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Managing Director - AIE & Amazon Commerce Connections Lead
VML/WPP Enterprise Solutions
Chicago, IL · Kansas City, MO · NY · Rogers, AR
This role sits at the intersection of Amazon commerce, data, AI, technology and business transformation. The immediate mandate is to lead the business and solution vision for a significant…
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Director, Software Engineering (Digital Engagement)
Aqua Finance, Inc.
Remote, United States
Define and monitor portfolio-level measures for delivery, quality, reliability, team health, and business outcomes; use data, retrospectives, and stakeholder feedback to improve performance…
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Director, Software Engineering (Credit & Funding)
Aqua Finance, Inc.
Remote, United States
Define and monitor portfolio-level measures for delivery, quality, reliability, team health, and business outcomes; use data, retrospectives, and stakeholder feedback to improve performance…
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Director, Software Engineering (Account Servicing & Finance)
Aqua Finance, Inc.
Remote, United States
Define and monitor portfolio-level measures for delivery, quality, reliability, team health, and business outcomes; use data, retrospectives, and stakeholder feedback to improve performance…
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Production Lead
Plexus Corp.
Neenah, WI
…Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products, including advanced surgical…
Added 1 min ago
Lead Analyst - Credit Risk Management
Comcast (CC) of Willow Grove
PA
Leads analysis and design of existing and new credit strategies and business processes that could span multiple areas of the organization, including Customer Operations, Sales Operations,…
Added 1 min ago
Product Design Engineer II or III
Stoughton
Stoughton, WI
Collect cross-functional internal and external voice of customer to establish product specifications, performance requirements, and data used to determine the feasibility of proposals.
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Senior Oracle DBA
INSPYR Solutions
The Woodlands, TX
Partner with developers and data engineers to improve schema design, query patterns, and data access strategies.
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Operations Manager (Highways & Toll Roads)
CINTRA US SERVICES LLC
Austin, TX
Partner with concession leadership to provide strategic and technical guidance across project implementation, design and construction, and operations, including:
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Webber - Project Planner - Infrastructure Management
Webber Infrastructure Management, Inc.
Washington, DC
…project models to meet client needs, including traditional design bid build, design build, alternative delivery models and public private partnership (P3) solutions. Webber also has an…
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Senior Director- Global Development Scientist
AstraZeneca Pharmaceuticals LP Company
Boston International Place, MA
…strategies. As such, you will provide scientific input into design & implementation of clinical trial(s), their delivery, clinical data review and data cleaning, interpretation of results,…
Added 1 min ago
AP
Director, Commercial REMS Operations - Pharmaceutical
Alexion Pharmaceuticals Inc Company
Boston, MA · New Haven, CT
- $215,693 to $260,000 USD / year
Drive data-informed decision making through reporting, analytics, performance monitoring, and business insights.
Added 1 min ago
AP
Senior Automation Scientist/Engineer - Biologics Engineering
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $124,000 to $171,000 USD / year
…the future of biologics discovery science. You will lead the design, integration, and optimization of robotics, high-throughput systems, and associated data workflows across the BE…
Added 1 min ago
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Parent Support Supervisor
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Remote, United States
- $60,000 to $70,000 USD / year
We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family…
Added 1 min ago
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DevOps Engineer IV
Banner Health Corporate
Remote, United States
- $54.7 to $91.16 USD / hour
…provider portals, population health solutions, and enterprise data initiatives. You will work across a diverse ecosystem of cloud services, APIs, integrations, automation tools, data…
Added 1 min ago
Information Security Specialist - PCI DSS Compliance
The Toronto-Dominion Bank (Canada)
Mount Laurel, NJ
…for end-to-end accountability for the Payment Card Industry Data Security Standard, or PCI DSS, compliance program across the TD Insurance family. You will work with business, technology,…
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Senior Data Remediation Specialist (US)
TD Bank, N.A.
Remote, United States
Solicits, analyzes, and understands data requirements (i.e., using market research, requirements gathering, feature planning, user experience / design considerations, etc.) to enable…
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Senior Developer, Technology Delivery – AI Development
TD Securities (USA) LLC
NY
…Surveillance and Supervision area. Working with senior developers, data scientists, architects, and business partners, the role contributes to generative AI applications, intelligent…
Added 2 mins ago
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Senior Manager, Utilities
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Durham, NC
- $124,500 to $236,500 USD / year
…processes manufacturing processes by analyzing performance data, investigating deviations, and drafting corrective actions and supporting documentation for review and…
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Senior Medical Director, Neuroscience Clinical Development
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North Chicago, IL
- $182,000 to $346,000 USD / year
…teams to generate, deliver, and interpret high-quality clinical data supporting overall product scientific and business…
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Senior Manager, Electrical
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- $124,500 to $236,500 USD / year
…processes manufacturing processes by analyzing performance data, investigating deviations, and drafting corrective actions and supporting documentation for review and…
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Senior Presales Technical Architect - Compute : Cloud Solution Provider
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…help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to…
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Senior ASIC Verification Engineer
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Creative Strategist (Houston, TX / San Jose, CA)
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Sr. Product Developer - PEARL iZUMi
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The primary responsibilities of the Sr. Product Developer are to lead the development, engineering, and specification processes to create innovative, high-quality products. Reporting to the…

H&M Group

Digital Optimization Lead

New York, NY, United States

$165,760 USD / year

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Job details

Pay: $165,760 USD / year
Experience: Bachelor's degree and 5-8 years of experience in ecommerce, digital optimization, digital product management, customer experience, or a related field.
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

As a Digital Optimization Lead, you will drive measurable commercial growth by evaluating and improving the end-to-end customer journey across H&M US digital channels. Acting as a key partner between US Commercial teams and Global Product, UX, Analytics, and Development teams, you will identify opportunities to enhance the customer experience from discovery and consideration through purchase and retention, ensuring customer needs, business priorities, and digital investments are supported by data-driven insights and measurable outcomes. As a key stakeholder for digital development, you will represent the voice of the US customer, guide prioritization through customer insights, performance data, and strategic relevance. Success in this role requires the ability to build alignment, influence decision-making, and drive action across global and local stakeholders to ensure US customer and business needs are effectively represented within development roadmaps. This on-site role reports into our Digital Experience Manager and is based out of our Support Office in New York, New York. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Lead the evaluation and optimization of the end-to-end customer journey across H&M US digital channels, leveraging customer insights, behavioral data, and performance metrics to identify opportunities, uncover root causes, and drive measurable improvements in engagement, conversion, retention, and commercial performance.
Develop business cases, success metrics, and ROI frameworks that assess the value and impact of digital experience enhancements, guiding prioritization through customer insights, performance data, business impact, and strategic relevance.
Act as a key stakeholder for digital development, representing US customer and business needs within global product discussions, roadmap planning, and prioritization processes while influencing development roadmaps and the evolution of digital experiences across the US market.
Collaborate with Product, UX, Analytics, Development, Marketing, and Commercial teams to define requirements, influence solution design, and deliver customer-centric experiences that support business objectives and customer needs.
Create competitive benchmarks and monitor industry trends to identify emerging opportunities, anticipate evolving customer expectations, and balance short-term optimization initiatives with long-term development priorities.

Qualifications

Who You Are:

Bachelor's degree and 5-8 years of experience in ecommerce, digital optimization, digital product management, customer experience, or a related field.
Proven experience leading digital product development initiatives from concept through launch, including business case development, prioritization, requirements definition, implementation, and performance measurement.
Strong analytical mindset with experience leveraging customer insights, digital analytics, experimentation, and A/B testing to identify opportunities, uncover root causes, and drive measurable business impact across the customer journey.
Demonstrated success influencing cross-functional and global stakeholders to drive change, secure prioritization, and deliver customer-centric improvements within a regional and global matrix organization. Skilled at building alignment across Commercial, Product, UX, Analytics, and Development teams without direct authority.

Additional Information Why You’ll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Compensation: salary is $165,760 annually** *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. **H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. Job Status: Salaried Exempt

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