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Added 1 min ago
C
Solutions Architect - Java
Cognizant
Jefferson City, MO
- $80,000 to $125,000 USD / year
…and engineering team and work collaboratively with product management, portfolio leadership, enterprise architecture, and engineering…
Added 1 min ago
Manager, Enterprise Communications & Channels
Amentum
Jefferson City, MO
This position is ideal for a strong communicator and storyteller who enjoys writing, editing, project management, and collaborating with stakeholders across a complex organization.
Added 1 min ago
Senior Analyst, Cybersecurity Operations & Response
Fox Rothschild LLP
Kansas City, MO
…improvement of the Firm's Cybersecurity Operations & Response program. This role is responsible for assisting with security operations, incident response activities, and threat and…
Added 1 min ago
Fire Alarm Service Manager
Marmic Fire & Safety
Springfield, MO
…routine and complex tasks related to service operations and staff…
Added 1 min ago
Med/Surg 5th Floor LPN
Community Health Systems
Poplar Bluff, MO
+ Florida: Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS), and Neonatal Resuscitation Program (NRP) certifications required.
Added 1 min ago
AI
Retail Sales Associate - Part Time
AutoZone, Inc.
Farmington, MO
- Part-time
+ AutoZoners Living Well Program for free mental health support
Added 2 mins ago
Performance & Cost Improvement Consultant
Deloitte
Saint Louis, MO
…you will turn analysis into practical recommendations that support…
Added 2 mins ago
Performance & Cost Improvement Consultant
Deloitte
Kansas City, MO
…you will turn analysis into practical recommendations that support…
Added 2 mins ago
OT Security Analyst - ICS Security & Network Segmentation
Cognizant
Jefferson City, MO
…security assessments, sensor coverage, and network segmentation support. The analyst will evaluate sites against the enterprise OT Reference Architecture and work closely with Network, OT,…
Added 2 mins ago
OT Security Platform Engineer - Dragos
Cognizant
Jefferson City, MO
…technical leadership role responsible for platform health, sensor management, detection tuning, OT security triage, site onboarding, and network segmentation support. The role will also…
Added 2 mins ago
Aeronautical Systems Integration & Test (ASIT); Test Capability Integrator (Associate or Mid-Level)
The Boeing Company
Berkeley, MO
…efforts. Familiarity with estimating, schedules, budgets, risk management, and project planning is vital to success in this role. Diplomacy also is essential as we need to maintain honest,…
Added 2 mins ago
Senior Project Management Specialist - F-15 PIO
The Boeing Company
Berkeley, MO
The successful candidate will directly support the Program Integration Office (PIO) Senior Manager for the F-15 organization and execute a wide variety of projects including but not limited…
Added 2 mins ago
SAP Technology Architecture Senior Manager - S/4HANA Migration
PwC
Kansas City, MO
…role at PwC, you will advise on SAP technology architecture, support S/4HANA migration planning and execution, and help clients align application design, integration, and deployment choices…
Added 2 mins ago
SAP Technology Architecture Senior Manager - S/4HANA Migration
PwC
Saint Louis, MO
…role at PwC, you will advise on SAP technology architecture, support S/4HANA migration planning and execution, and help clients align application design, integration, and deployment choices…
Added 3 mins ago
Manager, Field Sales
Wolters Kluwer
Jefferson City, MO
+ Provides direction based on general policies and management guidance; recommends modifications to operating policies where appropriate
Added 3 mins ago
Project Manager, Sponsorships & Experiential
Humana
Jefferson City, MO
+ 5+ years of project, program, or operational management experience.
Added 3 mins ago
NICU Dietitian
Compass Group, North America
Springfield, MO
+ Wellness & Support - Employee Assistance Program, FSAs, and health programs
Added 3 mins ago
CONFERENCE SERVICES MANAGER
Compass Group, North America
Saint Louis, MO
As a Conference Services Manager, you will provide the primary support to create the appropriate environment for effective meetings and events. You will serve as the manager of the customer…
Added 3 mins ago
Business Analyst II - Operational Systems Testing
Centene Corporation
Jefferson City, MO
+ Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems
Added 3 mins ago
AI
Retail Sales Associate - Part Time
AutoZone, Inc.
Perryville, MO
- Part-time
+ AutoZoners Living Well Program for free mental health support
Added 3 mins ago
EDUCATION SERVICES SPECIALIST
Air Combat Command
Holloman AFB, NM
…Education opportunities, the Military Tuition Assistance (MilTA) program, career and force development programs, testing, and other education and training services and activities available…
Added 3 mins ago
LEAD TRAFFIC MANAGEMENT SPECIALIST
Defense Threat Reduction Agency
Kirtland AFB, NM
Added 3 mins ago
ACQUISITION PROGRAM MANAGEMENT SPECIALIST
Air Force Safety Center
Kirtland AFB, NM
…purpose of this position is to serve as a staff Acquisition Program Management Specialist, responsible for providing life cycle management for the development, acquisition, integration,…
Added 3 mins ago
Nurse (Quality Improvement Coordinator)
Indian Health Service
Gallup, NM
…Formulates and implements effective hospital self-assessment program and plans to comply with different accreditation requirements and is consistent with the priorities and objectives of…
Added 3 mins ago
T
Helpdesk Specialist Senior
TEKsystems
Albuquerque, NM
- $45 to $51 USD / hour
Our client is seeking an SME Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support…

H&R Block

Multi-Office Leader

PALM SPRINGS, CA, United States

Pay Range $72,384.00 - $75,000.00/Yr.

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Job details

Pay: Pay Range $72,384.00 - $75,000.00/Yr.
Apply by: Nov 6, 2027
Experience: 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes
Posting language: English
Posted: Nov 6, 2026

Original job description

About the Role

The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4–6 retail offices and is responsible for delivering a consistent, high-quality client experience across every location. In this role, you’ll ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results.

You’ll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every office. As a visible, hands-on leader, you’ll balance strategic oversight with in-office presence, using sound judgment to align priorities, strengthen execution, and support both client outcomes and business performance.

You’ll also own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, you’ll help build high-performing teams, drive consistent results, and ensure every office is prepared to deliver for clients.

Day to day, you’ll...

Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency
Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
Own revenue, growth, operational performance, and business outcomes across assigned offices
Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Required Qualifications

Bachelor’s degree in a related field or equivalent experience
3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes
Strong client-centric mindset with experience delivering consultative client experience
Strong leadership capability with proven ability to coach, develop, and hold teams accountable
Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management
Experience leading through change, including adoption of new processes and ways of working
Ability to exercise independent judgment and prioritize competing demands across multiple locations
Experience managing or partnering in operational areas such as facilities, staffing, or compliance
Strong communication and problem-solving skills, including handling client escalations and complex issues
Ability to interpret data, identify trends, and translate insights into action
Ability to climb ladders and lift, carry, and move boxes, supplies, equipment and other materials weighing up to 20 pounds in support of office readiness, setup, maintenance, and operational activities, with or without reasonable accommodation
Ability to travel frequently in-day, with minimal overnight travel, between assigned offices to maintain consistent in-person presence across multiple office locations
Ability to work a schedule that aligns with operational hours across assigned locations, including evenings, weekends, and Saturdays as needed to meet business demands

Preferred Qualifications

Experience with seasonal workforce planning, hiring, and readiness execution
Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics
Experience with office readiness, facilities, coordination, or operational infrastructure across multiple locations

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $72,384.00 - $75,000.00/Yr.

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