Jobs in the United States

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Blythe - Production Technician I
AltaGas Blythe Operations Inc
CA
- From $57.25 USD / hour
Has a thorough understanding of Blythe Energy Emergency Response Plans and be able to support the Production Technician Leader / On Scene Commander in absence of the Senior Management.
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Appeals Registered Nurse
WPS Health Solutions New
Remote, United States
Review and assess first-level appeal cases for denied services, ensuring all relevant medical documentation, coding, and clinical information are provided to support the appeal.
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Manager, Maintenance Department II
APAC\/EMEA
Pryor, OK
…process improvements (Six Sigma/Lean); implementing the technical support and training for the maintenance excellence…
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Senior Epic Platform Operations (Senior Product Services & Management Analyst)
Northwell
United States
Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
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Wax Level II Inspector (2nd Shift)
Howmet Aerospace
Dover, NJ
Howmet Aerospace offers a competitive benefits package to support the health, fin
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PLATING TECHNICIAN - Thermatech
Howmet Aerospace
Whitehall, MI
Howmet Aerospace offers a competitive benefits package to support the health, financial well-being, and professional growth of our employees. Benefits include:
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Distribution Designer/Engineer
Actalent
New Orleans, LA
- $30 to $33 USD / hour
Support the design and development of electric distribution systems for power delivery projects.
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Electronics Engineer - Telecom
Actalent
Vancouver, WA
- $61 to $66 USD / hour
Support technical team in configurations and integrations of wide area data networks with mission critical reliability requirements and the required support systems. Determine appropriate…
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A
Workforce Project Coordinator
ACCS
Birmingham, AL
- $40,000 to $45,000 USD / year
Oversee and ensure student support services are provided including intake, registration, advisement, and job placement opportunities.
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Service Desk Technician
RJ Young
Knoxville, TN
Provide Tier-1 support for client-reported IT issues via phone, email, remote access, and ticketing systems.
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Chemist
Actalent
CONGERS, NY
- $50,000 to $55,000 USD / year
Efficiently manage and organize all raw materials in the laboratory to support formulation processes.
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A
Antenna Test Engineer
Actalent
LINTHICUM HEIGHTS, MD
- $43.27 to $76.92 USD / hour
Troubleshoot RF issues during testing of advanced antenna systems and support root cause identification and resolution.
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Hardware Design Engineer
Actalent
Bethesda, MD
Perform or support embedded programming and programmingrelated troubleshooting on embedded systems when needed, in coordination with software and firmware teams.
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Travel School Social Worker - Aurora, CO
Soliant Health
Aurora, CO
…mental health. With your background in program management and systems-level work, you’ll steer critical schoolwide initiatives, enhancing Multi-Tiered Systems of Support (MTSS) and leading…
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Social Worker in Denver, CO
Soliant Health
Denver, CO
Design frameworks and timelines to integrate social-emotional learning and substance use prevention within 9th-grade teams and support systems
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Social Worker in Littleton, CO
Soliant Health
Littleton, CO
…key resource in building sustainable, equitable mental health systems to support students and staff - without direct school or caseload…
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School Social Worker - Aurora, CO
Soliant Health
Aurora, CO
Bring your expertise in mental health to an influential, systems-level opportunity within a dynamic educational setting. As a Program Coordinator with a focus on 9th Grade Transition and…
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Travel Intensive Care RN | Chatham, Illinois
Soliant Health
Chatham, IL
- $2,250 to $2,350 USD / week
…scenery - it’s your chance to engage with different healthcare systems, learn from seasoned leaders, and develop advanced skills that will set your resume apart for future roles. Gain…
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Interior Designer
Actalent
Reston, VA
- $35 to $40 USD / hour
Support programming activities, including test fits, space planning, and workplace design solutions for corporate, government, and commercial office interiors.
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Cyber Software Engineer
Actalent
Manassas, VA
- $52 to $85 USD / hour
…develop secure, high-performance cyber software solutions that support mission-critical Department of Defense (DoD) systems. You will work within Linux-based, containerized environments to…
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Civil Engineer
Actalent
Winchester, VA
- $60,000 to $110,000 USD / year
…plans, permitting processes, and contacts (both municipal and developer side) for industrial, commercial, and residential land development projects in the Dallas-Fort Worth, TX…
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Mechanical Design Engineer
Actalent
Mentor, OH
Job DescriptionThe Mechanical Design Engineer role leads the end-to-end development of heavy-duty truck accessories and systems for commercial and vocational truck platforms. You will focus…
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Automation Engineer
Actalent
Eastlake, OH
- $40 to $53 USD / hour
Travel to customer facilities to support installation, startup, commissioning, and acceptance of automated systems.
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Firmware Test Engineer
Actalent
Solon, OH
- $35 to $40 USD / hour
Job Title: Firmware Test EngineerJob DescriptionThis role focuses on managing and enhancing automated test systems for embedded firmware across a range of products. The Firmware Test…
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Mechanical Engineer
Actalent
North Canton, OH
Release designs through ERP and PDM systems to support manufacturing, purchasing, and other internal processes.

Sr. Support Specialist

Remote, United States

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Job details

Experience: This role pays $65,000 to $80,000 year, based on experience, in addition to equity in the form of Restricted Stock Units.
Posting language: English
Posted: Nov 2, 2026

Original job description

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.

WHAT YOU'LL DO AT H1

As a Senior Support Specialist, you will be the most senior on our Support team and the go-to expert for our most complex customer issues. You will own escalations, lead projects across teams, and mentor other members of the team. You will work with very little direction, set your own priorities, and help shape how Support works at H1.

Own complex, escalated issues from start to finish, and escalate appropriately when needed.
Receive, answer, solve, or route tickets in Zendesk, working closely with Customer Success, Data, Engineering, and Product.
Construct and execute plans to identify, escalate, and remediate operational challenges.
Drive Jira escalations with Engineering and Product; replicate and validate bugs for proper categorization.
Serve as the subject matter expert for one or more areas of the H1 product offerings.
Determine methods and procedures on new or special assignments and coordinate the work of others.
Lead small project teams: set milestones, give direction, and keep stakeholders and partner teams updated.
Own your own prioritization and give input on priorities for more junior team members.
Anticipate issues and blockers before they hit customers and turn ticket trends and insights into solutions.
Identify operational and data risks that block execution and build solutions for them.
Mentor and coach team members and lead the day-to-day activities of others when needed.
Create, update, and own technical documentation and SOPs.
Maintain a strong attention to detail and take accountability for the accuracy of your work.

ABOUT YOU

You're the person others turn to when a problem is hard. You have handled tough escalations and unhappy customers, and you know how to turn a difficult situation into a strong relationship. You don't wait to be told what to do. You spot problems early, decide what matters most, and follow through. You've led projects with people who don't report to you, and you enjoy helping teammates grow. You ask why things are done a certain way and look for better ways to do them. You seek feedback from people outside your team, and you give it openly and respectfully. You care about the customer first and the team.

REQUIREMENTS

Due to data access requirements, you must be authorized to work in the US without additional sponsorship
6+ years in a customer-facing support role, including at least 2 years at a senior, lead, or escalation level
Previous experience within a B2B SaaS business environment
Hands-on experience with ticketing and issue-tracking systems (e.g. Zendesk, JIRA, Salesforce)
Track record of leading projects or process improvements with cross-functional teams
Experience mentoring, training, or guiding other support team members
Fluent in English (written and spoken), with the ability to communicate clearly with senior stakeholders
Ability to distill complex concepts for different audiences with varying levels of technical expertise
Strong organizational skills and ability to manage multiple issues and projects at once
Self-starter who works independently with very little direction and sets their own priorities
Dedicated, detail-oriented, and accountable for the accuracy of your work
Demonstrates empathy for the customer
Preferred: SQL skills, AWS Athena & S3 Buckets, API, MS Excel, G-Suite, etc.
Preferred: Experience with healthcare, life sciences, or data products
Preferred: Experience writing SOPs, knowledge base, or help center content

COMPENSATION

This role pays $65,000 to $80,000 year, based on experience, in addition to equity in the form of Restricted Stock Units.

Anticipated role close date: 02/01/2027

H1 OFFERS

Full suite of health insurance options, in addition to generous paid time off
Pre-planned company-wide wellness holidays
Retirement options
Health & charitable donation stipends
Impactful Business Resource Groups
The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe

H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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