Find work in the United States.

6,334,234 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added just now
Store Leader (Manager) Trainee
7-Eleven
Pittsburgh, PA
Ability to manage cash handling, fuel transactions, and promotion of our rewards loyalty program.
Added just now
Merrill Advisor Development Program - Financial Advisor: Western Pennsylvania Market
Bank of America
Pittsburgh, PA · Upper Saint Clair, PA
Added just now
Sr Sales Training Manager - East Coast Remote
ThermoFisher Scientific
Allentown, PA · Pittsburgh, PA
The Sr Manager, Sales Training will be a part of the Pharma Services Group Sales Training team in the Commercial Operations Group. This individual will share responsibilities for the…
Added just now
BH
Child Care Center Director
Bright Horizons Family Solutions
Pittsburgh, PA
- $73,000 to $82,000 USD / year
Added just now
Privacy Program Specialist, Principal - Stellarus
BSC
Oakland, CA · WA · OH · DC · CA · Long Beach, CA · AZ · CO · CT · FL · GA · MD · MN · NV · OR · El Dorado Hills, CA · San Diego, CA · Woodland Hills, CA · AL · IL · VA · WI · TX · NY
Added just now
Assistant Community Manager
The Community Builder s Inc
Pittsburgh, PA
Added just now
VP Cash Processing/Funds Transfer Manager - Lake Mary or Pittsburg
Yoh Services
Pittsburgh, PA
VP, Cash Processing/Funds Transfer Manager We are seeking an experienced Trade Finance Operations Manager to lead high-performing teams supporting global trade finance operations. This role…
Added just now
Loan Coordinator
Farm Credit East
Batavia, NY · Phelps, NY · Homer, NY
…dental, HSA, paid annual holiday and sick leave, FSA, life insurance, and a bonus incentive program. Farm Credit East provides all team members with the training and resources needed to be…
Added just now
Practice Manager, Community Health Centter
Baystate Medical Center
Springfield, MA
…largest multispecialty group - is seeking an experienced Practice Manager to join our dynamic Community Health Center in Springfield.…
Added just now
Assistant Director of Health Services
Integrated Real Estate Group
Pearland, TX
Integrated Senior Lifestyles (On-Site Manager)
Added just now
IR
Signature Lifestyle Attendant
Integrated Real Estate Group
Frisco, TX
- $16 USD / hour
…Independent Living residents participating in the Signature Lifestyle Program under the supervision of the Program Manager. He/she assists with daily activities, provides reminders,…
Added just now
Environmental Services Technician I - Per Diem - Second Shift
Southern NH Medical Center
Nashua, NH
…throughout medical center. Reports to the Environmental Services Manager. Performs environmental service duties as assigned and in accordance with standard procedures of the Environmental…
Added just now
Environmental Services Technician I - 40 Hrs - Second Shift
Southern NH Medical Center
Nashua, NH
…throughout medical center. Reports to the Environmental Services Manager. Performs environmental service duties as assigned and in accordance with standard procedures of the Environmental…
Added just now
T
Seo Manager
TEKsystems
Philadelphia, PA
- $60 to $70 USD / hour
…to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision…
Added just now
Senior Workforce Experience Consulting Manager - Learning and Development - Temp
EPAM Systems
Philadelphia, PA · Conshohocken, PA · Newtown, PA
Lead complex workforce enablement engagements as a strategic consulting partner to senior client executives. As Senior Manager, you'll shape enterprise-wide learning and adoption…
Added just now
UO
Substance Abuse Navigator
University of Pennsylvania
Philadelphia, PA
- $19.57 to $26.44 USD / hour
The team includes infectious disease and family medicine clinicians, program manager, data manager, and other SUNs. The ideal candidate will have experience and skills to rapidly establish…
Added just now
UO
Partnerships Manager, Academy at Penn
University of Pennsylvania
Philadelphia, PA
- $55,962 to $65,000 USD / year
The Academy at Penn is a college and career readiness program for students from Horace Furness High School and High School of the Future, both comprehensive high schools in the School…
Added just now
UO
Clinical Research Coordinator B/C
University of Pennsylvania
Philadelphia, PA
- $53,418 to $63,200 USD / year
…and equity of acute care for serious illness. The research program of Dr. George Anesi, PAIR Center Core Faculty and Study Principal Investigator, focuses specifically on healthcare…
Added just now
Merrill Advisor Development Program - Financial Advisor: Philadelphia Market
Bank of America
Wayne, PA · Bala Cynwyd, PA · Exton, PA · Philadelphia, PA
Added just now
Senior Manager, Go-to-Market Marketing - Cybersecurity
EPAM Systems
Newtown, PA · Philadelphia, PA · Conshohocken, PA
As the Senior Manager, Go-to-Market Marketing – Cybersecurity , you will serve as the strategic partner to business and sales leadership, translating market dynamics, client priorities and…
Added just now
National School Lunch Program Coordinator
Community Academy of Philadelphia
PHILADELPHIA, PA
Job description: OVERVIEW OF POSITION:The NSLP Program Coordinator plays a critical role in managing and overseeing the National School Lunch Program (NSLP) at Community Academy of…
Added just now
Security Officer - Banks
Allied Universal
Philadelphia, PA
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added just now
Senior Manager, Internal and External Reporting
Eliassen Group
Harrisburg, PA
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added just now
EG
Product Manager, Team Digital Products
Eliassen Group
Harrisburg, PA
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added just now
EG
Program Manager
Eliassen Group
Harrisburg, PA
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…

Gulf Copper LLC

Manager, IT User Services

Galveston, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Feb 4, 2027
Experience: 7+ years of progressive experience in IT infrastructure, end-user computing, systems administration, or IT support, including experience leading technical teams.
Posting language: English
Posted: Nov 6, 2026

Original job description

MANAGER, IT USER SERVICES

Company Overview:

Gulf Copper LLC, a subsidiary of Davie Defense, is a leading Marine Repair and New Construction company based in Galveston, Texas with more than 75 years of shop repair and fabrication experience on the Gulf Coast. Gulf Copper's primary business is the repair and refurbishment of marine vessles, ship construction, and fabrication for transportation, government, and oil and gas markets.

Benefits:

401 (k)
Group Health & Dental Plan
Short-&-Long-Term Disability Insurance
Life & Voluntary Life Insurance
Holiday & Vacation Pay
Employee Assistance Program

Position Summary:

The Manager, IT User Services is a hands-on technology leader responsible for delivering reliable, secure, and responsive end-user IT services across the organization. This role leads a small internal support team and external Managed Service Providers (MSPs) while remaining actively involved in technical implementation, troubleshooting, administration, and continuous improvement. The ideal candidate combines strong people leadership with deep technical expertise across Microsoft 365, endpoint management, identity, collaboration, and cloud-based workplace technologies. This is a “roll-up-your-sleeves” leadership role suited for a fast-paced environment where priorities change quickly and the expectation is to solve problems, implement solutions, and continuously improve the user experience.

Essential Duties and Responsibilities:

This position is responsible for the following: Other duties may be assigned.

User Services & Support:

Lead day-to-day IT support and end-user services for hundreds of users across office, remote, and operational environments.
Manage and mentor a small internal IT support team while coordinating effectively with MSPs, vendors, and technology partners.
Establish a responsive, customer-focused support culture with clear ownership of incidents, requests, and escalations.
Remain hands-on with complex troubleshooting and escalations when needed.
Monitor recurring support issues and implement permanent solutions rather than relying on repeated break/fix support.
Maintain effective onboarding, offboarding, device provisioning, access, and user lifecycle processes.

Microsoft 365 & Identity:

Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and related collaboration services.
Manage identity and access using Microsoft Entra ID (Azure Active Directory) and traditional Active Directory environments.
Support user provisioning, authentication, group membership, permissions, licensing, and access-related troubleshooting.
Work closely with cybersecurity personnel to implement identity, endpoint, and access-control requirements.

Endpoint & Mobile Device Management:

Manage Windows endpoints using Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint lifecycle management.
Manage corporate and BYOD mobile-device environments using Intune MDM and Mobile Application Management/App Protection Policies.
Maintain standardized endpoint configurations and ensure user devices remain secure, supportable, and current.
Proactively manage operating-system and application patching, endpoint health, software currency, and device compliance.
Improve endpoint automation and reduce manual administration wherever practical.

IT Service Management:

Apply practical ITIL/IT Service Management (ITSM) principles for incident, request, problem, change, asset, and knowledge management.
Maintain meaningful service metrics, identify recurring problems, and drive measurable improvements in service quality.
Develop and maintain support procedures, technical documentation, knowledge articles, and standard operating procedures.
Ensure effective escalation and accountability between internal IT staff, MSPs, application owners, and vendors.

Implementation & Continuous Improvement:

Lead and execute fast-paced technology deployments and user-facing IT initiatives.
Translate business needs into practical technology solutions and drive implementation through completion.
Identify opportunities to simplify processes, automate repetitive tasks, improve reliability, and enhance the employee technology experience.
Support technology integrations, migrations, organizational changes, and new-site or business expansion activities.
Participate directly in implementation work rather than functioning solely as a project coordinator.

Required Education & Experience:

Required Qualifications:

7+ years of progressive experience in IT infrastructure, end-user computing, systems administration, or IT support, including experience leading technical teams.
Strong hands-on expertise with:
Microsoft 365
Exchange Online
Microsoft Teams
Microsoft Entra ID / Azure Active Directory
Active Directory
Microsoft Intune
Windows endpoint management
Mobile Device Management and BYOD
Cloud-based enterprise applications
Strong understanding of endpoint security, patching, device compliance, software deployment, and identity/access management.
Working knowledge of ITIL and practical IT Service Management principles.
Demonstrated ability to manage MSPs and technology vendors while maintaining internal ownership and accountability.
Experience supporting a large user population with a relatively lean IT team.
Strong technical troubleshooting skills with the ability to personally handle complex escalations.
Strong communication, organization, and service-oriented IT skills.
Ability to operate effectively in a fast-paced environment with multiple simultaneous priorities.

Preferred Qualifications:

Experience with Microsoft Defender, Windows Autopilot, PowerShell, and automation.
Experience supporting Apple iOS/iPadOS and modern BYOD environments.
Experience implementing or improving ITSM platforms and service-management processes.
Familiarity with cybersecurity frameworks, endpoint security controls, and regulated or compliance-driven environments.
Microsoft, ITIL, or comparable technical certifications are beneficial but not required.
Experience with JIRA, Zendesk or ServiceNow.
Experience with ERP systems, Manufacturing sector.

Working Conditions:

Work is performed in office, remote-support, and operational environments as business needs require.
Must be able to sit or stand for extended periods and regularly use a computer and standard office equipment.
May require after-hours availability for escalations, deployments, maintenance, or service-restoration activities.
May require travel to company facilities or business locations.
Must follow site-specific safety requirements and wear required personal protective equipment when entering operational areas.

Necessary Equipment Operation:

Computer, laptop, mobile phone, and standard office equipment.
Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID, Active Directory, and Microsoft Intune.
Endpoint-management, mobile-device-management, IT service-management, remote-support, collaboration, documentation, reporting, and automation tools.
Standard personal protective equipment when entering designated operational areas.

Special Skills:

Leadership style: Hands-on, accountable, service-oriented
Environment: Fast-paced, lean team, high implementation activity
Primary focus: End-user services, Microsoft 365, identity, endpoint/mobile management, ITSM
Operating model: Small internal team augmented by MSPs and specialized vendors
Success mindset: Own the problem, resolve it, improve the process, and prevent it from recurring.

*An equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Know Your Rights. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email: hrcorp@gulfcopper.com. If you have a disability and you believe you need a reasonable accomodation in order to search for a job opening or to submit an online application, please e-mail: hrcorp@gulfcopper.com

Apply About employer

More about this job

Skills

Troubleshooting
Process improvement
Leadership
Microsoft 365
Collaboration
Onboarding
Microsoft Exchange
Microsoft Teams
Microsoft SharePoint
Microsoft Azure
Microsoft Active Directory
Cybersecurity
Mobile device management
Regulatory compliance
IT service management
ITIL
Documentation
System administration
Microsoft Windows
Communication skills
Microsoft PowerShell
Apple iOS
Atlassian JIRA
Zendesk
ServiceNow
ERP
Use a computer
Office equipment
Personal protective equipment
Reporting

Report this job