Customer Material Specialist

[[extTitle]] in [[location]]

Unique Skills:

[[cusuniqSkills]]

Education and Experience Requirements

Associate's Degree or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 4 years aircraft related experience, preferably in aircraft completions, corporate aviation, customer service environment or materials management. Bachelor's Degree may offset 4 years experience requirement.

Position Purpose:

The Customer Material Specialist is responsible for ensuring the loose equipment, customer property, technical publication manuals, ground/flight support equipment and amenities are complete and in order for the delivery to the customer. Assist the Customer Completion & Delivery team with the aircraft delivery process to ensure a positive, professional and pleasurable customer experience.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

• Analyze approved Completion Package to understand loose equipment and other customer deliverable requirements.
• Order, track and maintain an account of customer property, amenities, spare parts and material, and loose equipment to reduce/eliminate replacement costs.
• Responsible to maintain organization and security of customer loose equipment storage area.
• Act as the Liaison between Customer Completions & Delivery team and Technical Publications organization to ensure accurate content and on-time delivery of the Cabin Operating Manuals, Cabin Familiarization Video, Completion Center Maintenance Handbooks and other deliverable items.
• Inspect and fit-check Crystal, China and Flatware (CCF) for each aircraft and ensure CCF are stored and loaded into the aircraft in a sanitary manner.
• Prepare and load all loose equipment items into aircraft as directed by customer prior to departure.
• Ship Loose Equipment (to include Customs declarations) to the customer in a timely manner post-delivery.
• Ensure spare material/carpet includes proper burn certification documentation prior to shipping to customer.
• Internal collaboration with Procurement, Materials and Stockroom associates to facilitate ordering loose equipment, amenities and spare parts.
• Interface with other functional areas to support and formulate resolutions for issues relating to shortages, customer property and Work Change Request (WCR) requirements.
• Maintain daily contact with Customer Completion & Delivery team, internal departments, customers and suppliers, when necessary, to exchange information, coordinate activities, and resolve problems encountered in daily operations.

Additional Functions:

• Manage Customer Furnished Equipment (CFE) shipped to Gulfstream in support of delivery. .

Perform other duties as assigned.

Other Requirements:

• An overall familiarity with basic aircraft terminology preferred. but not mandatory.
• Knowledge of aircraft completions preferred. but not mandatory.
• Ability to operate personal computers; experience with Microsoft products to include Word, Excel and Power Point.
• Corridor experience preferred. but not mandatory.
• Experience in reading and interpreting Interior Design Drawings preferred. but not mandatory.
• Willing to support customer needs and issues during and after normal working hours. Willing and able to travel as required.
• Excellent verbal and written communications skills required.
• Excellent interpersonal skills to include projecting a positive and professional demeanor.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: [[id]]

Category: [[customString3]]

Percentage of Travel: [[custravRequired]]

Shift: [[cusShift]]

Employment Type: [[filter2]]

Posting End Date: [[custextPostEndDate]]

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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