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Guild Services

Case Manager II - ACT

W St. Paul, MN, United States

$27 to $35 USD / hour

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Job details

Pay: $27 to $35 USD / hour
Experience: 1 year of experience in case management or providing community-based mental health services.
Posting language: English
Posted: Nov 6, 2026

Original job description

Description Title: Case Manager II - Assertive Community Treatment (ACT) FLSA Status: Non-Exempt

Purpose:

The Case Manager II is responsible for providing comprehensive, community-based services to individuals with severe and persistent mental illness (SPMI) and/or chemical dependency to live self-directed and satisfying lives by providing services directly, minimally using outside resources and diverting hospitalizations by finding alternative interventions whenever possible. This role collaborates within an interdisciplinary team to provide direct client support, manage medications, assist with benefits, and coordinate care, all aimed at improving client functioning and overall quality of life.

Key Responsibilities:

Duties and Responsibilities:

Build trusting relationships with clients to encourage their active participation in treatment and recovery.
Assist clients in managing their mental health symptoms, daily living skills, and overall well-being.
Ensure timely medication delivery to clients and monitor adherence to prescribed treatment regimens.
Assist clients in renewing or applying for benefits, including Medicaid, Social Security, housing assistance, and other community services.
Collaborate with other service providers and natural supports, ensuring clear communication and coordination of services.
Actively participate in team meetings and care conferences to discuss client progress and share insights with team members.
Complete required documentation in compliance with organizational and regulatory standards.
Perform other duties as assigned to support client care and department operations.
Promote an inclusive, diverse, equitable, and respectful work environment.

Required Skills/Abilities:

Understanding of mental health diagnoses, treatment modalities, and the specific needs of individuals with SPMI.
Understanding of community resources, county benefits, and mental health services.
Ability to manage a caseload, prioritize tasks, and meet deadlines in a dynamic, community-based environment.
Ability to assess and intervene in crisis situations, utilizing de-escalation techniques and connecting clients to higher levels of care when needed.
Ability to work effectively in a team-based environment and collaborate with multiple stakeholders to meet client needs
Ability to develop and maintain receptive, open, and approachable lines of communication with clients and staff, and provide a friendly environment for visitors.
Strong written and verbal communication skills, including composing, proofreading, and editing.
Presentation and meeting facilitation skills.
Ability to work as a proactive and positive member of a team to deliver quality services.
Ability to maintain confidentiality of organization, personnel information, and client data.
Ability to use sound judgment and maintain healthy professional boundaries.
Analytical and problem-solving skills.
Ability to meet deadlines and set priorities.
Proficiency with a variety of web-based software and databases, including Microsoft Office Suite.

Working Conditions:

This position is community based, requiring frequent travel to clients’ homes and to various community locations.
Travel may be required to other program sites.
Requires transporting clients in a personal vehicle regularly.
This position has the potential to come into contact with bodily fluids, communicable diseases, tobacco smoke, and household pets.
Prolonged periods at a desk, working on a computer.
Manual dexterity for tasks such as taking notes, using technological devices for documentation, or assisting clients with certain activities if needed.
Must be ambulatory and able to negotiate stairways.
The ability to lift and carry heavy weights that could be up to 50 pounds.

Education and Experience:

Required:

Has a master’s or other graduate degree in behavioral sciences or related fields.

Has a bachelor’s degree in one of the behavioral sciences or related fields AND has 2,000 hours of experience in the delivery of services to persons with mental illness.

Has 4,000 hours of experience in the delivery of services to persons with mental illness.

Preferred

1 year of experience in case management or providing community-based mental health services.

Additional Requirements:

Must not be actively receiving services from Guild and must not have received services within the last two years.
A valid Class ‘D’ Driver’s License, reliable vehicle, satisfactory driving record and necessary insurance.
The ability to provide on-call crisis support 24/7 in weekly intervals on rotation.

Guild’s Employer Promise:

We know you do your best work when you feel supported and have the flexibility to meet all of life’s demands, no matter what those demands might be. Guild is an environment where your emotional, physical, and social wellbeing matters. A place where we’re motivated to care for each other and to work together to make a difference in the lives of our clients. We show up for our clients and we show up for each other. And Guild shows up for you.

About Guild:

Guild is a Minnesota not-for-profit 501(c)(3) organization that empowers those living with mental illness and/or experiencing long-term homelessness by helping them find the tools they need to lead stable, fulfilling lives in communities of their choosing.

Benefit Highlights:

Guild Services offers a range of benefits, including medical, dental, and vision coverage; flexible spending, HSA, short and long-term disability; Paid Time Off; paid holidays; wellness hours; 403(b); life insurance; and more. Eligibility requirements and other terms and conditions apply.

The salary range for this position is between $27 - $35 hourly. The range reflects the minimum and maximum salary for the position. Compensation will depend on the candidate’s professional experience, skills, and relevant education, training, and certifications.

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More about this job

Skills

Mental health
Communication skills
Documentation
Regulatory compliance
Prioritization
Meet deadlines
Apply crisis intervention
Editing
Confidentiality
Problem solving
Microsoft Office
Communicable diseases
Case management

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