Jobs in the United States

25+ jobs

Save this search

Added just now
Project Manager - Translations
eResearch Technology Inc
Remote, United States
The Clinical Systems Translations Project Manager is responsible for project managing the translations development of electronic solutions for all languages in assigned studies.At Clario,…
Added just now
Learning & Development Manager
Puyallup Tribal Enterprises
Tacoma, WA
Puyallup Tribal Enterprises (PTE) is seeking a Learning & Development Manager to join our dynamic team. This position will lead the development, implementation, and continuous improvement…
Added 2 mins ago
WG
Field HR Coordinator
Wonder Group, INC
United States
- $23.75 to $28.5 USD / hour
Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality,…
Added 2 mins ago
Sr Director Procurement - Information Technology
GuideWell
United States
For designated suppliers, drive the execution of the Supplier Relationship Management process focusing on Performance Management, Risk Management and Supplier Development.
Added 2 mins ago
Manager, VM Development
Estée Lauder Companies
New York
It entails supporting the development process for the production and updating of three-dimensional, high quality VM systems (for Sephora, Ulta, Shoppers Drug Mart, etc). The selected…
Added 3 mins ago
MRI Technologist-FT Thurs, Fri, Sat 7a-7:30p
Grady Memorial Hospital Corporation
Atlanta, GA
· Successful completion of a two-year Radiologic Technology program approved by the Committee on Allied Health Education and Accreditation, CAHEA, of the American Medical Association, AMA.
Added 3 mins ago
Research Nurse
HMRI - Houston Methodist Research Institute - The Methodist Hospital Research Institute
United States
…research patients under the supervision of the Clinical Trials Manager and Principal Investigator. This position implements clinical research patient care via the research protocol. This…
Added 3 mins ago
Business Banking Relationship Manager
U.S. Bank National Association
Kent, WA
- Strong relationship management and business development abilities
Added 3 mins ago
Patient Access Rep II - Specialty Clinics Call Center
Northwest Community Hospital
United States
…goals as determined collaboratively by Department Director/Manager. Maintain registration accuracy by meeting or exceeding expectations with 97% or higher accuracy score. Resolve all work…
Added 3 mins ago
Branch Manager
PNC
San Antonio, TX
…opportunity to contribute to the company’s success. As a Branch Manager within PNC's Zarzamora Branch, you will be based in San Antonio,…
Added 3 mins ago
Manager, Revenue Integrity
Endeavor Health Clinical Operations
United States
The Manager of Revenue Integrity is responsible for overseeing the hospital's revenue integrity operations, ensuring that all charges and claims are accurate, compliant with regulations,…
Added 3 mins ago
Clinical Nurse Manager - Cardiac Medical Telemetry - Days
Endeavor Health Clinical Operations
United States
Position: Clinical Nurse Manager, Cardiac Medical Telemetry
Added 3 mins ago
Assistant Vice President, Food and Nutrition Services
Endeavor Health Clinical Operations
United States
Perform full people-leadership responsibilities - selection, development, performance management, and succession planning - for the Food and Nutrition Services organization across Endeavor…
Added 3 mins ago
Assistant Vice President, Facilities Operations
Endeavor Health Clinical Operations
United States
Build and develop an inclusive, high-performing leadership team across facility operations. Drive staff development through coaching, performance evaluation, goal setting, and educational…
Added 4 mins ago
Residential Sales Specialist
RNA Rentokil North America
Redding, CA
Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement Develop proposals for customers to resolve existing pest issues while also…
Added 5 mins ago
EVS Assistant Director
HHS Environmental Services, LLC (USA)
Batavia, NY
Be open-minded and ready to learn from your manager and team members alike
Added 6 mins ago
Military and Family Life Counselor - Embedded (adults)
Magellan Health
Goldsboro, NC
…POC and approved by the Office of Secretary of Defense (OSD) program manager. Counselor will flex schedule to respond to urgent requests as needed or at the request of the Regional…
Added 6 mins ago
General Manager I - Store 1578 Newington, CT
Advance Stores Company Inc (500)
Newington, CT
A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position…
Added 6 mins ago
General Manager I Store 6888 Laredo TX
Advance Stores Company Inc (500)
Laredo, TX
A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position…
Added 6 mins ago
General Manager I - Store 1245 - Washington, PA
Advance Stores Company Inc (500)
PA
A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position…
Added 7 mins ago
SO
Mental Health Professional I /Transition Specialist
State of South Carolina
Columbia, SC
- $52,570 to $61,275 USD / year
…29203Under general supervision of the Transition Specialist Program Manager I for the Office of Transitions Programs, identify and execute activities that result in patient discharge from…
Added 7 mins ago
SO
Audits Manager -61146154/ 61166700 /61166701
State of South Carolina
Columbia, SC
- $67,728 to $121,890 USD / year
The Division of Procurement Services is seeking an Audits Manager I to serve as a senior-level advisor and manager in the Office of Audit and Certification. Under general supervision, this…
Added 7 mins ago
MT
Senior Construction Manager - New York
Micron Technology
Clay
- $148,000 to $258,000 USD / year
JR115918 Senior Construction Manager - New York
Added 7 mins ago
G
Partner Product Marketing Manager
G2
Remote, United States
- $135,000 to $155,000 USD / year
The Partner Product Marketing Manager crafts the narrative for G2's partnerships and Buyer Intent product line, translating complex integrations into clear value propositions and sales…
Added 8 mins ago
AC
Senior Technical Program Manager - Power Platform & Automation (Consultant)
AG Consulting Partners, Inc.
Remote, United States
- $110,000 to $150,000 USD / year
AG Consulting Partners is seeking a highly skilled, hands-on Senior Technical Program Manager – Power Platform & Automation to support a Responsible AI (RAI) program within a large…

H6 Pace Analytical Services, LLC

Manager - Customer Experience

Ormond Beach, FL, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Shift:

Monday - Friday 8 a.m. to 5 p.m. Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

SUMMARY:

Responsible for managing and developing client relationships, ensuring high levels of client satisfaction, and overseeing the daily operations of the customer experience team; plays a key role in retaining and growing our client base. ESSENTIAL FUNCTIONS: This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Plans, organizes, administers, develops, and evaluates the activities of assigned staff.
Serves as a secondary escalation point of contact for clients, addressing their needs and concerns promptly and professionally while building and maintaining a strong, long-lasting client relationship to ensure high levels of satisfaction and loyalty.
Conducts client meetings and reviews to assess satisfaction and address any issues or opportunities for improvement; as needed.
Oversees the daily operations of the client service team(s) to ensure efficient and effective service delivery and that all client interactions are handled in accordance with company policies and standards while providing constructive feedback for improvement as needed.
Collaborates with internal teams to ensure the timely and successful delivery of services and solutions to clients.
Reviews and analyzes client feedback to identify areas for improvement and implements necessary changes.
Manages the escalation process for handling client complaints and ensuring issues have been resolved effectively and efficiently; may escalate client issues that cannot be addressed within the team to the proper stakeholders for resolution.
Prepares and presents regular reports on client service performance, client satisfaction, and team performance to senior management.
Uses data insights to drive decision-making and improvement initiatives.
Partners with their respective General Managers and Operations Managers to address client concerns and needs.
Works closely with sales, marketing, and product development teams to ensure client needs are understood and met.
Represents the company at industry events, conferences, and client meetings as needed.
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience:
Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND eight (8) years of customer service experience, five (3) years of which were in a managerial role; OR an equivalent combination of education, training, and experience. Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
None.

Required Knowledge and Skills Required Knowledge:

Comprehensive principles, practices, and techniques of managing client relationships.
Understanding of the development and implementation of customer service programs, policies, and procedures.
Principles and practices of developing teams, motivating employees, and managing in a team environment.
Principles and practices of budget development and administration.
Applicable industry laws, codes, and regulations.
Computer applications and systems related to the work.
Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
Principles and techniques of providing effective oral presentations.
Principles and practices of program planning, development, and evaluation.
Principles and techniques of making effective oral presentations.
Correct business English, including spelling, grammar, and punctuation.

Required Skills:

Performing and providing comprehensive professional-level customer service in a variety of markets.
Overseeing and administering comprehensive and varied customer service functions.
Supervising and evaluating employees and providing related recommendations.
Training others in policies and procedures related to the work.
Applying more standard business and project management methodologies with a focus on implementing plans to achieve goals.
Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.
Interpreting, applying, and explaining applicable laws, codes, and regulations.
Providing consulting services to supervisors and staff.
Preparing functionals reports, correspondence, and other written materials.
Using initiative and independent judgment within established organizational and department guidelines.
Using tact, discretion, and prudence in working with those contacted in the course of the work.
Performing effective oral presentations to large and small groups across functional peers and the department.
Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone. WORKING ENVIRONMENT: Work is performed in an office setting. Work is subject to travel. Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply About employer

More about this job

Skills

Customer experience
Decision making
Sales
Customer service
Motivate employees
Presentation skills
Project management
Office equipment
Tolerate sitting for long periods

Report this job