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Added 45 mins ago
Lead ML/AI Engineer
TailorCare
United States
…platform that turns model output into action. You will set the engineering standards for our decisioning, streaming, and ML release systems, stay hands-on in the highest-risk components,…
Added 7 hours ago
Field Technician Associate
University of Michigan
Ann Arbor, MI
As a Field Technician Associate, you will report to the Outside Plant Director and work under general supervision of more senior OSP staff to plan and conduct OSP assignments. In this role…
Added 8 hours ago
MS
Business Development Engineer (BDE), USSOCOM
Motorola Solutions, Inc.
Denver, CO
- $40,123 USD / year
Reporting to the Director of Applications Engineering, you will work alongside Engineering and Business Development teams to support USSOCOM acquisition stakeholders and Component Commands.…
Added 9 hours ago
MS
Business Development Engineer (BDE), US Marine Corps
Motorola Solutions, Inc.
Denver, CO
- $40,123 USD / year
Reporting to the Director of Applications Engineering, you will work alongside Engineering and Business Development teams to support United States Marine Corps acquisition stakeholders. In…
Added 9 hours ago
MS
Business Development Engineer (BDE), US Air Force
Motorola Solutions, Inc.
Denver, CO
- $40,123 USD / year
Reporting to the Director of Applications Engineering, you will work alongside Engineering and Business Development teams to support US Air Force acquisition stakeholders. In this position,…
Added 1 day ago
M
Director, DevCon Platform Engineering
Marriott
Bethesda, MD
- $119,000 to $202,000 USD / year
The Director, DevCon Platform Engineering leads the Internal Developer Platform (IDP) team and drives product strategy, execution, and adoption. The DevCon product serves as the…
Added 1 day ago
HT
Sr Channel Sales Rep
Honeywell Technologies
Northford, CT
- $116,000 to $145,000 USD / year
You will report to the Sales Director . This is a remote field-sales role based in Northford, Connecticut; with up to 50% travel.
Added 1 day ago
MS
Senior Business Development Engineer (BDE), US Army
Motorola Solutions, Inc.
Denver, CO
- $40,123 USD / year
on the Applications Engineering team. The successful individual in this role will work closely with the Engineering and Business Development teams to provide US Army acquisition…
Added 1 day ago
DE
Staff Content Security Engineer
Disney Entertainment
Glendale, CA
- $141,900 to $170,000 USD / year
This role, Staff Content Security Engineer, reports into Director, Content Security Engineering and is a Monday to Thursday in the office in-person role based in Glendale, CA. Fridays are…
Added 1 day ago
N
Principal Product Manager – Modern Storage Platform
Nutanix
San Jose, CA
- $195,000 to $391,000 USD / year
You will report to the Director of Product Management, who is committed to empowering team members and facilitating their professional growth. The work setup for this role is hybrid, with a…
Added 1 day ago
Sr. Principal Embedded Payload Electronics Engineer
Northrop Grumman
San Diego, CA · Palmdale, CA
Troubleshoot hardware/software integration issues across RF front end, digital baseband, modem stacks, and network interfaces
Added 1 day ago
Director Of Sales - Amazon (3P)
RealTruck
Remote, United States
The Director of Sales will lead RealTruck’s third-party (3P) Amazon marketplace business, owning the Seller Central strategy and performance of the account. This includes managing a team to…
Added 1 day ago
Tier I Service Technician
City of New York
Corona, NY
…support to all DEP end users. Under the direction of the Unit’s Director the selected candidate will serve as the first point of contact to provide technical troubleshooting and resolution…
Added 1 day ago
Appian Software Developer
City of New York
New York, NY
…supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment…
Added 1 day ago
Director, AI Engineer (Remote Eligible)
Capital One
Dover, DE
You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enables you to see and exploit optimization…
Added 1 day ago
Field Sales Manager
Arrow Electronics
Lincoln, NE
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 1 day ago
Field Sales Manager
Arrow Electronics
Brookings, SD
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 1 day ago
Field Sales Manager
Arrow Electronics
Tempe, AZ
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 1 day ago
Director, Technical Program Management (Remote-Eligible)
Capital One
Jackson, MS
MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering)
Added 1 day ago
Field Sales Manager
Arrow Electronics
Marlborough, MA
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 1 day ago
Field Sales Manager
Arrow Electronics
Providence, RI
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 1 day ago
UG
Principal AI/ML Engineer Remote Nationwide or Office-Based in MN/DC/NJ
UnitedHealth Group
Eden Prairie, MN
- $164,600 to $282,200 USD / year
As the Principal AI/ML Engineer for GTS, you will serve as a director-level, hands-on technical leader who researches, designs, builds, and ships enterprise AI solutions for healthcare…
Added 1 day ago
Field Sales Manager
Arrow Electronics
Frankfort, KY
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 1 day ago
HT
Sr. Director Strategic Account, Semiconductor
Honeywell Technologies
Frankfort, KY
- $238,000 to $297,000 USD / year
As a Sr. Director Strategic Account, Semiconductor here at Honeywell, you will drive executive engagement and enterprise growth with key semiconductor customers across North America. This…
Added 1 day ago
Project Delivery Director - Fare Payment Modernization
Masabi
Remote, United States
// Masabi is seeking an experienced Project Delivery Director to lead the end-to-end implementation and delivery of a major, multi-year transit technology modernization program in North…

Closed listing

Gusto, Inc.

Strategic Program Manager

Atlanta, GA, United States
Denver, CO, United States
NY, United States
San Francisco, CA, United States
Scottsdale, AZ, United States

Our cash compensation amount for this role is $150,640 to $185,789 in Denver & most major metro locations and $177,020 to $218,325 for San Francisco & New York.

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Our cash compensation amount for this role is $150,640 to $185,789 in Denver & most major metro locations and $177,020 to $218,325 for San Francisco & New York.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role:

As a Strategic Program Manager at Gusto, you will play a pivotal role in shaping the future of our customer experience within an increasingly AI-enabled environment. This is a unique opportunity for a seasoned program manager to drive significant strategic initiatives at Gusto.

You will partner closely with executive leadership across Customer Experience, Product, Engineering, Data, Design, and Operational Teams. You will navigate complex challenges, execute large-scale cross-functional programs, and bring Gusto's strategic vision to life. You will set the standard for how Gusto prepares the business for critical technical and operational change, ensuring our service model evolves seamlessly with new product and feature launches. Your work will demand a deep customer obsession, strategic foresight, meticulous attention to detail, and a highly creative approach to problem-solving.

About the Team:

The Program Management Office (PMO) is at the heart of planning and executing Gusto's highest priorities impacting the customer. Directly supporting multiple teams, we drive impact through crystal clear priorities, robust roadmaps, and organizational rigor. We are committed to building operational excellence and continuously improving how we deliver outstanding service experiences.

Here’s what you’ll do day-to-day:

Strategic Program Management & Execution:

Lead and drive high-priority, cross-functional programs for Gusto, taking full ownership for their success or failure.
Develop and manage comprehensive program and project plans, charters, and roadmaps for initiatives that interface with Product, Engineering, and Customer Experience.
Expertly identify frameworks and design principles for programs that will generate success, and propose new, creative, and effective solutions.
Collaborate with Engineering, Product & Design, and Business Technology teams to solve impactful problems across multiple initiatives, with an understanding of AI-driven solutions.
Distill complex technical concepts into clear, actionable updates for stakeholders at all levels.

Operational Readiness & Influence:

Exhibit a systems-thinking approach to any program or decision, demonstrating a deep understanding of the interdependent relationships between teams, organizations, product/service offerings, and operational needs.
Create and implement robust AI-enabled readiness plans to prepare the business for weekly and monthly launches, ensuring smooth change management.
Shape effective reporting mechanisms and cadences for large audiences, both vertically and horizontally, providing data-driven insights and recommendations to enhance CX strategy.
Consistently demonstrate influence with executive-level stakeholders through collaboration and presentations, serving as a trusted thought partner for leaders across the organization.
Contribute to continuous improvement of team operating models, tooling (e.g., Asana, JIRA, Confluence), and reporting mechanisms

Here’s what we're looking for:

8+ years of experience in program management, operations, and/or project management roles, with a proven track record of executing large-scale, complex projects spanning multiple stakeholders and organizations.
Aptitude for understanding technical workstreams, engineering requirements, and how products/features map to operational needs for launch and change management; experience with AI-driven programs is required.
Strong understanding of service design principles and methodologies.
Stakeholder and project management mastery, with a proven ability to drive clarity, recommendations, and alignment amidst competing interests and complexities.
Insightful quantitative analysis skills, paired with strong critical thinking and sound business judgment.
Deep empathy and obsession for our small business customers.
Strong desire for continuous process improvement and a passion for driving efficiency, with demonstrated examples of leveraging AI.
Executive presence and exceptional ability to influence cross-functional, senior leaders and drive change.
Comfortable analyzing, questioning, and leveraging data to inform decisions.
Strong verbal and written communication skills, as well as data visualization and presentation skills.
Proficiency in program management software like Asana, Notion, Airtable, and JIRA.
Experience with Excel/Google Sheets and Gsuite is strongly encouraged

Our cash compensation amount for this role is $150,640 to $185,789 in Denver & most major metro locations and $177,020 to $218,325 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once - your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) - which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you neither. Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Reliable, consistent presence: We expect regular and predictable attendance, whether you're working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

About employer

More about this job

Skills

Customer experience
Attention to detail
Problem solving
Program management
Microsoft Office
Design principles
Systems thinking
Change management
Reporting
Collaboration
Presentation skills
Process improvement
Asana
Atlassian JIRA
Atlassian Confluence
Project management
Critical thinking
Communication skills
Data visualization
Notion
Airtable
Microsoft Excel
Google Sheets
Google Workspace

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