Jobs in the United States

25+ jobs

Save this search

Added just now
VH
Case Management - Registered Nurse
Veterans Health Administration
Muskogee, OK
- $82,817 to $149,876 USD / year
Evaluates practice in an ongoing process, based on best evidence.
Added just now
VH
Outpatient Staff - Registered Nurse
Veterans Health Administration
Muskogee, OK
- $82,817 to $149,876 USD / year
Assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization.
Added just now
Shipping and Inventory Manager
Woodgrain
Leesburg, GA
The Shipping and Inventory Manager is responsible for overseeing the shipping team, inventory team, and offsite warehouse operations supporting the Leesburg door plant. This position…
Added just now
Prior Authorization Coordinator
Fallon Health
Worcester, MA
Works with Department Supervisors, Manager and/or Director, or Clinical Staff including the Medical Directors to resolve issues; formulates improvement measures and response to members;…
Added 1 min ago
Physical Therapist - Baltimore MD
Military Spouse Jobs & VetJobs
Baltimore, MD
Participate in continuing education, quality improvement initiatives, departmental activities, and professional development opportunities.
Added 1 min ago
Program Manager (AR)
Keytronic
Springdale, AR
SUPERVISION GIVEN/RECEIVED: This position is supervised by the Business Unit Manager and may receive direction from SR. Program Manager. Position has no direct supervisory responsibilities,…
Added 1 min ago
EHS Coordinator (Alpharetta)
Dept_PhysLoc
Alpharetta, GA
Review new raw materials, equipment, and process changes at the site for EHS concerns and escalate to the EHS Manager
Added 2 mins ago
BH
Operations Manager Medicaid Health Home
Bassett Healthcare Network
Cooperstown, NY
- $76,452.3 USD / year
The Operations Manager provides operational leadership and oversight for three related areas: the organization’s Medicaid Health Home administrative functions and responsibilities to the…
Added 2 mins ago
Sr. Client Solutions Consultant - Wealth Management
The Northern Trust Company
Chicago, IL
Document lessons learned, recurring issues, process gaps, and improvement opportunities to support playbook updates, training enhancements, and future operating model improvements.
Added 2 mins ago
MI
Senior Help Desk Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
mPower, Inc. is seeking an experienced and results-driven Senior Help Desk Manager to lead and oversee the delivery of comprehensive IT support services for its customer.
Added 2 mins ago
MI
IT Service Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
mPower, Inc. is seeking an experienced and results-driven IT Service Manager to lead and oversee the delivery of comprehensive IT support services for its customer.
Added 2 mins ago
MI
Help Desk Engineering Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
mPower, Inc. is seeking an experienced and results-driven Help Desk Engineering Manager to lead and oversee the delivery of comprehensive IT support services for its customer.
Added 3 mins ago
VH
Registered Nurse - Outpatient Clinic (Janesville)
Veterans Health Administration
Janesville, WI
- $71,599 to $142,050 USD / year
…collaborative strategies with others. Evaluates practice in an ongoing process, based on best evidence. Provides peers with informal constructive feedback for improvement. Fosters a safe…
Added 3 mins ago
BP
Safety and Occupational Health Manager
Bonneville Power Administration
Vancouver, WA
- $114,684 to $149,091 USD / year
Serve as a Safety and Occupational Health Manager responsible for managing the planning, development, implementation, administration, evaluation, and continuous improvement of one or more…
Added 3 mins ago
VH
Registered Nurse - Outpatient Clinic (Freeport)
Veterans Health Administration
Freeport, IL
- $71,599 to $151,662 USD / year
…collaborative strategies with others. Evaluates practice in an ongoing process, based on best evidence. Provides peers with informal constructive feedback for improvement. Fosters a safe…
Added 3 mins ago
VH
Registered Nurse - Inpatient
Veterans Health Administration
Little Rock, AR
- $79,427 to $169,322 USD / year
…education, orientation, competencies and providing quality improvement and outcomes utilization consultation. Demonstrates leadership in delivering and improving holistic care through…
Added 3 mins ago
ND
PROGRAM SPECIALIST
National Defense University
Norfolk, VA · Fort McNair, DC · Fort Bragg, NC
- $51,210 to $111,087 USD / year
…managing logistics, travel documentation, communications, and program execution. | Maintain and analyze program records and databases, ensuring accurate student information, reporting, and…
Added 3 mins ago
VH
Supervisory Social Worker
Veterans Health Administration
Alpena, MI · Cadillac, MI · Oscoda, MI · Saginaw, MI · Bad Axe, MI · Clare, MI
- $89,508 to $135,140 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 3 mins ago
VH
Physician - Hospitalist
Veterans Health Administration
Marion, IL
- $275,000 to $315,000 USD / year
…transitions, supervises clinical trainees, and contributes to quality improvement and patient safety…
Added 3 mins ago
CA
Management and Program Analyst (Workforce Management)
Customs and Border Protection
El Paso, TX
- $61,722 to $97,087 USD / year
Joining Customs & Border Protection will allow you to use your expertise to provide management advice regarding the improvement and assessment of core processes and the implementation of…
Added 3 mins ago
Associate DevOps Developer
The Boeing Company
Seal Beach, CA
Drive continuous improvement of integration and test processes, incorporating automation, metrics, and lessons learned to increase efficiency and reliability
Added 3 mins ago
First Line Manager-Materials Management & Transportation
The Boeing Company
SeaTac, WA
Boeing Global Services (BGS) is looking for a First Line Manager-Materials Management & Transportation (Level K) in SeaTac, WA. This position manages and integrates employees activities…
Added 3 mins ago
S
Culinary Assistant - PRN Days
ScionHealth
San Leandro, CA
- $23 USD / hour
Participates in the hospital’s performance improvement program by collecting quality data when assigned by supervisor.
Added 4 mins ago
Assistant Vice President Operations Manager Wealth Reconciliations
U.S. Bank National Association
Minneapolis, MN
Drive process improvement, standardization, simplification, and automation across reconciliation activities.
Added 4 mins ago
RCA Professional 7
U.S. Bank National Association
Minneapolis, MN
Process improvement: Identify opportunities to simplify duplicative or low-value requirements while preserving appropriate risk management. Recommend scalable processes, job aids,…

H6 Pace Analytical Services, LLC

Manager - Customer Experience

Ormond Beach, FL, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Shift:

Monday - Friday 8 a.m. to 5 p.m. Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

SUMMARY:

Responsible for managing and developing client relationships, ensuring high levels of client satisfaction, and overseeing the daily operations of the customer experience team; plays a key role in retaining and growing our client base. ESSENTIAL FUNCTIONS: This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Plans, organizes, administers, develops, and evaluates the activities of assigned staff.
Serves as a secondary escalation point of contact for clients, addressing their needs and concerns promptly and professionally while building and maintaining a strong, long-lasting client relationship to ensure high levels of satisfaction and loyalty.
Conducts client meetings and reviews to assess satisfaction and address any issues or opportunities for improvement; as needed.
Oversees the daily operations of the client service team(s) to ensure efficient and effective service delivery and that all client interactions are handled in accordance with company policies and standards while providing constructive feedback for improvement as needed.
Collaborates with internal teams to ensure the timely and successful delivery of services and solutions to clients.
Reviews and analyzes client feedback to identify areas for improvement and implements necessary changes.
Manages the escalation process for handling client complaints and ensuring issues have been resolved effectively and efficiently; may escalate client issues that cannot be addressed within the team to the proper stakeholders for resolution.
Prepares and presents regular reports on client service performance, client satisfaction, and team performance to senior management.
Uses data insights to drive decision-making and improvement initiatives.
Partners with their respective General Managers and Operations Managers to address client concerns and needs.
Works closely with sales, marketing, and product development teams to ensure client needs are understood and met.
Represents the company at industry events, conferences, and client meetings as needed.
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience:
Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND eight (8) years of customer service experience, five (3) years of which were in a managerial role; OR an equivalent combination of education, training, and experience. Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
None.

Required Knowledge and Skills Required Knowledge:

Comprehensive principles, practices, and techniques of managing client relationships.
Understanding of the development and implementation of customer service programs, policies, and procedures.
Principles and practices of developing teams, motivating employees, and managing in a team environment.
Principles and practices of budget development and administration.
Applicable industry laws, codes, and regulations.
Computer applications and systems related to the work.
Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
Principles and techniques of providing effective oral presentations.
Principles and practices of program planning, development, and evaluation.
Principles and techniques of making effective oral presentations.
Correct business English, including spelling, grammar, and punctuation.

Required Skills:

Performing and providing comprehensive professional-level customer service in a variety of markets.
Overseeing and administering comprehensive and varied customer service functions.
Supervising and evaluating employees and providing related recommendations.
Training others in policies and procedures related to the work.
Applying more standard business and project management methodologies with a focus on implementing plans to achieve goals.
Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.
Interpreting, applying, and explaining applicable laws, codes, and regulations.
Providing consulting services to supervisors and staff.
Preparing functionals reports, correspondence, and other written materials.
Using initiative and independent judgment within established organizational and department guidelines.
Using tact, discretion, and prudence in working with those contacted in the course of the work.
Performing effective oral presentations to large and small groups across functional peers and the department.
Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone. WORKING ENVIRONMENT: Work is performed in an office setting. Work is subject to travel. Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply About employer

More about this job

Skills

Customer experience
Decision making
Sales
Customer service
Motivate employees
Presentation skills
Project management
Office equipment
Tolerate sitting for long periods

Report this job