Service Dispatcher - HVAC

Service Dispatcher H&G Systems | Dallas-Fort Worth, TX Full-Time | Commercial HVAC & Plumbing Service In-Person Position Be the Hub of a High-Performing Service Team At H&G Systems, exceptional service starts long before a technician arrives on-site. It starts with the person coordinating schedules, prioritizing urgent calls, communicating with customers, and ensuring the right technician gets to the right job at the right time. We're seeking an experienced Service Dispatcher to support our growing commercial HVAC and plumbing service operations throughout the Dallas-Fort Worth metroplex. This is not an entry-level position. We're looking for a dispatch professional with a strong background in commercial service operations who understands the pace, complexity, and urgency of managing technicians across a busy service territory. If you're organized, decisive, customer-focused, and thrive in fast-paced environments where no two days look the same, we'd like to hear from you. Why Join H&G Systems? For more than 55 years, H&G Systems has provided commercial HVAC, plumbing, and mechanical services to some of the most demanding facilities in Texas. Our dispatch team plays a critical role in that success by helping technicians stay productive, customers stay informed, and service operations run efficiently. What You'll Find Here

• Stable, full-time employment with an established mechanical contractor
• Year-round commercial service work
• Collaborative team environment
• Opportunities for professional growth and advancement
• Fast-paced, engaging work where your decisions make a direct impact
• Supportive leadership and experienced field teams
• Exposure to hospitals, data centers, manufacturing facilities, office buildings, schools, and other commercial clients throughout North Texas

What You'll Do As a Service Dispatcher, you'll serve as the communication and coordination hub between customers, technicians, service managers, and office personnel.

Key Responsibilities

• Schedule and dispatch commercial HVAC, plumbing, and mechanical service technicians throughout the Dallas-Fort Worth area
• Prioritize service requests based on urgency, customer commitments, technician skill sets, location, and availability
• Coordinate emergency, priority, and after-hours service calls
• Monitor technician schedules and make real-time adjustments as priorities change throughout the day
• Communicate with customers regarding service requests, technician arrival times, work status, and scheduling updates
• Maintain accurate scheduling, work order, and customer information within dispatch and service management systems
• Work closely with Service Managers to balance workloads and maximize technician productivity
• Review open calls daily to ensure proper follow-up and completion
• Minimize unnecessary technician travel and downtime through strategic scheduling
• Maintain detailed notes and service documentation
• Support on-call and after-hours coordination as needed
• Deliver exceptional customer service and professional communication during every interaction

What We're Looking For Required Qualifications

• 5+ years of commercial service dispatch experience
• Experience dispatching commercial HVAC, plumbing, mechanical, electrical, refrigeration, or similar skilled trades service technicians
• Strong understanding of commercial service operations and field service scheduling
• Experience managing multiple technicians and high call volumes simultaneously
• Ability to prioritize competing demands and make sound decisions under pressure
• Excellent organizational and multitasking skills
• Strong customer service and communication abilities
• High attention to detail and accuracy
• Proficiency with dispatch, scheduling, CRM, or field service management software
• Strong computer skills, including Microsoft Office applications

Preferred Qualifications

• Experience supporting commercial HVAC or mechanical service operations
• Familiarity with service platforms such as ServiceTitan, ServiceTrade, SuccessWare, Aspire, Vista, Jobber, or similar software
• Knowledge of the Dallas-Fort Worth metroplex and surrounding service areas
• Experience coordinating technician on-call rotations
• Understanding of preventative maintenance and commercial service agreements

The Ideal Candidate Successful dispatchers at H&G Systems understand that this role is far more than answering phones and assigning appointments.

You know how to:

• Match technicians to the calls that best fit their expertise
• Balance customer expectations with field realities
• Think several moves ahead when scheduling service work
• Quickly adjust plans when emergency calls arise
• Keep technicians productive while minimizing windshield time
• Maintain calm, professional communication during high-pressure situations

Most importantly, you understand the importance of urgency, responsiveness, and relationship management in the commercial service industry. About H&G Systems Since 1968, H&G Systems has delivered commercial HVAC, plumbing, and mechanical services to businesses, healthcare facilities, manufacturing plants, educational institutions, data centers, and mission-critical facilities throughout Texas. Our reputation has been built on technical excellence, dependable service, and the people behind every customer interaction. We believe great service operations require great dispatchers, and we're looking for someone who takes pride in keeping everything running smoothly behind the scenes. Ready to Join a Team Where Your Experience Matters? If you've built your career in commercial service dispatch and are looking for an opportunity to work with experienced technicians, complex customers, and a company that values your contributions, we'd like to have a confidential conversation. Apply today and help keep H&G Systems delivering the exceptional service our customers depend on every day. H&G Systems is an Equal Opportunity Employer committed to creating a diverse, inclusive, and professional workplace for all employees.