CAM Clinical Supervisor

Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?

WHAT YOU WILL DO:

The CAM Clinical Supervisor is an exempt position that provides clinical and operational oversight for a call center that triages callers’ behavioral health and related service needs and connects them with the most appropriate level of care and available resources. This position ensures timely, person-centered, clinically sound assessments, referrals, and service coordination while supporting staff performance, quality improvement, and effective provider partnerships.

Supervisor Responsibilities:

• Provide direct clinical and operational supervision to CAM Specialists and other assigned team members.
• Monitor staff performance, workload, documentation quality, attendance, and adherence to established call-center workflows and service standards.
• Conduct regular individual and team supervision, case consultation, coaching, and performance feedback.
• Support onboarding, competency development, continuing education, and the corrective action process in coordination with program leadership.
• Promote a collaborative, trauma-informed, culturally responsive, and accountable team environment.

Duties and Responsibilities:

• Provide clinical guidance and consultation regarding screening, assessment, risk identification, triage, crisis response, safety planning, and referral decisions.
• Ensure callers are matched with the service and level of care best suited to their presenting needs, eligibility, preferences, urgency, and available resources.
• Review complex cases and support timely escalation when callers present with urgent clinical, safety, or access concerns.
• Develop, maintain, and communicate level-of-care service maps, referral pathways, decision-support tools, and provider workflows.
• Engage clinical providers and community partners to clarify admission criteria, referral processes, service availability, and barriers to access.
• Develop and implement continuing education, case-based learning, and competency activities for the CAM Team.
• Review and interpret call-center, referral, access, quality, and outcome data; identify trends and recommend operational or clinical improvements.
• Monitor documentation, confidentiality, informed consent, clinical protocols, and compliance with applicable laws, regulations, contracts, and agency policies.
• Perform CAM Specialist functions as needed, including call handling, clinical screening, resource navigation, referral coordination, follow-up, and accurate documentation.
• Perform all other duties as assigned.

WHAT WE OFFER:

• $72,000 annual salary, depending on experience
• 15 PTO Days per year
• 13 Paid Holidays
• Medical, Dental & Vision insurance
• Healthcare Concierge
• Dependent Care and Healthcare Flexible Spending Account
• Immediate eligibility for 403b Savings Plan with 25% match
• Supplementary Accident, Hospital Indemnity and Specified Disease insurance
• Employer Paid and Additional Voluntary Life/AD&D insurance
• Pet, Legal and Identity Theft programs
• Continuous training and professional development opportunities
• Mileage Reimbursement
• An opportunity to make the world a better place!

WHAT YOU NEED:

• Master’s degree in social work, mental health counseling, marriage and family therapy, or a closely related behavioral health field from an accredited institution.
• Minimum of two (2) years of supervisory experience in a clinical setting.
• LMHC, LMFT, LCSW preferred.
• Valid driver’s license and current auto insurance.
• Advanced knowledge of behavioral health screening, suicide risk assessment, crisis intervention, safety planning, and level-of-care determination.
• Ability to provide clear clinical direction and make sound decisions in a fast-paced, high-volume call-center environment.
• Strong supervisory, coaching, training, conflict-resolution, and performance-management skills.
• Knowledge of community behavioral health, substance use, social service, crisis, and supportive-service systems.
• Ability to analyze program data, identify trends, evaluate service gaps, and translate findings into practical improvements.
• Strong verbal, written, interpersonal, and documentation skills, including the ability to communicate with callers, staff, providers, and community partners.
• Ability to develop and maintain service maps, referral pathways, protocols, workflows, and training materials.
• Working knowledge of confidentiality, professional ethics, mandated reporting, and applicable federal and Florida requirements.
• Proficiency with call-center technology, electronic records, databases, reporting tools, and standard office applications.
• Demonstrated cultural humility and ability to provide trauma-informed, person-centered, and equitable services.
• Ability to lift or carry up to 25lbs when required.
• Prolonged periods of sitting at a desk and working on a computer.

WHO WE ARE:

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.

Gulf Coast JFCS strives to offer opportunities to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships. For license-eligible candidates, we may provide both individual and group supervision from a Board-Certified qualified supervisor to help fulfill state requirements, at no cost to the employee, depending on staff availability and scheduling capacity.

Gulf Coast JFCS is committed to maintaining a work environment free of harassment, discrimination, and inappropriate behavior. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers’ compensation status, or any other characteristic protected by federal, state, or local law.

Background Screening Requirements: It is our policy at Gulf Coast JFCS that any candidate being considered for employment must successfully complete the organization’s background screening requirements, including drug screening and applicable motor vehicle checks. Gulf Coast JFCS is a Florida Care Provider of the Department of Children and Families (DCF), Agency for Health Care (AHCA), and the Department of Elder Affairs (DOEA), which requires all candidates to undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. To learn more about the Clearinghouse, please visit: HB531 | Florida Agency for Health Care Administration

Gulf Coast JFCS is an Equal Opportunity Employer, Drug-Free Workplace, and E-Verify employer.