[[extTitle]] in [[location]]
Unique Skills:
[[cusuniqSkills]]
Education and Experience Requirements
Bachelor's Degree in aviation maintenance, engineering technology, or related curriculum required or equivalent combination of education and exp. 7 years aircraft related maintenance and operations experience is required.. An A&P license, EASA B1/B2 or FlightSafety Master Technician and four (4) additional years of related aircraft experience may offset the degree.
Position Purpose:
Primary point of contact for internal and external customers and represent Gulfstreams Product Support network for both technical and non-technical situations. Under minimal direction, provide advice and guidance to the company and the customer on installation, service, repair, replacement, modification and maintenance of Gulfstream aircraft systems and support equipment. Builds & maintains customer relationships with regards to troubleshooting and solving the entire spectrum of aircraft systems, support equipment, and operational problems pertaining to our in-service product. Conceive, develop, test, evaluate, and implement new ways to improve the technical support effort.
Job Description
Principle Duties and Responsibilities:
Essential Functions:
- Provide leadership to group in the absence of group leader.
- Mentors subordinates within the group.
- Provide problem resolution support by organizing/managing logistics, resources, and vendors to repair AOG aircraft regardless of location.
- Responds to in-flight emergency calls from operators by coordinating resources (Flight Ops, Engineering, etc.) and providing technical data and guidance during the event.
- Interprets general operational/maintenance requirements, provides technical consultation to customers, Service Center, Product Support, Field Service Representatives (FSR), Customer Operational Readiness Reps (COR), Engineering, other internal departments, and FlightSafety to affect suitable resolutions to various operational conditions.
- Conducts in-depth system review to develop troubleshooting plans specific operator/aircraft needs. Directs and guides customers, Service Center, FSR, and EIS Reps on plan implementation and follow-through to Return To Service (RTS).
- Directs the exchange of technical data necessary to provide temporary or permanent repair drawings for damaged service aircraft in the field.
- Review, investigate, and respond, as required, to correspondence received from Gulfstream operators and other agencies. Directing this action includes, but is not limited to, coordinating the transfer of aircraft components for analysis, providing technical support for that analysis, and providing a course of action based on the results of the analysis to effect a continued improvement of the Gulfstream fleet of in-service aircraft.
- Devise alternative approaches to solve complex aircraft system and support equipment operational conditions and originate new approaches in one or more areas of field engineering as required.
- Determine priorities for handling situations submitted to Technical Ops for action, depending on safety of flight, urgency of the situation and company policy.
- Initiate and prepare customer bulletins and other formal documentation/communication.
- Use Lean methodology to identify & implement improvements to internal processes that will improve group efficiency and increase effectiveness.
- Re-enforce customer satisfaction, identify areas of customer frustration, and resolve issues and be an advocate for the customer.
Perform other duties as assigned.
Other Requirements:
- Understanding of computer applications including the use of standard computer word processing programs.
- Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system.
- Airframe and Powerplant license is preferred.
This job requires one to be able to read, write, speak, and understand the English language.
Additional Information
Requisition Number: [[id]]
Posting Type: [[wherePosted]]
Department: [[departmentList]]
Category: [[customString3]]
Percentage of Travel: [[custravRequired]]
Shift: [[cusShift]]
Employment Type: [[filter2]]
Salary Grade:[[customString1]]
Number of Openings: [[numberOpenings]]
Posting End Date: [[custPostEndDate]]
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft