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Added 2 mins ago
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Software Engineering Internship – TriZetto Product House
Cognizant
Juneau, AK
- $25 USD / hour
As a Software Engineering Intern, you will make an impact by helping to design and develop fully functional software products for the healthcare industry, aligned with user needs and…
Added 5 mins ago
NS
GENERAL ENGINEER
Naval Sea Systems Command
Naval Base Newport, RI
- $142,452 to $197,200 USD / year
…and critical design through integration, testing, fielding, operations, and maintenance. | You will formulate specifications and requirements based on advanced knowledge of ocean sound…
Added 11 mins ago
FA
Civil Engineer
Federal Aviation Administration
FAA Nationwide-Selectee Remains in Current Duty Location
- $95,489 to $148,037 USD / year
…in the Eastern Region, in support of the Airport Improvement Program (AIP). Serves as the principal Federal Aviation Administration (FAA) organization responsible for all airport program…
Added 11 mins ago
NR
Reactor Engineer (Examiner Qualified)
Nuclear Regulatory Commission
Rockville, MD
- $143,913 to $187,093 USD / year
…registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the District of…
Added 18 mins ago
VH
Staff Psychologist - Primary Care Mental Health Integration
Veterans Health Administration
Marshalltown, IA · Des Moines, IA · Fort Dodge, IA · Carroll, IA · Mason City, IA · Knoxville, IA
- $63,795 to $118,204 USD / year
…provide service in the Primary Care Mental Health Integration Program. These vacancies will be filled with either a Social Worker, Licensed Professional Mental Health Counselor, Marriage…
Added 21 mins ago
MD
Interdisciplinary (General Engineer/Operations Research Analyst)
Missile Defense Agency
Colorado Springs, CO · Redstone Arsenal, AL
- $91,870 to $144,102 USD / year
As an Interdisciplinary (General Engineer/Operations Research Analyst) at the NH-0801/1515-3 broadband level, some of your typical work assignments may include:
Added 21 mins ago
VH
Staff Psychologist - Primary Care Mental Health Integration
Veterans Health Administration
Des Moines, IA
- $117,148 to $152,294 USD / year
…service in the Primary Care Mental Health Integration (PCMHI) Program. This vacancy will be filled with either a Senior Social Worker, Senior Licensed Professional Mental Health Counselor,…
Added 24 mins ago
VH
Staff Psychologist-Psychosocial Rehabilitation & Recovery Center (PRRC)
Veterans Health Administration
Houston, TX
- $152,754 to $198,583 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 24 mins ago
VH
Staff Psychologist
Veterans Health Administration
Houston, TX
- $170,176 to $198,583 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 24 mins ago
VH
Staff Psychologist Primary Care-Mental Health Integration (PCMHI)
Veterans Health Administration
Bangor, ME · Portland, ME
- $85,485 to $156,715 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 24 mins ago
VH
Staff Psychologist Primary Care-Mental Health Integration (PCMHI)
Veterans Health Administration
Portland, ME · Bangor, ME
- $85,485 to $156,715 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 24 mins ago
VH
Psychology Program Manager - Psychosocial Rehabilitation and Recovery Services
Veterans Health Administration
Seattle, WA
- $141,367 to $183,782 USD / year
Conducts ongoing program evaluation and data-driven quality improvement projects that monitor the effectiveness of clinical operations within their respective program(s).
Added 24 mins ago
MD
Interdisciplinary General Engineer/Operations Research Analyst
Missile Defense Agency
Redstone Arsenal, AL · Colorado Springs, CO
- $129,096 to $197,200 USD / year
As a Interdisciplinary General Engineer/Operations Research Analyst at the NH-0801/1515-4 broadband level, some of your typical work assignments may include:
Added 24 mins ago
VH
Psychology Program Manager - Psychosocial Rehabilitation and Recovery Services
Veterans Health Administration
Seattle, WA
- $141,367 to $183,782 USD / year
Conducts ongoing program evaluation and data-driven quality improvement projects that monitor the effectiveness of clinical operations within their respective program(s).
Added 24 mins ago
BO
General Engineer - Banknote Development, Quality, and Manufacturing
Bureau of Engraving and Printing
Washington, DC · Fort Worth, TX
- $81,186 to $111,087 USD / year
Prepare technical recommendations that include the impact of projects on product development and manufacturing operations; and
Added 24 mins ago
VH
Psychologist- Behavioral Health Interdisciplinary Program (BHIP)
Veterans Health Administration
White City, OR
- $89,313 to $165,486 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 24 mins ago
VH
Psychologist- Behavioral Health Interdisciplinary Program (BHIP)
Veterans Health Administration
White City, OR
- $89,313 to $165,486 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 29 mins ago
VH
Industrial Engineer
Veterans Health Administration
Location Negotiable After Selection
- $106,437 to $172,980 USD / year
Serves as an advisor to program areas on all forecasting and modeling
Added 31 mins ago
VH
Psychologist (PCMHI)
Veterans Health Administration
Ventura, CA
- $105,262 to $195,037 USD / year
…that such programs were sanctioned by the VHA Central Office Program Director for Psychology and the VHA Office of Academic Affiliations at the time that the individual was an…
Added 34 mins ago
VH
Staff Psychologist - EDRP-Recruitment/Relocation Incentive
Veterans Health Administration
Temple, TX
- $89,696 to $166,195 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 38 mins ago
VH
Staff Psychologist
Veterans Health Administration
Johnson City, TN
- $93,109 to $172,519 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 41 mins ago
UC
Supervisory General Engineer
U.S. Coast Guard
Norfolk, VA
- $127,646 to $165,945 USD / year
…Planning, Real Property, Facilities Management. Facilities Operations, configuration Management and Energy initiatives for the entire inventory of shore facilities throughout the Coast…
Added 47 mins ago
CA
Supervisory Mission Support Specialist
Customs and Border Protection
Location Negotiable After Selection
- $141,367 to $183,782 USD / year
…within U.S. Customs and Border Protection, Office of Field Operations, Mission Support Division, Location Negotiable After Selection - You must choose one of the below locations. This is…
Added 50 mins ago
AT
Student Trainee (Information Technology)
ARMY TRANSPORTATION
Scott AFB, IL
- $37,333 to $48,535 USD / year
About the Position: Position(s) will be filled under the Department of the Army Pathways Intern Program. Click here or more information on Pathways program participation. Civilian employees…
Added 50 mins ago
FA
Aerospace Engineer (Direct Hire)
Federal Aviation Administration
Houston, TX · Patrick AFB, FL · Wallops Island, VA · Los Angeles County, CA · Vandenberg AFB, CA · Cape Canaveral AFS, FL · Washington, DC
- $53,528 to $99,683 USD / year
…regulating commercial space launches and reentries, as well as the operations of launch and reentry sites. Additionally, the office develops public safety standards and requirements to keep…

GuideWell

Sr Director Performance Advisory Services

Jacksonville, FL, United States

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Job details

Experience: 10+ years related work experience in customer experience, service design, or related strategic advisory roles.
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Summary The Principal Experience Advisor leads the enterprise experience advisory portfolio and prioritization across Health Services, Commercial and Government Markets, and Shared Services, spanning nine customer dimensions: employees, prospects, members, patients, providers, family caregivers, brokers/agents, plan sponsors, and vendor partners. This role also owns the end-to-end improvement, design, and co-execution of personalized, relevant, and consistent experiences and signature moments, and sets organizational standards for experience practice, while ensuring all initiatives drive measurable business results. This leader is responsible for making significant improvement in publicly reported outcomes (e.g., MA-CAHPS, HOS) and business priorities (e.g., retention, NPS, trust). By maturing human-centered design principles and practice within the team and throughout the organization, this role facilitates the adoption of future-leaning skills to help deliver an unmatched, world-class experience. This leader builds a high-performing team that operates as a core function within a shared service model, supporting enterprise-wide strategic efforts across business units and other shared services. While maturing the team from a people, process, and technology perspective, this leader must also create the conditions for experience-obsessed teams and be bold in how we pioneer work that is first of its kind, working hand-in-hand with stakeholders. This function sits within the 'business product' team and works hand-in-hand with the 'technology product' teams. This is a senior leader role reporting to the Vice President, Enterprise Customer Experience & Engagement. Essential Functions Portfolio & Strategy

Own the complete experience advisory portfolio across Health Services, Commercial and Government Markets, and Shared Services, including the prioritized book of member/customer/provider/broker journeys and their associated value-at-stake.
Define and communicate the “why, how, what” narrative for all experience initiatives and enterprise-wide activation efforts.
Establish and enforce ROI expectations on all deliverables, ensuring accountability for measured outcomes rather than recommendations alone.
Maintain a cohesive portfolio of current work, future work, and net-new innovations.

Design & Delivery Standards

Set the design-and-delivery methodology and standards for the practice, including journey design, service design, and touchpoint redesign.
Ensure that solutions are designed once, deployed, and then scaled across the enterprise.
Co-develop the capability hub - a centralized repository of best-in-class tools, templates, and resources - to enable enterprise-wide adoption and consistency.

Team Leadership & Development

Lead a high-performing, nimble, and agile team of experience advisors and experience operations leads.
Build deep bench strength through mentoring, capability development, and cross-functional pairing.
Hold team members accountable for advocating for the member/customer/patient perspective in all work.
Develop partnerships with top MBA and BA schools for internships and fellowships to create a strong pipeline of talent.
Champion a culture of experience obsession - democratizing human-centered design methods and tools so that business and frontline teams can apply them consistently across the enterprise.

Operations & Governance

Oversee Customer Experience (CX) business unit pods, quality standards, and operational seams.
Maintain disciplined 2×2 prioritization (time to value) for all experience work and enforce work-in-progress caps to prevent overload.
Ensure experience improvements are tied to measured results and business outcomes.

Required Qualifications

10+ years related work experience in customer experience, service design, or related strategic advisory roles.
Demonstrated success leading enterprise-wide experience or transformation initiatives across multiple business lines.
Proven expertise in journey mapping, service design, and customer-centric methodologies.
Strong track record of translating experience improvements into measurable business results and ROI.
Experience building and scaling high-performing teams in complex, matrixed environments.
Excellent communication skills with ability to influence stakeholders at all levels.

Preferred Qualifications

Certification in design thinking, service design, or related disciplines.
Experience with agile and lean methodologies.
Familiarity with CX technology platforms and analytics tools.
Prior experience managing cross-functional pods or business units.
Track record of building reusable capability hubs or centers of excellence.
Experience with healthcare, insurance, or banking administration.

Required Management Experience

5+ years direct supervisory/management experience

Required Education

Related Bachelor's degree required

General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally

What We Offer:

As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

Medical, dental, vision, life and global travel health insurance;
Income protection benefits: life insurance, short- and long-term disability programs;
Leave programs to support personal circumstances;
Retirement Savings Plan including employer match;
Paid time off, volunteer time off, 10 holidays and 2 well-being days;
Additional voluntary benefits available; and
A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Annualized Salary Range: $180,000 - $292,500

Typical Annualized Hiring Range: $180,000 - $236,250

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

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