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Added 46 mins ago
UO
CAD/GIS/Space Optimizing Technician
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
Search and retrieve documents from the archives for customers.
Added 46 mins ago
UO
Divisional Affairs Manager
University of Colorado Denver
Boulder, CO
- $65,000 to $80,000 USD / year
…divisional operations, including administrative, financial, and program management. This position plans and implements multi-month and academic year-long strategic projects, in consultation…
Added 4 hours ago
UO
Faculty Coordinator
University of Colorado Denver
Boulder, CO
- $58,000 to $61,880 USD / year
Program and Project Coordination - Provide administrative support for assigned programs, initiatives, and special projects. Coordinate meetings, communications, materials, and related…
Added 5 hours ago
UO
Open Rank- Assistant, Associate, Professor
University of Colorado Denver
Aurora, CO
- $145,000 to $147,464 USD / year
…our presence in artificial intelligence (AI). This is an open search and we anticipate more than one hire. Successful applicants will have expertise in AI and machine learning and will lead…
Added 16 hours ago
Warrior Support Coordinator
Wounded Warrior Project, Inc
Jacksonville, FL
The Wounded Warrior Project (WWP) Warrior Support Coordinator - Resource Center provides internal and external information, referral services, and outreach to wounded warriors and their…
Added 16 hours ago
Supervisor - Substation Operations
NY STATE ELECTRIC & GAS CORP
United States Of America, NY
Acts as division/district switching coordinator.
Added 16 hours ago
HN
Clinical Services Coordinator - Women's Residential Treatment
Hampton-Newport News Community Services Board
Hampton, VA
- Up to $79,036 USD / year
Hampton-Newport News Community Services Board (H-NNCSB) is seeking a compassionate and dedicated Licensed Therapist (LCSW or LPC) to join our Southeastern Family Project (SEFP) team!
Added 17 hours ago
Manager, IT User Services
Gulf Copper LLC
Galveston, TX
Participate directly in implementation work rather than functioning solely as a project coordinator.
Added 17 hours ago
Research Administration Coordinator - Grants Hub
Iowa State University
Remote, United States
The Research Administration Coordinator will administer the various software platforms and processes that enable our research development services and recommend ways to improve them. They…
Added 17 hours ago
CO
Civil Engineer II / III - Infrastructure - Public Works
City of Greeley
Greeley, CO
- $97,918 to $131,314 USD / year
The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and…
Added 17 hours ago
CO
Civil Engineer III - Transportation Engineer - Public Works
City of Greeley
Greeley, CO
- $97,918 to $141,982 USD / year
The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and…
Added 17 hours ago
Director of Board Initiatives, Cleveland Board of Education
United States
CMSD has partnered with JoHo Talent Network on this search. Interested candidates should submit a resume and a cover letter describing their interest in the role and relevant experience…
Added 18 hours ago
Marketing Strategist
Acadia Healthcare
Franklin, TN
…requires the application of facility-level marketing tasks and project insights to the broader service line, resulting in scaled solutions and greater value. Marketing projects and tasks…
Added 1 day ago
EC
Associate Production Supervisor
Eaton Corporation
Sumter, SC
- $71,000 to $105,000 USD / year
The expected annual salary range for this role is $71000 - $105000 a year. This position is also eligible for a variable incentive program.
Added 1 day ago
Communications & Public Involvement Coordinator
WSP USA
Baltimore, MD
WSP is currently initiating a search for a Public Involvement Coordinator for our Washington, DC office. Be involved in projects with our Practice and be a part of a growing organization…
Added 1 day ago
Internship Coordinator
University of South Carolina
SC
This position would include the traditional management duties of an Internship Coordinator, such as recruiting organizations for internships, assisting students in preparing for internships…
Added 1 day ago
Director of Financial Aid
University of South Carolina
SC
…available to them. The Director manages the College Work Study program for the University. Some travel and evening and weekend presentations/workshops will be…
Added 1 day ago
IT Risk Senior Manager
McLean, VA
Served as a trusted advisor and coordinator for Board and regulatory reporting activities, ensuring the quality, consistency, and completeness of risk information presented to senior…
Added 1 day ago
DO
Senior Construction Engineer/Construction Support
Department of Transportation
CA
- $11,437 to $14,315 USD / month
…contracts, provides local construction support, and acts as a coordinator for Storm Damage, partnering, IT/ITAP, equipment, record review, and District 2 functional units. The Construction…
Added 1 day ago
DO
Senior Transportation Electrical Engineer/Construction Support
Department of Transportation
CA
- $11,437 to $14,315 USD / month
…contracts, provides local construction support, and acts as a coordinator for Storm Damage, partnering, IT/ITAP, equipment, record review, and District 2 functional units. The Construction…
Added 1 day ago
Junior Project Manager
University of Arkansas, Fayetteville
Fayetteville, AR
The Junior Project Manager is responsible for planning, coordinating, executing, and monitoring assigned projects and activities within a major industry-sponsored program at the Arkansas…
Added 1 day ago
Research Associate II
University of Arkansas for Medical Sciences
Remote, United States
…social science research, early childhood development, including project management, policy work, or program administration experience…
Added 1 day ago
Carpenter
University of Arkansas for Medical Sciences
Remote, United States
…MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and…
Added 1 day ago
Advanced Assistant/Associate Professor, Applied Inquiry and Strategic Organizational Improvement
Texas A&M University - Corpus Christi
Corpus Christi, TX
The successful candidate may also serve as program coordinator of the Ed.D. in Educational Leadership, providing leadership for curriculum and scheduling, student progression, dissertation…
Added 1 day ago
Senior eDiscovery Project Coordinator
CACI, INC.-FEDERAL
Washington, DC
Job Title: Senior eDiscovery Project Coordinator

Gulf Copper LLC

Manager, IT User Services

Galveston, TX, United States

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Job details

Apply by: Feb 4, 2027
Experience: 7+ years of progressive experience in IT infrastructure, end-user computing, systems administration, or IT support, including experience leading technical teams.
Posting language: English
Posted: Nov 6, 2026

Original job description

MANAGER, IT USER SERVICES

Company Overview:

Gulf Copper LLC, a subsidiary of Davie Defense, is a leading Marine Repair and New Construction company based in Galveston, Texas with more than 75 years of shop repair and fabrication experience on the Gulf Coast. Gulf Copper's primary business is the repair and refurbishment of marine vessles, ship construction, and fabrication for transportation, government, and oil and gas markets.

Benefits:

401 (k)
Group Health & Dental Plan
Short-&-Long-Term Disability Insurance
Life & Voluntary Life Insurance
Holiday & Vacation Pay
Employee Assistance Program

Position Summary:

The Manager, IT User Services is a hands-on technology leader responsible for delivering reliable, secure, and responsive end-user IT services across the organization. This role leads a small internal support team and external Managed Service Providers (MSPs) while remaining actively involved in technical implementation, troubleshooting, administration, and continuous improvement. The ideal candidate combines strong people leadership with deep technical expertise across Microsoft 365, endpoint management, identity, collaboration, and cloud-based workplace technologies. This is a “roll-up-your-sleeves” leadership role suited for a fast-paced environment where priorities change quickly and the expectation is to solve problems, implement solutions, and continuously improve the user experience.

Essential Duties and Responsibilities:

This position is responsible for the following: Other duties may be assigned.

User Services & Support:

Lead day-to-day IT support and end-user services for hundreds of users across office, remote, and operational environments.
Manage and mentor a small internal IT support team while coordinating effectively with MSPs, vendors, and technology partners.
Establish a responsive, customer-focused support culture with clear ownership of incidents, requests, and escalations.
Remain hands-on with complex troubleshooting and escalations when needed.
Monitor recurring support issues and implement permanent solutions rather than relying on repeated break/fix support.
Maintain effective onboarding, offboarding, device provisioning, access, and user lifecycle processes.

Microsoft 365 & Identity:

Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and related collaboration services.
Manage identity and access using Microsoft Entra ID (Azure Active Directory) and traditional Active Directory environments.
Support user provisioning, authentication, group membership, permissions, licensing, and access-related troubleshooting.
Work closely with cybersecurity personnel to implement identity, endpoint, and access-control requirements.

Endpoint & Mobile Device Management:

Manage Windows endpoints using Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint lifecycle management.
Manage corporate and BYOD mobile-device environments using Intune MDM and Mobile Application Management/App Protection Policies.
Maintain standardized endpoint configurations and ensure user devices remain secure, supportable, and current.
Proactively manage operating-system and application patching, endpoint health, software currency, and device compliance.
Improve endpoint automation and reduce manual administration wherever practical.

IT Service Management:

Apply practical ITIL/IT Service Management (ITSM) principles for incident, request, problem, change, asset, and knowledge management.
Maintain meaningful service metrics, identify recurring problems, and drive measurable improvements in service quality.
Develop and maintain support procedures, technical documentation, knowledge articles, and standard operating procedures.
Ensure effective escalation and accountability between internal IT staff, MSPs, application owners, and vendors.

Implementation & Continuous Improvement:

Lead and execute fast-paced technology deployments and user-facing IT initiatives.
Translate business needs into practical technology solutions and drive implementation through completion.
Identify opportunities to simplify processes, automate repetitive tasks, improve reliability, and enhance the employee technology experience.
Support technology integrations, migrations, organizational changes, and new-site or business expansion activities.
Participate directly in implementation work rather than functioning solely as a project coordinator.

Required Education & Experience:

Required Qualifications:

7+ years of progressive experience in IT infrastructure, end-user computing, systems administration, or IT support, including experience leading technical teams.
Strong hands-on expertise with:
Microsoft 365
Exchange Online
Microsoft Teams
Microsoft Entra ID / Azure Active Directory
Active Directory
Microsoft Intune
Windows endpoint management
Mobile Device Management and BYOD
Cloud-based enterprise applications
Strong understanding of endpoint security, patching, device compliance, software deployment, and identity/access management.
Working knowledge of ITIL and practical IT Service Management principles.
Demonstrated ability to manage MSPs and technology vendors while maintaining internal ownership and accountability.
Experience supporting a large user population with a relatively lean IT team.
Strong technical troubleshooting skills with the ability to personally handle complex escalations.
Strong communication, organization, and service-oriented IT skills.
Ability to operate effectively in a fast-paced environment with multiple simultaneous priorities.

Preferred Qualifications:

Experience with Microsoft Defender, Windows Autopilot, PowerShell, and automation.
Experience supporting Apple iOS/iPadOS and modern BYOD environments.
Experience implementing or improving ITSM platforms and service-management processes.
Familiarity with cybersecurity frameworks, endpoint security controls, and regulated or compliance-driven environments.
Microsoft, ITIL, or comparable technical certifications are beneficial but not required.
Experience with JIRA, Zendesk or ServiceNow.
Experience with ERP systems, Manufacturing sector.

Working Conditions:

Work is performed in office, remote-support, and operational environments as business needs require.
Must be able to sit or stand for extended periods and regularly use a computer and standard office equipment.
May require after-hours availability for escalations, deployments, maintenance, or service-restoration activities.
May require travel to company facilities or business locations.
Must follow site-specific safety requirements and wear required personal protective equipment when entering operational areas.

Necessary Equipment Operation:

Computer, laptop, mobile phone, and standard office equipment.
Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID, Active Directory, and Microsoft Intune.
Endpoint-management, mobile-device-management, IT service-management, remote-support, collaboration, documentation, reporting, and automation tools.
Standard personal protective equipment when entering designated operational areas.

Special Skills:

Leadership style: Hands-on, accountable, service-oriented
Environment: Fast-paced, lean team, high implementation activity
Primary focus: End-user services, Microsoft 365, identity, endpoint/mobile management, ITSM
Operating model: Small internal team augmented by MSPs and specialized vendors
Success mindset: Own the problem, resolve it, improve the process, and prevent it from recurring.

*An equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Know Your Rights. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email: hrcorp@gulfcopper.com. If you have a disability and you believe you need a reasonable accomodation in order to search for a job opening or to submit an online application, please e-mail: hrcorp@gulfcopper.com

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More about this job

Skills

Troubleshooting
Process improvement
Leadership
Microsoft 365
Collaboration
Onboarding
Microsoft Exchange
Microsoft Teams
Microsoft SharePoint
Microsoft Azure
Microsoft Active Directory
Cybersecurity
Mobile device management
Regulatory compliance
IT service management
ITIL
Documentation
System administration
Microsoft Windows
Communication skills
Microsoft PowerShell
Apple iOS
Atlassian JIRA
Zendesk
ServiceNow
ERP
Use a computer
Office equipment
Personal protective equipment
Reporting

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