This position supervises and directs Public Safety IT systems administration staff, overseeing daily operations, workload distribution, employee performance, training, and professional development. Establishes priorities, assigns responsibilities, monitors service delivery, and provides technical and operational leadership to ensure the team effectively supports the needs of public safety agencies. Provides technical and operational oversight of the administration, maintenance, performance, and availability of mission-critical public safety applications and supporting technologies, including Computer-Aided Dispatch (CAD), Records Management Systems (RMS), mobile applications, databases, system integrations, and related platforms. Ensures technical issues, system maintenance, upgrades, and operational requirements are effectively managed to support continuous public safety operations. Serves as a primary technical and operational liaison between Public Safety IT, public safety agencies, system users, departmental leadership, County IT teams, software vendors, and external service providers. Coordinates resolution of technical issues, communicates system impacts, evaluates operational needs, and ensures stakeholder concerns, vendor responsibilities, and service expectations are appropriately addressed. Coordinates technology initiatives, system enhancements, and operational improvements across public safety agencies, IT teams, and external vendors. Evaluates technology needs, establishes project priorities, reviews technical recommendations and vendor-proposed solutions, and supports strategic planning to improve system reliability, service delivery, operational efficiency, and alignment with County objectives.
Essential Duties:
- Assigns and reviews staff work, establishes schedules and operational priorities, conducts performance evaluations, addresses personnel concerns, and identifies employee training and development needs in accordance with County policies and procedures.
- Reviews technical service requests, system incidents, outstanding issues, and team workloads to ensure appropriate resource allocation, timely resolution, and effective communication with system users, departmental representatives, and other stakeholders.
- Provides technical guidance and escalation support to systems administration staff, assisting with complex application issues, system integrations, database concerns, vendor-related problems, and other technical challenges affecting public safety operations.
- Oversees the administration, configuration, maintenance, and operational support of mission-critical public safety applications and related technologies.
- Ensures systems administration staff effectively manage application functionality, user access, system configurations, troubleshooting, and routine maintenance activities to support departmental operations.
- Monitors and evaluates application performance, system availability, integration reliability, and recurring technical issues.
- Coordinates with systems administration staff, system users, vendors, and departmental stakeholders to identify operational risks, evaluate technical limitations, and implement improvements to system reliability and service delivery.
- Serves as a primary point of coordination with software vendors, technology providers, and external service organizations to investigate technical issues, evaluate proposed solutions, coordinate support activities, review vendor performance, verify completion of technical deliverables, and address concerns regarding vendor responsiveness or service quality.
- Works directly with public safety leadership, departmental stakeholders, system users, and County IT management to evaluate operational needs, address technology-related concerns, establish support priorities, and provide technical recommendations regarding application functionality, system enhancements, resource requirements, and vendor-proposed solutions.
- Coordinates testing, scheduling, implementation, and validation of public safety application upgrades, system changes, technology deployments, and related projects.
- Collaborates with technical staff, vendors, system users, and departmental leadership to evaluate operational impacts, communicate planned changes, and minimize service disruptions.
- Reviews and maintains technical documentation, operational procedures, system integration records, access and data-sharing arrangements, and security-related practices.
- Coordinates with technical staff, vendors, and departmental stakeholders to support consistent operations and applicable CJIS/GCIC and County cybersecurity requirements.
- Coordinates after-hours technical support, on-call coverage, critical incident escalation, and communication with public safety leadership, system users, technical teams, and vendors during significant system outages or service disruptions.
- Ensures appropriate resources are engaged, operational impacts are communicated, and restoration activities are effectively coordinated.
Public Speaking Duties
- Conducts staff meetings, operational briefings, and technical discussions to communicate departmental priorities, work assignments, procedural changes, performance expectations, and information affecting team operations.
- Presents technical findings, project updates, system recommendations, and operational concerns to public safety leadership, County IT management, departmental stakeholders, and system users. Explains application capabilities, technical limitations, operational impacts, proposed solutions, resource requirements, and implementation considerations to both technical and nontechnical audiences.
- Leads and participates in meetings with software vendors, technology service providers, public safety stakeholders, system users, and departmental leadership to discuss operational requirements, technical issues, system enhancements, service expectations, project status, vendor performance, and resolution of outstanding concerns.
Additional Requirements
- This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background is required which may include motor vehicle & criminal histories, credit check, and fingerprinting.
- This job may require on-call rotation and emergency after hours, weekends, and/or holidays.
Minimum
- Bachelor's Degree in a related field; and
- Seven years of progressively responsible programming and systems experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
- Valid Driver's License in State of residency.
Preferred
- Bachelor's degree in computer science, Management information systems, data science, or other technically comparable degree paths
- Experience in SQL, PowerShell, Python, PowerBI, ArcGIS, CentralSquare Enterprise CAD and RMS
Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more
Careers with impact
Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.
World-class community
More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer!
- Atlanta’s Healthiest Employer by Atlanta Business Chronicle
- Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
- Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.