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Added 1 min ago
Communications Specialist, Internal & PR
Allspring Global Investments Holdings, LLC
Charlotte, NC · Milwaukee, WI
Demonstrated project management and organizational skills, including the ability to manage multiple priorities, deadlines, review cycles, and stakeholders.
Added 1 min ago
Communications Specialist, Product & Investment Communications
Allspring Global Investments Holdings, LLC
Charlotte, NC · Milwaukee, WI
Support broader Corporate Communications priorities as needed, bringing flexibility and strong writing and project-management skills to the team.
Added 2 mins ago
Senior Technology Analyst - Supply Chain Management
Mayo US
Rochester, MN
The Technology Senior Analyst role is responsible for evaluating business processes, making recommendations, developing innovative solutions, and improving processes using digital standards…
Added 2 mins ago
Senior Facilities and Operations Area Manager - Building Maintenance Dept
Gwinnett County Public Schools
Suwanee, GA
Strong project financial management, cost estimating, and budget management skills
Added 2 mins ago
GS
Director Consulting
Geocomp Solutions Inc.
United States
- $145,000 to $165,000 USD / year
Lead management of relationships with clients, contractors, officials, and other stakeholders in collaboration with our Business Development and project delivery teams
Added 3 mins ago
SO
Departmental Specialist 14 (Office of Performance Management)
State of Michigan
Lansing, MI
- $36.34 to $54.19 USD / hour
…subject matter expert and strategic planning resource for DTMB senior leadership, and high priority projects that come directly from the Executive Office Director. These are multiyear…
Added 3 mins ago
Senior Specialist, Subcontracts 1
L3Harris Technologies
Sacramento, CA · Richmond, VA · Melbourne, FL · Little Rock, AR
Procurement Professional with strong knowledge of supply chain and procurement with broad knowledge of project management. This role manages complex procurements, projects and processes…
Added 3 mins ago
Senior Specialist, Program Manager
L3Harris Technologies
Carlstadt, NJ
Job Title: Senior Specialist, Program Management
Added 3 mins ago
IG
Construction Program Manager
Insight Global
Pecos, TX
- From $80 USD / hour
Demonstrated experience as a Construction Manager, Owner's Representative, Senior Superintendent, Project Manager or comparable construction leader.
Added 3 mins ago
Management Analyst IV
TX-HHSC-DSHS-DFPS
AUSTIN, TX
Performs highly advanced (senior-level) professional organizational analysis, program oversight, and strategic and business planning work to support the goals and improve operational…
Added 4 mins ago
Senior MEP Project Manager - Data Center Construction
Mortenson
Pampa, TX · Minneapolis, MN · MN
Mortenson is currently seeking an experienced Senior MEP Project Manager II to provide overall direction and leadership on a Mechanical, Electrical, and Plumbing (MEP) dominant data center…
Added 5 mins ago
Senior Subject Matter Expert (REMOTE ROLE)
ICF
Reston, VA
Offer strategic insights to senior management and executives to assist with planning.
Added 5 mins ago
Learning & Leadership Development Director
Department of Transportation
Wake County, NC
Experience driving adoption of an enterprise program across organizational lines without direct authority, including program, project and change management.
Added 6 mins ago
Senior IT Manager -Manufacturing Digital Transformation
MED Medtronic Inc
Dexter, MI · Tempe, AZ · Fridley, MN
PMP, PRINCE2, or equivalent project management certification.
Added 7 mins ago
XE
Senior Construction Superintendent - Minneapolis, MN
Xcel Energy Services Inc
Minneapolis, MN
- $112,200 to $150,000 USD / year
…modification projects and individual mid-range modification projects. Project costs will range from $1 million to over $1 Billion. This position will be responsible for hiring and managing…
Added 8 mins ago
Real Estate Services Agent II
ONEOK Services Company LLC
St Paul, MN
Support the federally mandated Integrity Management Program by verifying ownership, notifying landowners of survey and verification-dig activities, documenting contacts and access…
Added 9 mins ago
IT Communication Strategist
The Red Gate Group, Limited
Washington, DC
You will sit in project and governance meetings to anticipate communication requirements before they become requests, advise project teams on how and when to communicate, and turn change…
Added 10 mins ago
Sr Software Engineer
USA-Medtronic MiniMed, Inc 1017
Northridge, CA
MiniMed is seeking an experienced Senior Localization Engineer to manage translation technology for our new Localization Shared Services program. The Localization Engineer is responsible…
Added 11 mins ago
Sr. Brand Growth Manager - Foodservice & Alternative Channels
WK Kellogg
Battle Creek, MI
Advance your career as a Senior Brand Growth Manager supporting our Away from Home business. Here at WK Kellogg we care about and celebrate your success. In this exciting role you will use…
Added 12 mins ago
ADMINISTRATIVE COORDINATOR
State of Arkansas
Little Rock, AR
…within a department, providing higher-level coordination and management of office functions, supporting leadership, and ensuring efficient day-to-day operations. This role goes beyond…
Added 12 mins ago
CA
Sales Strategy Implementation Lead
CompHealth Associates, Inc.
Fort Lauderdale, FL
- $179,700 USD / year
Project management: Manage multiple projects concurrently against short- and long-term goals.
Added 12 mins ago
Senior Associate - Project Manager/Scrum Master
New York Life Insurance Co
New York, NY
The Senior Project Manager / Scrum Master leads program management and agile delivery for the EUC organization. The role owns PI planning, sprint execution, and work allocation across EUC…
Added 12 mins ago
Space Planning Manager
UVA Health
Charlottesville, VA
The Space Manager provides leadership and project management for furniture planning, workplace design, relocation, procurement, vendor management, and implementation services supporting…
Added 13 mins ago
Senior Analyst, Internal Audit
Clearsulting
Columbus, OH · Cleveland, OH · Chicago, IL · Dallas, TX
Demonstrate extensive project management skills related to financial audit projects, including developing project plans, budgets, and deliverables schedules, and proactively communicating…
Added 13 mins ago
Senior Manager, Executive Office Operations
Blue Cross and Blue Shield of Massachusetts, Inc.
United States
The Senior Manager must be a highly organized, independent project manager capable of making high-stakes decisions with minimal direction. Strong candidates will be seasoned leaders who…

H6 Pace Analytical Services, LLC

Manager - Customer Experience

Ormond Beach, FL, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Shift:

Monday - Friday 8 a.m. to 5 p.m. Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

SUMMARY:

Responsible for managing and developing client relationships, ensuring high levels of client satisfaction, and overseeing the daily operations of the customer experience team; plays a key role in retaining and growing our client base. ESSENTIAL FUNCTIONS: This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Plans, organizes, administers, develops, and evaluates the activities of assigned staff.
Serves as a secondary escalation point of contact for clients, addressing their needs and concerns promptly and professionally while building and maintaining a strong, long-lasting client relationship to ensure high levels of satisfaction and loyalty.
Conducts client meetings and reviews to assess satisfaction and address any issues or opportunities for improvement; as needed.
Oversees the daily operations of the client service team(s) to ensure efficient and effective service delivery and that all client interactions are handled in accordance with company policies and standards while providing constructive feedback for improvement as needed.
Collaborates with internal teams to ensure the timely and successful delivery of services and solutions to clients.
Reviews and analyzes client feedback to identify areas for improvement and implements necessary changes.
Manages the escalation process for handling client complaints and ensuring issues have been resolved effectively and efficiently; may escalate client issues that cannot be addressed within the team to the proper stakeholders for resolution.
Prepares and presents regular reports on client service performance, client satisfaction, and team performance to senior management.
Uses data insights to drive decision-making and improvement initiatives.
Partners with their respective General Managers and Operations Managers to address client concerns and needs.
Works closely with sales, marketing, and product development teams to ensure client needs are understood and met.
Represents the company at industry events, conferences, and client meetings as needed.
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience:
Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND eight (8) years of customer service experience, five (3) years of which were in a managerial role; OR an equivalent combination of education, training, and experience. Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
None.

Required Knowledge and Skills Required Knowledge:

Comprehensive principles, practices, and techniques of managing client relationships.
Understanding of the development and implementation of customer service programs, policies, and procedures.
Principles and practices of developing teams, motivating employees, and managing in a team environment.
Principles and practices of budget development and administration.
Applicable industry laws, codes, and regulations.
Computer applications and systems related to the work.
Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
Principles and techniques of providing effective oral presentations.
Principles and practices of program planning, development, and evaluation.
Principles and techniques of making effective oral presentations.
Correct business English, including spelling, grammar, and punctuation.

Required Skills:

Performing and providing comprehensive professional-level customer service in a variety of markets.
Overseeing and administering comprehensive and varied customer service functions.
Supervising and evaluating employees and providing related recommendations.
Training others in policies and procedures related to the work.
Applying more standard business and project management methodologies with a focus on implementing plans to achieve goals.
Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.
Interpreting, applying, and explaining applicable laws, codes, and regulations.
Providing consulting services to supervisors and staff.
Preparing functionals reports, correspondence, and other written materials.
Using initiative and independent judgment within established organizational and department guidelines.
Using tact, discretion, and prudence in working with those contacted in the course of the work.
Performing effective oral presentations to large and small groups across functional peers and the department.
Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone. WORKING ENVIRONMENT: Work is performed in an office setting. Work is subject to travel. Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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More about this job

Skills

Customer experience
Decision making
Sales
Customer service
Motivate employees
Presentation skills
Project management
Office equipment
Tolerate sitting for long periods

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