Jobs in the United States

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QA/QC Project Coordinator
System One
Quanah, TX
- $40 USD / hour
This is a field-focused construction project engineering/QA/QC coordination role responsible for administering the project’s QA/QC program, including inspection documentation, testing…
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Consulting Manager – Utilities Grid Modernization & Speed to Power Transformation
Cognizant
Houston, TX
What You Must Have to Be Considered
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Sr. Consulting Manager- Logistics Consulting
Cognizant
Liberty Hill, TX
What You Must Have to Be Considered
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Senior Data Engineer - MongoDB and PostgreSQL
CVS Health
Remote, United States
…data replication, PostgreSQL, MongoDB, and cloud-native data engineering. This individual will contribute to the design, implementation, performance optimization, reliability, and…
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Computer Vision & MLOps Engineer
ARTIDIS
Remote, United States
…data solution, Artidis® accelerates drug discovery, tissue engineering, and personalized treatment. Artidis® focuses its research and development efforts on solid tumors to enhance…
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Web Application Developer III
Na Oiwi Kane
Fort Hood, TX
Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M · Must have sufficient mobility, including but not limited to bendin
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Site Reliability Engineer
Charles Schwab
Southlake, TX
…Site Reliability Engineer, you will partner across application engineering, architecture, platform, cybersecurity, and support teams to improve service resiliency, observability,…
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Senior Business Systems Analyst
Charles Schwab
Southlake, TX
…focus on driving continuous process improvement through modern engineering practices, including CI/CD and DevOps…
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Senior Security Engineer – ServiceNow and DLP
Bank of America
Addison, TX
You will be accountable for bringing together technology strategy, engineering, platform development, integration, program execution, and operational readiness to deliver scalable security…
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RF Systems Engineer Lvl 4/5 - Secret Cleared
Insight Global
Greenville, TX
- Collaborate with software, hardware, systems, and test engineering teams.
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Fire Marshal
South Texas Project Nuclear Operating Company
Wadsworth, TX
Subject to callouts twenty-four hours per day seven days per week
Added 1 min ago
Automation and Controls Engineer
Trane Technologies
Haslet, TX
…is responsible for the design and implementation of control systems for automated TIAC (Turbine Inlet Air Cooling) Plants, CHP, Mission Critical and District Cooling Plants. This includes…
Added 1 min ago
Director, Logistics Operations Management, Logistics Operations
Mondelez International
TX
Added 1 min ago
Electrical Designer
Trane Technologies
Haslet, TX
Some experience in design, repair and analysis of electronic systems with exposure to electrical engineering design principles and methodologies.
Added 1 min ago
Electrical Engineer
Trane Technologies
Haslet, TX
Backed by deep engineering expertise and large-scale manufacturing capability, Stellar Energy helps customers deploy critical infrastructure faster and with confidence.
Added 1 min ago
Maintenance Engineer I
Community Health Systems
Granbury, TX
Georgia: CPI - Nonviolent Crisis Prevention & Intervention Training certification required
Added 1 min ago
Electrical Design Drafter
Trane Technologies
Haslet, TX
· Strong understanding of GD&T (ASME Y14.5), design for manufacturability, tolerance analysis, engineering change management, and PLM, ERP, or document control systems.
Added 1 min ago
Project Manager AFM - Stafford, TX
Chart Industries
Stafford, TX
Function as the key point person for engineering, supply chain, quality, and logistics, facilitating communication and collaboration across teams.
Added 1 min ago
HVAC Pipefitter/Welder - Austin Industrial (Taylor, TX)
Austin Industries
Taylor, TX
Must have advanced understanding of equipment / processes in assigned areas and reprioritize individual/group’s goals to meet changing business needs · Employees must possess sufficient visual, hearing, communication, and motor skills to safely perform job responsibilities
Added 1 min ago
Alternate COMSEC Custodian
Na Oiwi Kane
Fort Hood, TX
Must have at least one of these IAT Level II certifications (e.g., Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP) · Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner
Added 1 min ago
Mechanical Design Drafter
Trane Technologies
Haslet, TX
· Strong understanding of GD&T (ASME Y14.5), design for manufacturability, tolerance analysis, engineering change management, and PLM, ERP, or document control systems.
Added 1 min ago
Plant Engineer/Specialist II
NRG Energy, Inc.
THOMPSONS, TX
…data, analyze and make recommendations for improvement. Analyze systems to ensure the most efficient and cost-effective operation to maximize reliability and efficiency of electrical…
Added 1 min ago
Protection and Controls Technician
BRAZOS ELECTRIC POWER COOP INC
Krum, TX
…maintaining and enhancing the reliability of our electrical systems. If you enjoy hands-on work, solving complex problems, and working with high-voltage equipment, this is a role where your…
Added 1 min ago
IT Technician
Trane Technologies
Haslet, TX
Backed by deep engineering expertise and large-scale manufacturing capability, Stellar Energy helps customers deploy critical infrastructure faster and with confidence.
Added 1 min ago
Electrical Superintendent - Solar - Texas Job Details | Black & Veatch Family of Companies
Black & Veatch
Segno, TX
…innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of…

Closed listing

Sr. Support Specialist

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: This role pays $65,000 to $80,000 year, based on experience, in addition to equity in the form of Restricted Stock Units.
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.com to learn more about us.

As part of H1’s hiring process, all candidates are required to participate in an in-person final interview. Depending on your location, this may require travel.

WHAT YOU'LL DO AT H1

As a Senior Support Specialist, you will be the most senior on our Support team and the go-to expert for our most complex customer issues. You will own escalations, lead projects across teams, and mentor other members of the team. You will work with very little direction, set your own priorities, and help shape how Support works at H1.

Own complex, escalated issues from start to finish, and escalate appropriately when needed.
Receive, answer, solve, or route tickets in Zendesk, working closely with Customer Success, Data, Engineering, and Product.
Construct and execute plans to identify, escalate, and remediate operational challenges.
Drive Jira escalations with Engineering and Product; replicate and validate bugs for proper categorization.
Serve as the subject matter expert for one or more areas of the H1 product offerings.
Determine methods and procedures on new or special assignments and coordinate the work of others.
Lead small project teams: set milestones, give direction, and keep stakeholders and partner teams updated.
Own your own prioritization and give input on priorities for more junior team members.
Anticipate issues and blockers before they hit customers and turn ticket trends and insights into solutions.
Identify operational and data risks that block execution and build solutions for them.
Mentor and coach team members and lead the day-to-day activities of others when needed.
Create, update, and own technical documentation and SOPs.
Maintain a strong attention to detail and take accountability for the accuracy of your work.

ABOUT YOU

You're the person others turn to when a problem is hard. You have handled tough escalations and unhappy customers, and you know how to turn a difficult situation into a strong relationship. You don't wait to be told what to do. You spot problems early, decide what matters most, and follow through. You've led projects with people who don't report to you, and you enjoy helping teammates grow. You ask why things are done a certain way and look for better ways to do them. You seek feedback from people outside your team, and you give it openly and respectfully. You care about the customer first and the team.

REQUIREMENTS

Due to data access requirements, you must be authorized to work in the US without additional sponsorship
6+ years in a customer-facing support role, including at least 2 years at a senior, lead, or escalation level
Previous experience within a B2B SaaS business environment
Hands-on experience with ticketing and issue-tracking systems (e.g. Zendesk, JIRA, Salesforce)
Track record of leading projects or process improvements with cross-functional teams
Experience mentoring, training, or guiding other support team members
Fluent in English (written and spoken), with the ability to communicate clearly with senior stakeholders
Ability to distill complex concepts for different audiences with varying levels of technical expertise
Strong organizational skills and ability to manage multiple issues and projects at once
Self-starter who works independently with very little direction and sets their own priorities
Dedicated, detail-oriented, and accountable for the accuracy of your work
Demonstrates empathy for the customer
Preferred: SQL skills, AWS Athena & S3 Buckets, API, MS Excel, G-Suite, etc.
Preferred: Experience with healthcare, life sciences, or data products
Preferred: Experience writing SOPs, knowledge base, or help center content

COMPENSATION

This role pays $65,000 to $80,000 year, based on experience, in addition to equity in the form of Restricted Stock Units.

Anticipated role close date: 02/01/2027

H1 OFFERS

Full suite of health insurance options, in addition to generous paid time off
Pre-planned company-wide wellness holidays
Retirement options
Health & charitable donation stipends
Impactful Business Resource Groups
The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe

H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

About employer

More about this job

Skills

Zendesk
Jira
Prioritization
Documentation
Attention to detail
Atlassian JIRA
Salesforce
Coaching
Organizational skills
SQL
AWS
Microsoft Excel
Google Workspace

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Jobs in the United States