Risk Management Analyst

GUILFORD COUNTY GOVERNMENT

Empower Successful People to thrive in a Strong Community supported by Quality Government

Description GENERAL STATEMENT OF DUTIESPerforms responsible work in the administration of risk management procedures, policies, programs and operations for Guilford County as part of the Risk Management Department.

DISTINGUISHING FEATURES OF THE CLASSThe Risk Management Analyst plays a key role in managing and processing workers’ compensation, liability, property damage, and citizen claims through an electronic system, ensuring accurate documentation, regulatory compliance, and timely communication with stakeholders. This role includes oversight of the County’s vehicle use policies by conducting motor vehicle report checks and managing the active driver database. Additionally, the Risk Management Analyst processes financial transactions, such as purchase orders and budget reports, and works closely with vendors to manage contracts. They support safety programs by administering online safety training and maintaining compliance through the Learning Management System (LMS). Furthermore, the position involves various administrative duties, including maintaining departmental websites, responding to public records requests, preparing reports, and providing training and guidance on policies and procedures to staff and the public.

Examples of Duties

DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include, but are not limited to:

• Claims Management:Submits workers' compensation, liability, property damage, and citizen claims through an electronic tracking system. Tracks open claims, monitors lost time and modified duty cases. Gathers and ensures the accuracy of claims documentation, managing workers' compensation files, and maintaining departmental records. Evaluates and reviews claims data for regulatory compliance, prepares and maintains state and federal reports. Extracts internal data to complete and submit related reports to include NC Industrial Commission Form 22, Form 25T for travel expenses, and OSHA 300 logs. Tracks OSHA compliance of claims. Maintains regular communication with employees, medical billing, claims adjusters, and case managers to ensure parties are aligned and case information is consistent.
• Incident Investigation and Analysis: Investigates property, personal, and vehicle incidents to determine the root cause and recommends corrective actions as needed. Conducts research and analyzes data to identify loss trends and support the administration of risk management programs. Prepares monthly reports on training activities, safety audits, trend analysis, and special projects related to risk management.
• County Vehicle Use: Conducts motor vehicle report checks for current employees to assess driving eligibility in accordance with established policies and procedures. Manages and updates the County’s active driver report database. Notifies relevant departments of any changes in employee driving privileges.
• Purchasing / Contracts: Processes purchase orders, check requests, P-card reconciliations, and monthly budget reports for the Risk Management department. Collaborates with vendors and the purchasing contract specialist to complete contract entries, monitor fund usage, contract terms, and process any necessary changes. Assists in monitoring the departmental budget to ensure effective fund management.
• Online Safety Training: Supports the administration of risk and safety programs, ensuring occupational safety and health compliance. Partners with our training vendor to manage the delivery of online safety training. Oversees Learning Management System (LMS) maintenance, updating training requirements based on job roles and responsibilities. Prepares and distributes monthly training reports to departments.
• Administrative Operations: Maintains the Risk Management department’s internal website and Teams site. Responds to public records requests in a timely and accurate manner. Prepares, edits, and develops narrative, statistical, and tabular reports or other printed materials. Provides training and guidance to office support staff on policies and procedures. Interprets policies, procedures, and regulations for staff and members of the public, offering clear and consistent guidance. Resolves inquiries and issues by applying and interpreting established policies and procedures. Communicates effectively via phone, email, memos, and other written correspondence with staff, clients, and the public.

RECRUITMENT STANDARDS

Knowledge, Skills and Abilities

• Comprehensive knowledge of office practices, procedures, and administrative operations.
• Solid understanding of the workers’ compensation claims process, including regulatory requirements.
• Fundamental knowledge of accounting principles and practices.
• Proficiency in using various software applications and systems to manage workflows and data.
• Organizational skills with the ability to plan, prioritize, and complete tasks independently.
• Skill in effective verbal and written communication, with the ability to convey information clearly and concisely.
• Demonstrated attention to detail, with proven critical thinking and problem-solving abilities.
• Ability to exercise sound judgment when organizing, formatting, and presenting materials.
• Ability to independently and effectively gather, organize, and compose diverse types of documentation.
• Ability to establish and maintain effective working relationships with county staff, vendors, external agencies, and the public.
• Ability to perform work with a high level of accuracy and attention to detail.
• Ability to respond promptly and efficiently to issues or challenges.

Typical Qualifications

MINIMUM QUALIFICATIONS

Bachelor’s Degree in a related field from an accredited college or university and one (1) year of experience in risk management, workers comp, claims administration or related field; OR an associate’s degree and three (3) years of experience in risk management, workers comp, claims administration or related field; OR a High School Diploma or equivalent and five (5) years of experience in risk management, workers comp, claims administration or related experience.

Preferred Qualifications Experience in risk management is preferred.

Supplemental Information Physical DemandsWork is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking standing, bending, carrying light items such as papers, books, small parts, driving an automobile or use of a PC or other devices to accomplish work objectives. No specific physical demands are required. Mental demands and normal stress regarding achieving work deadlines are present.

Working Conditions

• Environment: Work environment involves normal, everyday discomforts or unpleasantness. The work area has adequate light, heat and ventilation; the environment is organized and stable.
• Hazards: Work presents no significant hazards to employees.

May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.

Special Note: This generic class description gives an overview of the job class, its job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.

Benefits

We are excited about the opportunity of having you as a prospective new employee! You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work? Below are a few of the reasons why we love working for Guilford County. We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of. Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense. We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist! Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues. 13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off. Employer contributes 5% into your 401(k) - no match required. Enrollment in the State Retirement Plan by contributing 6%. Longevity pay beginning at five years of service. We provide a $10,000 Life and AD&D benefit to eligible employees. Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care. Voluntary Life, AD&D, Short-Term and Long-Term Disability.

Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.