Jobs in the United States

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Added 4 mins ago
V
Inside Sales Intern - Summer 2027
Viega
Broomfield CO, CO
- $21 to $25 USD / hour
As an Inside Sales Intern at Viega, you'll gain hands-on experience in customer engagement, sales pipeline management, and market research. Working alongside Inside and Field Sales teams,…
Added 25 mins ago
Summer 2027 Regional Banking Internship
Huntington National Bank
Pittsburgh, PA
…business functions across all segments of the organization. An intern’s experience should be focused on professional growth, skill development, and practical application of academic…
Added 26 mins ago
Operations Accounting Intern
EQT Corporation
Pittsburgh, PA
Must have completed at least sophomore year at an accredited 4-year program prior to the internship start 4
Added 26 mins ago
2026 Marketing Intern - Student Experience Team - CH - Student Experience
ARAMARK
Philadelphia, PA
…apply concepts from the St. Joseph's University Food Marketing program in a real-world business environment. The student will work alongside members of the Collegiate Hospitality Marketing…
Added 26 mins ago
Architectural Intern - Rail & Transit - Summer 2027
Jacobs
Philadelphia, PA
Jacobs is seeking an Architectural Intern to join our Rail & Transit / Buildings & Infrastructure team in Philadelphia, PA, working on transportation projects that deliver innovative…
Added 50 mins ago
NS
MECHANICAL ENGINEER
Naval Sea Systems Command
Keyport, WA
- $114,695 to $149,106 USD / year
…engineering design and development to ensure system development and operations follow all guidelines. | You will perform professional mechanical engineering work supporting development,…
Added 50 mins ago
VH
Psychology Program Manager - Training Program Manager
Veterans Health Administration
Leavenworth, KS · Topeka, KS
- $148,275 to $192,764 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 53 mins ago
AM
MECHANICAL ENGINEER
Air Mobility Command
Little Rock AFB, AR
- $89,508 to $116,362 USD / year
Performs work in facilities operations and maintenance (O&M) functions.
Added 53 mins ago
CA
Seized Property Specialist
Customs and Border Protection
Location Negotiable After Selection
- $89,508 to $116,362 USD / year
…within U.S. Customs and Border Protection, Office of Field Operations, Miami and Tampa Field Office, Fines, Penalties, and Forfeitures Staff, located in Miami, FL or Tampa,…
Added 53 mins ago
CA
Seized Property Specialist
Customs and Border Protection
Location Negotiable After Selection
- $61,722 to $97,087 USD / year
…within U.S. Customs and Border Protection, Office of Field Operations, Miami and Tampa Field Office, Fines, Penalties, and Forfeitures Staff, located in Miami, FL or Tampa,…
Added 53 mins ago
CA
Supervisory CBP Officer (Assistant Port Director)
Customs and Border Protection
Newark, NJ
- $179,175 to $197,200 USD / year
…within U.S. Customs and Border Protection, Office of Field Operations, New York Field Office, Port of New York/Newark, located in Newark,…
Added 56 mins ago
OA
Interdisciplinary General Engineer (Facility Representative)
Other Agencies and Independent Organizations
Oak Ridge, TN
- $125,776 to $163,514 USD / year
…you will evaluate contractor environmental, nuclear safety, operations, safety, and health contract compliance within a specified U.S. Department of Energy (DOE) facility or…
Added 56 mins ago
CA
Senior Advisor
Customs and Border Protection
Washington, DC
- $143,913 to $187,093 USD / year
Advising senior executives on complex program or organizational issues and developing recommendations or courses of action that affect agency-wide, interagency, or international programs…
Added 58 mins ago
CA
Budget Analyst
Customs and Border Protection
Location Negotiable After Selection
- $52,727 to $82,938 USD / year
…within U.S. Customs and Border Protection, Office of Field Operations, International Operations Advisory Directorate, Mission Support Division, Budget Branch in Ashburn,…
Added 58 mins ago
CA
Supervisory Border Patrol Agent
Customs and Border Protection
Carrizo Springs, TX
- $109,383 USD / year
Directing assignments of subordinate Border Patrol Agents, specialized units, and station operations.
Added 58 mins ago
CA
Supervisory Border Patrol Agent
Customs and Border Protection
Del Rio, TX
- $109,383 to $142,199 USD / year
Directing assignments of subordinate Border Patrol Agents, specialized units, and station operations.
Added 1 hour ago
EC
Manufacturing Engineer Internship (Summer 2027)
Eaton Corporation
Beltsville, MD
- $28 USD / hour
Eaton Aerospace’s Beltsville, MD facility is currently seeking a Manufacturing Engineering Intern to join our team.
Added 1 hour ago
EC
Design Engineer Internship (Summer 2027)
Eaton Corporation
Beltsville, MD
- $28 USD / hour
Eaton Aerospace’s Beltsville, MD facility is currently seeking a Manufacturing Engineering Intern to join our team.
Added 1 hour ago
HR Business Partner
ASR Group/Domino Sugar
Baltimore, MD
…including talent reviews, succession planning, the college intern program, job rotation, high-potential programs, and career…
Added 1 hour ago
UA
General Engineer
U.S. Army Intelligence and Security Command
Fort Gordon, GA
- $132,751 to $172,578 USD / year
Serves as a General Facility Engineer with responsibilities for engineering (general) project management, utilities, operations and maintenance oversight, and engineering project design and…
Added 1 hour ago
CA
Inspections Specialist
Customs and Border Protection
Miramar, FL · Long Beach, CA · Washington, DC · Indianapolis, IN · Chicago, IL · Houston, TX · Newark, NJ
- $106,437 to $138,370 USD / year
…Homeland Security professionals involved in effectively evaluating operations compliance of established CBP procedures and policies, as well as assessing operational and organizational…
Added 1 hour ago
CA
Intelligence Research Specialist
Customs and Border Protection
New York, NY
- $105,481 to $163,062 USD / year
…within U.S. Customs and Border Protection, Office of Field Operations, New York Field Office, Field Analysis and Intelligence Unit, located in New York,…
Added 1 hour ago
CA
Intelligence Research Specialist
Customs and Border Protection
New York, NY
- $72,737 to $114,413 USD / year
Such education must have been obtained in an accredited college or university
Added 1 hour ago
CA
Supervisory Border Patrol Agent
Customs and Border Protection
Zapata, TX · Hebbronville, TX · Freer, TX
- $113,620 to $147,708 USD / year
Directing assignments of subordinate Border Patrol Agents, specialized units, and station operations.
Added 1 hour ago
CA
Supervisory CBP Agriculture Specialist (First Line)
Customs and Border Protection
Dulles Airport, VA
- $121,785 to $158,322 USD / year
Supervising shift operations and oversees the Agriculture Program within the Ports of Entry (POE).

GuideWell

Sr Director Precision Engagement

Jacksonville, FL, United States

Apply on fa-etum-saasfaprod1.fa.ocs.oraclecloud.com About employer

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

The Principal Engagement Orchestration leads the enterprise contact strategy and engagement orchestration engine that delivers the right message, through the right channel, at the right moment - without overwhelming the people we serve. This role encompasses nine customer dimensions: employees, prospects, members, patients, providers, family caregivers, brokers/agents, plan sponsors, and vendor partners. This role designs and manages enterprise-wide customer communication strategies and execution plans, guided by "N of 1" personalization and "Self-Service first" principles. This role owns cross-channel communication governance, frequency capping, and suppression logic across Health Services, Commercial and Government Markets, and Shared Services, ensuring compliance with regulatory requirements while maximizing engagement effectiveness.

The Principal Engagement Orchestration serves as the strategic steward of the member communications portfolio, balancing discretionary outreach with mandatory touchpoints, and drives measurable improvements in reach, opt-out rates, and contact-load management. This leader builds a high-performing team that operates as a core function within a shared service model, supporting enterprise-wide strategic efforts across business units and other shared services. While maturing the team from a people, process, and technology perspective, this leader must also create the conditions for experience-obsessed teams and be bold in how we pioneer work that is first of its kind, working hand-in-hand with stakeholders. This function sits within the 'business product' team and works hand-in-hand with the 'technology product' teams. This is a senior leader role reporting to the Vice President, Enterprise Customer Experience & Engagement.

Key Responsibilities:

Enterprise Contact Strategy & Governance

Own the enterprise contact strategy across all channels (letter, call, IVR, email, SMS/text, push in-app and web) and across Health Services, Commercial and Government Markets, and Shared Services.
Define the enterprise communication strategy and channel selection logic and lead the team that turns them into execution plans.
Own the enterprise customer communication calendar and sequencing across business units, so no member receives conflicting or stacked messages.
Govern frequency capping, suppression rules, sequencing, and prioritization logic to protect members from communication overload.
Enforce compliance across regulatory, brand, and preference requirements, including HIPAA, TCPA, CAN-SPAM, and CMS Medicare marketing and communications guidelines.
Own customer preference and consent management, ensuring every communication honors what the member has opted into.
Establish and monitor the contact-load metric; hold accountability for reducing unnecessary contact burden while maintaining engagement effectiveness.
Balance regulatory-required communications with discretionary outreach, ensuring compliance and member preference respect.

Engagement Logic & Channel Standards

Set next-best-action sequencing logic and channel-mix standards that optimize member experience and engagement outcomes.
Define rules and decision trees that determine optimal timing, channel, and message sequencing for each member segment and journey stage.
Ensure consistency and quality across all channels, touchpoints, and outbound communications while maintaining flexibility for business unit and segment-specific needs.
Ensure all customer-facing messages are clear, consistent, timely, and delivered through the optimal channel, adhering to “N of 1” personalization and “Self-Service first” principles.
Monitor for communication fatigue and duplication, and prevent them before they reach the member.

Communications Portfolio & Narrative

Own the engagement narrative and the member communications portfolio across all business units.
Curate and govern the portfolio of outbound messages, campaigns, and touchpoints to ensure coherence, relevance, and non-redundancy.
Partner with key stakeholders (product, marketing, operations, business units) to align communications strategy with broader experience and business objectives.
Partner with Marketing on campaign orchestration, so campaigns run through the same frequency, sequencing, and suppression rules as all other outreach.
Collaborate with Experience Advisory (journey and content design) and UX/UXR (look and feel) to define communication templates.

Integration & Closed-Loop Accountability

Partner with the Principal Experience Intelligence, who owns the targeting, signal, and predictive models, and own how those models are governed and operationalized within the engagement strategy to close the loop between insights and engagement actions.
Provide regular feedback to Product on communication effectiveness, including what drives response, self-service adoption, and opt-outs.
Ensure that engagement orchestration is informed by real-time data, member preferences, and predictive signals.
Drive accountability for engagement effectiveness metrics: reach, response rates, opt-out rates, message fatigue, and contact-load reduction.
Translate engagement performance into actionable insights for continuous improvement.

Team Leadership & Development

Lead a mixed, high-performing team of orchestration strategists and engagement leads.
Build deep bench strength through mentoring, capability development, and cross-functional pairing.
Foster expertise in orchestration platforms, engagement strategy, and member-centric communication design.
Develop partnerships with top MBA and BA schools for internships and fellowships to create a strong pipeline of talent.
Champion a culture of experience obsession - democratizing engagement rules and contact-load visibility so that every outreach decision protects the member from overload.

Key Requirements:

10+ years related work experience in customer engagement, marketing operations, contact center strategy, or related fields.
Demonstrated success designing and governing enterprise-wide contact strategies across multiple channels and business lines.
Proven expertise in frequency capping, suppression logic, and engagement orchestration.
Strong background in regulatory compliance (HIPAA, CAN-SPAM, TCPA, state-specific regulations) as it relates to member communications.
Experience leading cross-functional teams in complex, matrixed environments.
Track record of reducing contact overload and improving engagement effectiveness metrics.
Excellent communication and stakeholder management skills with ability to influence at all organizational levels
5+ years direct supervisory/management experience
Related Bachelor's degree or additional related equivalent work experience

Preferred Qualifications:

Experience in healthcare, insurance, benefits industry, or banking administration.
Expertise in marketing automation platforms, orchestration engines, or customer journey platforms.
Experience with contact center operations, IVR systems, or omnichannel communication strategies.
Familiarity with member preference management and consent/suppression frameworks.
Knowledge of advanced analytics, A/B testing, and engagement optimization methodologies.
Experience with agile engagement planning or rapid campaign deployment.
Track record building governance frameworks or centers of excellence for communications.
Certification in marketing, customer experience, or related disciplines.

General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally

What We Offer:

As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living. To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

Medical, dental, vision, life and global travel health insurance;
Income protection benefits: life insurance, short- and long-term disability programs;
Leave programs to support personal circumstances;
Retirement Savings Plan including employer match;
Paid time off, volunteer time off, 10 holidays and 2 well-being days;
Additional voluntary benefits available; and
A comprehensive wellness program Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ. To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases. Annualized Salary Range: $180,000 - $292,500 Typical Annualized Hiring Range: $180,000 - $236,250 Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring. We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

Apply on fa-etum-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Skills

Communication skills
Regulatory compliance
Prioritization
CMS
Process improvement
Team leadership
Coaching
Stakeholder management
Customer experience
Attend meetings

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Work requirements

Jobs in the United States