Find work in the United States.

6,334,234 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Program Manager - Integration
Aptive
United States
Aptive Resources LLC is seeking a highly experienced Program Manager, Integration to support the Veteran Health Administration (VHA) Office of Health Informatics (OHI) and Office of…
Added 1 min ago
IH
CNC Process Specialist (Relocation Assistance Available)
Ignite Human Capital
Phoenix, AZ
- $90,000 to $115,000 USD / year
Lead and support CNC Machinists who program, set up, and run multi-axis Swiss screw machines (Citizen, Tsugami, Tornos Deco, Escomatic, or similar) and multi-axis CNC lathes (such as the…
Added 1 min ago
Associate Integrated Design Manager
Aligned Data Centers, LLC
United States
The Associate Integrated Design Manager (A-IDM) is an entry-level design management position intended for recent graduates and early-career professionals with 0-4 years of relevant…
Added 1 min ago
Lead Software Engineer
TDS Telecom
Remote, United States
Leads work teams in resolving complex problems which are frequently unique, require creative problem solving and advanced technical skills, and frequently span multiple systems and may…
Added 1 min ago
CH
Registered Nurse CICU-Safety Quality Specialist-Pending Certification
Children’s Hospital of Philadelphia
Philadelphia, PA
- $101,300 to $129,100 USD / year
Local/department program leader for patient safety and quality improvement initiatives that improve patient outcomes within a defined patient care area (microsystem). Utilizes CHOP…
Added 1 min ago
SDR Director
KLDiscovery
Remote, United States
…software help these law firms, corporations and agencies solve complex data challenges. Our Nebula and RelOne platforms deliver SaaS-based legal technology underpinned by managed services…
Added 5 mins ago
Senior Manager - Spares Operations
Lumen
Jefferson City, MO
Leads the enterprise Critical Sparing Program, ensuring network and CPE restoration capabilities remain ready, responsive, and reliable through disciplined execution, urgency, and…
Added 6 mins ago
UC
Judicial Assistant Case Manager
Utah County Government
United States
- $25.45 to $29.24 USD / hour
POSITION: Judicial Assistant Case Manager POSTING #: 6152-1126sr
Added 7 mins ago
Technical Operations & Branded Calling Program Manager
TeleWorld Solutions Inc
Chantilly, VA
…and other emerging standards. The RAN Engineer IV will lead complex projects, mentor junior engineers, and ensure the highest levels of network performance and…
Added 8 mins ago
Clinical Project Manager I
Boston Scientific
Arden Hills, MN
Project/Program Leadership: With the Trial Manager, lead and drive the clinical project team in the planning, execution and management of budget and schedule aspects of clinical trials;…
Added 8 mins ago
Field Sales Associate | Urology - Endourology | Hackensack, NJ
Boston Scientific
Northern, NJ
…supporting regional accounts under the guidance of the Region Sales Manager. Working closely with Territory Managers, you’ll help maintain market share across existing accounts while…
Added 9 mins ago
Field Sales Associate | Urology - Urologic Cancer | Greater Boston, MA
Boston Scientific
Boston, MA
…supporting regional accounts under the guidance of the Region Sales Manager. Working closely with Territory Managers, you’ll help maintain market share across existing accounts while…
Added 9 mins ago
Principal Strategy Manager, PCI Guidance
Boston Scientific
Maple Grove, MN
The Principal Strategy Manager, PCI Guidance, will play a key role in shaping and executing the long-term strategy for the PCIG Franchise. This individual contributor will serve as a…
Added 9 mins ago
Manager, IT User Services
Gulf Copper LLC
Galveston, TX
The Manager, IT User Services is a hands-on technology leader responsible for delivering reliable, secure, and responsive end-user IT services across the organization. This role leads a…
Added 9 mins ago
Product Manager III, Global Downstream Marketing EUS
Boston Scientific
Marlborough, MA
The Product Manager III, Global Downstream Marketing, EUS is responsible for executing downstream marketing strategies and initiatives across the established EUS needles portfolio and new…
Added 9 mins ago
Electrophysiology Radiology Technologist
TriHealth
Montgomery, OH
…and physicians, using advanced imaging technology to support complex cardiovascular cases while growing your skills in a highly specialized…
Added 9 mins ago
Senior Test Engineer
USA-Medtronic MiniMed, Inc 1017
Northridge, CA
…automated test equipment (ATE) and manufacturing test systems for complex medical devices. This senior-level role is pivotal in ensuring that all manufactured products meet stringent…
Added 9 mins ago
Senior AI Engineer
USA-Medtronic MiniMed, Inc 1017
Atlanta, GA
…work of other engineers on the team so the bar holds without a manager in the…
Added 10 mins ago
Sourcing Agent, Gas & Building Services (Hybrid Schedule)
Eversource Energy Service Company
Berlin, CT · Westwood, MA · Manchester, NH
Provides consultation services to the business to resolve contract disputes. When acting in the contract manager role for a contract, will be accountable for all aspects of the contract…
Added 10 mins ago
Cook - PRN
ClearSky Rehabilitation Hospital of Lake City, LLC
Lake City, FL
Certified Food Manager certification or state equivalent required in FL,TX, OH. Must have or obtain within 30 days of hire. Certification must be from approved state-specific program or…
Added 10 mins ago
Cook - $1,000 Sign on Bonus
ClearSky Rehabilitation Hospital of Rockwall County, LLC
Rockwall, TX
Certified Food Manager certification or state equivalent required in FL,TX, OH. Must have or obtain within 30 days of hire. Certification must be from approved state-specific program or…
Added 10 mins ago
Water Systems Engineer
California Water Service
San Jose, CA · Bakersfield, CA · Torrance, CA
…shall be under the technical guidance of higher level engineers/manager/supervisor as required, perform routine engineering projects using prescribed methods that require standard…
Added 11 mins ago
Summer 2027 Staff Intern Corporate Citizenship - Federal Affairs & Sustainability Washington, DC
PSEG
Washington DC, DC
…the energy industry. The intern will primarily support the Manager, Public Policy & Advocacy and Director, through policy research and analysis, written summaries and briefing materials,…
Added 11 mins ago
Quality Manager
Coherent Corp. US
Starkville, MS
Problem solving. Able to find and remove root cause for individual and complex quality problems.
Added 11 mins ago
External Communications Consultant
Conduent
Remote, United States
The Senior Manager, Public Relations & External Communications will lead the day-to-day execution of Conduent’s public relations program, developing compelling storylines, building…

Gulf Copper LLC

Manager, IT User Services

Galveston, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Feb 4, 2027
Experience: 7+ years of progressive experience in IT infrastructure, end-user computing, systems administration, or IT support, including experience leading technical teams.
Posting language: English
Posted: Nov 6, 2026

Original job description

MANAGER, IT USER SERVICES

Company Overview:

Gulf Copper LLC, a subsidiary of Davie Defense, is a leading Marine Repair and New Construction company based in Galveston, Texas with more than 75 years of shop repair and fabrication experience on the Gulf Coast. Gulf Copper's primary business is the repair and refurbishment of marine vessles, ship construction, and fabrication for transportation, government, and oil and gas markets.

Benefits:

401 (k)
Group Health & Dental Plan
Short-&-Long-Term Disability Insurance
Life & Voluntary Life Insurance
Holiday & Vacation Pay
Employee Assistance Program

Position Summary:

The Manager, IT User Services is a hands-on technology leader responsible for delivering reliable, secure, and responsive end-user IT services across the organization. This role leads a small internal support team and external Managed Service Providers (MSPs) while remaining actively involved in technical implementation, troubleshooting, administration, and continuous improvement. The ideal candidate combines strong people leadership with deep technical expertise across Microsoft 365, endpoint management, identity, collaboration, and cloud-based workplace technologies. This is a “roll-up-your-sleeves” leadership role suited for a fast-paced environment where priorities change quickly and the expectation is to solve problems, implement solutions, and continuously improve the user experience.

Essential Duties and Responsibilities:

This position is responsible for the following: Other duties may be assigned.

User Services & Support:

Lead day-to-day IT support and end-user services for hundreds of users across office, remote, and operational environments.
Manage and mentor a small internal IT support team while coordinating effectively with MSPs, vendors, and technology partners.
Establish a responsive, customer-focused support culture with clear ownership of incidents, requests, and escalations.
Remain hands-on with complex troubleshooting and escalations when needed.
Monitor recurring support issues and implement permanent solutions rather than relying on repeated break/fix support.
Maintain effective onboarding, offboarding, device provisioning, access, and user lifecycle processes.

Microsoft 365 & Identity:

Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and related collaboration services.
Manage identity and access using Microsoft Entra ID (Azure Active Directory) and traditional Active Directory environments.
Support user provisioning, authentication, group membership, permissions, licensing, and access-related troubleshooting.
Work closely with cybersecurity personnel to implement identity, endpoint, and access-control requirements.

Endpoint & Mobile Device Management:

Manage Windows endpoints using Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint lifecycle management.
Manage corporate and BYOD mobile-device environments using Intune MDM and Mobile Application Management/App Protection Policies.
Maintain standardized endpoint configurations and ensure user devices remain secure, supportable, and current.
Proactively manage operating-system and application patching, endpoint health, software currency, and device compliance.
Improve endpoint automation and reduce manual administration wherever practical.

IT Service Management:

Apply practical ITIL/IT Service Management (ITSM) principles for incident, request, problem, change, asset, and knowledge management.
Maintain meaningful service metrics, identify recurring problems, and drive measurable improvements in service quality.
Develop and maintain support procedures, technical documentation, knowledge articles, and standard operating procedures.
Ensure effective escalation and accountability between internal IT staff, MSPs, application owners, and vendors.

Implementation & Continuous Improvement:

Lead and execute fast-paced technology deployments and user-facing IT initiatives.
Translate business needs into practical technology solutions and drive implementation through completion.
Identify opportunities to simplify processes, automate repetitive tasks, improve reliability, and enhance the employee technology experience.
Support technology integrations, migrations, organizational changes, and new-site or business expansion activities.
Participate directly in implementation work rather than functioning solely as a project coordinator.

Required Education & Experience:

Required Qualifications:

7+ years of progressive experience in IT infrastructure, end-user computing, systems administration, or IT support, including experience leading technical teams.
Strong hands-on expertise with:
Microsoft 365
Exchange Online
Microsoft Teams
Microsoft Entra ID / Azure Active Directory
Active Directory
Microsoft Intune
Windows endpoint management
Mobile Device Management and BYOD
Cloud-based enterprise applications
Strong understanding of endpoint security, patching, device compliance, software deployment, and identity/access management.
Working knowledge of ITIL and practical IT Service Management principles.
Demonstrated ability to manage MSPs and technology vendors while maintaining internal ownership and accountability.
Experience supporting a large user population with a relatively lean IT team.
Strong technical troubleshooting skills with the ability to personally handle complex escalations.
Strong communication, organization, and service-oriented IT skills.
Ability to operate effectively in a fast-paced environment with multiple simultaneous priorities.

Preferred Qualifications:

Experience with Microsoft Defender, Windows Autopilot, PowerShell, and automation.
Experience supporting Apple iOS/iPadOS and modern BYOD environments.
Experience implementing or improving ITSM platforms and service-management processes.
Familiarity with cybersecurity frameworks, endpoint security controls, and regulated or compliance-driven environments.
Microsoft, ITIL, or comparable technical certifications are beneficial but not required.
Experience with JIRA, Zendesk or ServiceNow.
Experience with ERP systems, Manufacturing sector.

Working Conditions:

Work is performed in office, remote-support, and operational environments as business needs require.
Must be able to sit or stand for extended periods and regularly use a computer and standard office equipment.
May require after-hours availability for escalations, deployments, maintenance, or service-restoration activities.
May require travel to company facilities or business locations.
Must follow site-specific safety requirements and wear required personal protective equipment when entering operational areas.

Necessary Equipment Operation:

Computer, laptop, mobile phone, and standard office equipment.
Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID, Active Directory, and Microsoft Intune.
Endpoint-management, mobile-device-management, IT service-management, remote-support, collaboration, documentation, reporting, and automation tools.
Standard personal protective equipment when entering designated operational areas.

Special Skills:

Leadership style: Hands-on, accountable, service-oriented
Environment: Fast-paced, lean team, high implementation activity
Primary focus: End-user services, Microsoft 365, identity, endpoint/mobile management, ITSM
Operating model: Small internal team augmented by MSPs and specialized vendors
Success mindset: Own the problem, resolve it, improve the process, and prevent it from recurring.

*An equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Know Your Rights. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email: hrcorp@gulfcopper.com. If you have a disability and you believe you need a reasonable accomodation in order to search for a job opening or to submit an online application, please e-mail: hrcorp@gulfcopper.com

Apply About employer

More about this job

Skills

Troubleshooting
Process improvement
Leadership
Microsoft 365
Collaboration
Onboarding
Microsoft Exchange
Microsoft Teams
Microsoft SharePoint
Microsoft Azure
Microsoft Active Directory
Cybersecurity
Mobile device management
Regulatory compliance
IT service management
ITIL
Documentation
System administration
Microsoft Windows
Communication skills
Microsoft PowerShell
Apple iOS
Atlassian JIRA
Zendesk
ServiceNow
ERP
Use a computer
Office equipment
Personal protective equipment
Reporting

Report this job