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H&M Group

Operations Sales Associate

New York, NY, United States

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Job details

Working hours: 10 - 20 hours a week
Posting language: English
Posted: Nov 11, 2026

Original job description

Job Description

As a Sales Associate, Operations at COS, you play a key role in ensuring our store is organised, well-stocked and ready to deliver an exceptional customer experience every day. Working primarily during early morning shifts, you will support the daily operational routines that keep the business running smoothly. From processing deliveries and replenishing the shop floor to maintaining stock accuracy and Back of House standards, you will help create a seamless journey for both customers and colleagues. Working closely with the wider store team, you will ensure products are available, presented to the highest standard and ready for our customers when the store opens.

Qualifications

As a Sales Associate, Operations, you will be responsible for supporting the store's daily operational processes and stock flow.

Your responsibilities will include:

· Receiving, unpacking and processing deliveries efficiently and accurately. · Executing daily replenishment activities to ensure product availability across all departments. · Maintaining organised and efficient Back of House areas in line with COS standards. · Supporting stockroom routines, inventory accuracy and loss prevention processes. · Preparing products for the shop floor and supporting merchandising standards. · Collaborating with the store team to ensure operational priorities are completed effectively. · Supporting customer needs when required while maintaining focus on operational excellence. Previous experience in retail operations, stock handling, replenishment or logistics is beneficial but not required. We are looking for someone with a strong work ethic, attention to detail and a willingness to learn. What you need to succeed · Available to work early morning shifts, including start times from 6.00 am. · Organised and detail-oriented, with the ability to manage multiple priorities. · Comfortable working in a fast-paced, physically active environment. · Focused on operational excellence and maintaining high standards. · Collaborative, inclusive and supportive of the wider team. · Proactive, dependable and able to work independently when completing daily routines. · Adaptable and solution-focused with a positive attitude. · Customer-minded and understands how strong operational execution contributes to the overall customer experience. Additional Information This is a Part -Time position offering 10 - 20 hours a week. Typical shifts may begin as early as 6.00am and require open availability on the weekends. Apply by sending in your CV as soon as possible. Due to data policies, we only accept applications through the career page.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this US based colleagues also receive:

25% Staff Discount
Medical, Vision and Dental Coverage
Employee Assistance Program
Vacation, Wellness, Holiday, and Parental Pay
Health, and Dependent Care FSA.
Plus, additional Voluntary Benefits.

Inclusion & Diversity COS is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection plays meticulous attention to sustainable craftsmanship, quality and a superior color palette that transcends time. The creative soul of the brand is visualized through original storytelling, seasonal runway shows and contemporary culture to create an experience beyond the expected. Learn more about COS here. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Sales
Customer experience
Loss prevention
Merchandising
Retail operations
Logistics
Attention to detail
Work independently
Adaptability

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Work requirements

Jobs in the United States