/project…
Added 1 min ago
HSE Manager
Rosendin Electric, Inc
United States
The HSE Manager I is a mid-level professional safety position. It is a field-based position and leads the implementation or Project Safety Plans, and oversight of health, safety, and…
Added 2 mins ago
Program Manager, Graduate Medical Education Training Program
Florida Atlantic University
United States
The Program Manager, Graduate Medical Education Training Program, coordinates Graduate Medical Education Programs (GME) to ensure compliance with ACGME requirements and specific programs,…
Added 3 mins ago
8110 - Assistant Store Manager PT
Hat World Inc.
OVERLAND PARK, KS
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Added 3 mins ago
HW
6396 - Assistant Store Manager PT
Hat World Inc.
Atlanta, GA
- $14 to $17 USD / hour
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Added 3 mins ago
HW
6740 - Store Manager
Hat World Inc.
North Charleston, SC
- $20 to $22 USD / hour
Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell &…
Added 3 mins ago
Media Reporting & Insights Analyst
Cisco
Research Triangle Park, NC
…teams, data engineers, and creative partners to support media programs across the Americas (80%) and EMEA (20%). This is an opportunity to contribute to a globally connected team where your…
Added 4 mins ago
Store Manager
Lowe's Home Centers, LLC
Longview, WA
Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many…
Added 5 mins ago
TC
Maintenance Technician II - Desie
Thrive Communities
Burien, WA
- $24 to $25 USD / hour
Annual professional development reimbursement
Added 5 mins ago
Case Manager II, Walkin Crisis, MHA, Pos. #534, Corpus Christi, TX
Nueces Center for Mental Health and Intellectual Disabilities
TX
Under the general direction of the Crisis Services Program Manager, responsible for clinical screenings, assessments, follow-ups, crisis intervention, and determining service eligibility…
Added 5 mins ago
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Bilingual Housing Case Manager
Volunteers of America Colorado
Lakewood, CO
- $24.5 to $25.5 USD / hour
· Program Development: May develop specialized services based on participant needs and is expected to apply current best practices in service delivery.
Added 6 mins ago
General Manager
CLS Living
Tucson, AZ
Professional Development & Advancement Opportunities
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BAS/BMS Controls Engineer
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Glen Allen, VA
- $64,500 to $129,500 USD / year
Professional Development: Training programs, certifications, and continuing education in BAS technologies and leadership.
Added 6 mins ago
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Outbound Product Manager - 12 month contract
PointClickCare
Remote, United States
- $121,900 to $152,400 USD / year
Job Title: Outbound Product Manager - 12 month contract
Added 6 mins ago
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Staff Pharmacist - FT
CVS Health
Cibolo, TX
- $60 to $76 USD / hour
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for supporting the management,…
Added 6 mins ago
CH
Staff Pharmacist - FT
CVS Health
New Braunfels, TX
- $60 to $76 USD / hour
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for supporting the management,…
Added 6 mins ago
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Pharmacy Manager
CVS Health
Kyle, TX
- $65 to $85 USD / hour
Workflow Management A key component of the Pharmacy Manager role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you…
Added 6 mins ago
CH
Staff Pharmacist - FT
CVS Health
Fort Worth, TX
- $60 to $76 USD / hour
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for supporting the management,…
Added 6 mins ago
CH
Staff Pharmacist - FT
CVS Health
Azle, TX
- $60 to $76 USD / hour
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for supporting the management,…
Added 7 mins ago
Senior Manager Distribution Engineering & Technology
Ethicon Inc. Legal Entity
Raritan, NJ · Memphis, TN
Ethicon Inc, a member of the Johnson & Johnson family of companies is currently recruiting for a Senior Manager, Distribution Engineering.
Added 7 mins ago
Senior Training Specialist
VCUHSA VCU Health System Authority
Richmond, VA
The Senior Training Specialist participates in the design, implementation and evaluation of system-wide training and development programs for VCUHS employees and leaders. This job serves as…

H6 Pace Analytical Services, LLC

Manager - Customer Experience

Ormond Beach, FL, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Shift:

Monday - Friday 8 a.m. to 5 p.m. Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

SUMMARY:

Responsible for managing and developing client relationships, ensuring high levels of client satisfaction, and overseeing the daily operations of the customer experience team; plays a key role in retaining and growing our client base. ESSENTIAL FUNCTIONS: This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Plans, organizes, administers, develops, and evaluates the activities of assigned staff.
Serves as a secondary escalation point of contact for clients, addressing their needs and concerns promptly and professionally while building and maintaining a strong, long-lasting client relationship to ensure high levels of satisfaction and loyalty.
Conducts client meetings and reviews to assess satisfaction and address any issues or opportunities for improvement; as needed.
Oversees the daily operations of the client service team(s) to ensure efficient and effective service delivery and that all client interactions are handled in accordance with company policies and standards while providing constructive feedback for improvement as needed.
Collaborates with internal teams to ensure the timely and successful delivery of services and solutions to clients.
Reviews and analyzes client feedback to identify areas for improvement and implements necessary changes.
Manages the escalation process for handling client complaints and ensuring issues have been resolved effectively and efficiently; may escalate client issues that cannot be addressed within the team to the proper stakeholders for resolution.
Prepares and presents regular reports on client service performance, client satisfaction, and team performance to senior management.
Uses data insights to drive decision-making and improvement initiatives.
Partners with their respective General Managers and Operations Managers to address client concerns and needs.
Works closely with sales, marketing, and product development teams to ensure client needs are understood and met.
Represents the company at industry events, conferences, and client meetings as needed.
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience:
Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND eight (8) years of customer service experience, five (3) years of which were in a managerial role; OR an equivalent combination of education, training, and experience. Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
None.

Required Knowledge and Skills Required Knowledge:

Comprehensive principles, practices, and techniques of managing client relationships.
Understanding of the development and implementation of customer service programs, policies, and procedures.
Principles and practices of developing teams, motivating employees, and managing in a team environment.
Principles and practices of budget development and administration.
Applicable industry laws, codes, and regulations.
Computer applications and systems related to the work.
Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
Principles and techniques of providing effective oral presentations.
Principles and practices of program planning, development, and evaluation.
Principles and techniques of making effective oral presentations.
Correct business English, including spelling, grammar, and punctuation.

Required Skills:

Performing and providing comprehensive professional-level customer service in a variety of markets.
Overseeing and administering comprehensive and varied customer service functions.
Supervising and evaluating employees and providing related recommendations.
Training others in policies and procedures related to the work.
Applying more standard business and project management methodologies with a focus on implementing plans to achieve goals.
Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.
Interpreting, applying, and explaining applicable laws, codes, and regulations.
Providing consulting services to supervisors and staff.
Preparing functionals reports, correspondence, and other written materials.
Using initiative and independent judgment within established organizational and department guidelines.
Using tact, discretion, and prudence in working with those contacted in the course of the work.
Performing effective oral presentations to large and small groups across functional peers and the department.
Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone. WORKING ENVIRONMENT: Work is performed in an office setting. Work is subject to travel. Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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More about this job

Skills

Customer experience
Decision making
Sales
Customer service
Motivate employees
Presentation skills
Project management
Office equipment
Tolerate sitting for long periods

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