Logistics Supervisor

Logistics Supervisor Inventory & Distribution

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SCOPE OF RESPONSIBILITY

The Supervisor, Logistics is responsible for overseeing daily transportation and logistics operations supporting blood collection, component pickup, BSCO Inventory & Distribution, and special deliveries. This position ensures the safe, timely, and efficient movement of blood products, supplies, and organizational assets while providing direct supervision of logistics personnel. The Supervisor collaborates with internal departments, fleet management, and external transportation partners to maintain service excellence, operational compliance, and continuous process improvement

ESSENTIAL DUTIES AND RESPONSIBILITIES

Scheduling & Route Management

• Schedules for all blood component pickups at all HQ, NDC, and Mobile blood collection sites, as well as all MOC blood drive pickups, including an average of 100 blood drive pickups per week (completed by close of business Thursdays) and 16 NDC pickups twice daily.
• Maintains excellent working knowledge of HemaCollect and the Component Pickup Scheduler.
• Manages routing of component pickups and monitors logistics for timeliness and efficiency.
• Sends LMS reminders to component pickup Delivery Specialists.
• Any other duties as assigned

Daily Operational Review & Reporting

• Check daily review reports for missing products or Delivery Specialist issues.
• Check the audit list for blood drive adjustments and cancellations.
• Checks the stop-and-drop area for distribution to NDCs.
• Prepares monthly status reports on efficiency rates and overall operational performance.

Vehicle & Fleet Management

• Serves as department liaison with Vehicle Maintenance for preventive maintenance and repairs and communicates with the Vehicle Fleet Team to keep vehicles in service.
• Assign fleet vehicles to BSCO Inventory & Distribution Delivery Specialist and updates the Vehicle Assignment Sheet as needed.
• Balances fleet mileage by rotating high-mileage vehicles to Delivery Specialists with lower-mileage routes; checks vehicle mileage regularly to identify rotation needs.
• Conducts daily vehicle inspections to ensure coolers are turned over.
• Ensures the department maintains an adequate cooler supply for BSCO Inventory & Distribution and Component Pickup Delivery Specialists, ordering additional coolers as needed.
• Ensures department red carts remain on-site, and utility carts are stored in the carport.

Delivery Specialist Safety & Oversight

• Reviews Samsara alerts for Delivery Specialist safety and performance and emails the appropriate supervisor for resolution.
• Ensures Delivery Specialists are on time and serves as a backup Delivery Specialist for deliveries and pickups when needed to ensure timely delivery of blood products.
• Serves as the primary liaison with external logistics partners for courier and vendor partners issues and related transportation services.
• Coordinates recurring and special sample pickups with courier, airline, volunteer, and contracted transportation partners.
• Oversee shipping service and equipment issue resolution with parcel and courier vendors.

Staff Development & Performance Management

• Completes midyear and annual performance appraisals for Component Pickup Delivery Specialists.
• Implements corrective actions and conducts discipline.
• Assists the Training Specialist in training Component Pickup personnel, participates in required meetings, and conducts staff classes as requested.
• Assists in interviewing and hiring Component Pickup Delivery Specialists and provides hiring feedback and recommendations.
• Approves PTO requests for Component Pickup staff.

Incident Investigation & Compliance

• Investigates incidents and operational issues to identify root causes.
• Serves as liaison with NDC, Donor Collections, and Mobile Services personnel to resolve missing documentation or problems associated with component pickup.
• Enforces the Blood Center's policies on EEO, Affirmative Action, and Safety/Health.

Records & Administration

• Maintains accurate and consistent records for blood orders for internal and external customers.
• Oversee daily mail/folder transportation to and from HQ and the MOC, and overseas special delivery/pickup of supplies, mail, and promotional items to and from HQ and NDC locations.
• Performs other duties as assigned by department management.

We need someone who has:

Education

• Bachelor's degree from an accredited college or university, preferably in Supply Chain Management, Logistics, Operations Management, Business Administration, Industrial Engineering, or a related discipline

Experience

• 2+ years of supervisory or people leadership experience.
• Experience working within FDA-regulated or highly regulated healthcare environments.
• Experience in managing quality systems and regulatory inspections preferred.
• Demonstrated advanced knowledge of blood component processing and manufacturing operations.
• Excellent attention to detail and organizational skills.
• Strong communication, problem-solving, and critical-thinking abilities.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.

Preferred Qualifications:

• Current HIPAA certification.
• Familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma) or structured laboratory improvement programs.
• Knowledge of FDA regulations, AABB Standards, FACT Standards, cGMP, CAPA, RC and quality management systems.
• Experience working in a cleanroom or controlled manufacturing environment.

Supervisory Responsibility

• Execute supervisory responsibilities in accordance with organizational policies, procedures, and applicable laws and regulations.
• Participate in interviewing, selection, and onboarding of employees; plan and assign work; and provide day-to-day direction and support to staff.
• Manage employee performance through ongoing coaching, feedback, performance evaluations, and support for corrective action processes.
• Assist the Manager in addressing employee relations matters, operational issues, and workplace concerns, ensuring timely and appropriate resolution.

Working Conditions & Physical Demands:

Work Environment:

This position operates within laboratory, manufacturing, cleanroom, and biologics processing environments.

Physical Requirements:

• Ability to stand for extended periods and perform repetitive laboratory activities.
• Ability to lift and move materials weighing up to 50 pounds.
• Ability to work in laboratory, manufacturing, and refrigerated environments.
• Ability to wear required personal protective equipment (PPE).

Schedule: The role may require shift work, weekends, holidays, and participation in emergency or critical product processing activities as needed. Must be available and willing to work such overtime and/or weekends and holidays as Gulf Coast Blood determines are necessary or desirable to meet its business needs.

Who We Are:

Since 1975, Gulf Coast Blood has been one of the nation’s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex - the Texas Medical Center - while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use.

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EQUAL OPPORTUNITY EMPLOYER STATEMENT

Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.