Jobs in the United States

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Added 1 min ago
CO
Food Service Worker - Nutrition Services
County of Riverside
Moreno Valley, CA
- $18.69 to $23.54 USD / hour
…involved in the preparation and serving of food or serves in a lead worker…
Added 2 mins ago
Senior Analyst, Marketing Technology
The Home Depot
Atlanta, GA
…efficiencies through technology implementations and on-going support. This is accomplished by participating in research/information gathering to understand business requirements, system…
Added 2 mins ago
Assistant Store Manager - Specialty
The Home Depot
Franklin, WI
…Depot. The SASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, they will become…
Added 2 mins ago
Pro Inside Sales Representative
The Home Depot
Atlanta, GA
…strategy to profitably grow sales for assigned accounts to support the organization's goals and increases the company's market share. This role is responsible for managing the full sales…
Added 2 mins ago
District Services Manager (Toms River, NJ)
The Home Depot
Toms River, NJ
5% - Store Support - Conduct brief meet-and-greets with new SASMs during Services onboarding. Respond to and resolve store escalations related to installation issues, such as installer…
Added 2 mins ago
CB
General Manager
Crabtree Brands LLC
Poulsbo, WA
- $93,000 USD / year
…downstairs lounge and home of the Pine Club membership. You'll also support service standards at the ChocMo…
Added 4 mins ago
Research Coordinator 2 -- Department of Medicine, Division of Hematology & Oncology
University of Washington
Seattle, WA
Reporting to the Johnsen Lab Research Manager, the Research Coordinator 2 will support clinical study coordinator and central laboratory needs for clinical and translational hematology…
Added 4 mins ago
JH
Dentist – DDS / DMD
Jasmin Henville DMD – Lisbon PC
Mansfield, CT
- $230,000 to $330,000 USD / year
This opening is a lead dentist role, Managing Clinical Director.
Added 4 mins ago
AD
Dental Office Manager
ASPEN DENTAL ASSOCIATES OF NEPA, PLLC
Quakertown, PA
- $50,000 to $55,000 USD / year
As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When…
Added 4 mins ago
MD
Dental Office Manager
MN DENTISTRY, P.C.
Oak Park Heights, MN
- $60,000 to $65,000 USD / year
As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When…
Added 5 mins ago
Senior Pastor
Christcord Church Corporation
Remote, United States
Serve (if possible) as the ministry advisor to the Executive Pastor’s seminary program (practical mentorship only)
Added 6 mins ago
CH
Front Desk Manager (OEM)
Crescent Hotels
Itasca, IL
- $26.32 USD / hour
Lead, train, coach, and support Front Desk associates to ensure excellent guest service.
Added 6 mins ago
CNA/Healthcare Tech - Carolinas Rehab Charlotte Spinal Cord Unit FT Nights
Carolinas Rehabilitation
Charlotte, NC
Perform technical tasks with appropriate training such as administering a 12- Lead Electrocardiogram test and routine venipuncture.
Added 6 mins ago
Nurse Aide/CNA - Progressive Care
The Charlotte-Mecklenburg Hospital Authority
Cornelius, NC
Perform technical tasks with appropriate training such as administering a 12- Lead Electrocardiogram test and routine venipuncture.
Added 6 mins ago
Healthcare Tech - PCU/Telemetry
The Charlotte-Mecklenburg Hospital Authority
Cornelius, NC
Perform technical tasks with appropriate training such as administering a 12- Lead Electrocardiogram test and routine venipuncture.
Added 6 mins ago
Healthcare Tech/CNA - Progressive Care
The Charlotte-Mecklenburg Hospital Authority
Cornelius, NC
Perform technical tasks with appropriate training such as administering a 12- Lead Electrocardiogram test and routine venipuncture.
Added 6 mins ago
Nurse Aide Healthcare Technician
Atrium Health Hospitals, Inc.
Lincolnton, NC
Perform technical tasks with appropriate training such as administering a 12- Lead Electrocardiogram test and routine venipuncture.
Added 6 mins ago
Nurse Aide Healthcare Technician - Med/Surg
Atrium Health Hospitals, Inc.
Lincolnton, NC
Perform technical tasks with appropriate training such as administering a 12- Lead Electrocardiogram test and routine venipuncture.
Added 6 mins ago
Nurse Aide - Med/Surg Weekender
Atrium Health Hospitals, Inc.
Lincolnton, NC
Perform technical tasks with appropriate training such as administering a 12- Lead Electrocardiogram test and routine venipuncture.
Added 6 mins ago
Nurse Aide - Progressive Care Weekender
Atrium Health Hospitals, Inc.
Lincolnton, NC
Perform technical tasks with appropriate training such as administering a 12- Lead Electrocardiogram test and routine venipuncture.
Added 6 mins ago
SH
Senior Director, Enterprise Sales
Spring Health
Remote, United States
- $188,000 to $216,000 USD / year
…barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life…
Added 7 mins ago
Staff Technical Account Manager
Palo Alto Networks, Inc.
Overland Park, KS · Tampa, FL
Lead as a program manager, demonstrating exceptional training abilities to level up the internal team and our clients.
Added 8 mins ago
Assistant Manager I
Family Dollar
San Antonio, TX
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
Added 8 mins ago
Assistant Manager I
Family Dollar
San Antonio, TX
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
Added 8 mins ago
SW
Operations Coordinator
SteadyState Work Partners
Austin, TX
- $21 USD / hour
Support the operational requirements surrounding TAU Core™ field sessions.

GuideWell

Sr Director Performance Advisory Services

Jacksonville, FL, United States

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Job details

Experience: 10+ years related work experience in customer experience, service design, or related strategic advisory roles.
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Summary The Principal Experience Advisor leads the enterprise experience advisory portfolio and prioritization across Health Services, Commercial and Government Markets, and Shared Services, spanning nine customer dimensions: employees, prospects, members, patients, providers, family caregivers, brokers/agents, plan sponsors, and vendor partners. This role also owns the end-to-end improvement, design, and co-execution of personalized, relevant, and consistent experiences and signature moments, and sets organizational standards for experience practice, while ensuring all initiatives drive measurable business results. This leader is responsible for making significant improvement in publicly reported outcomes (e.g., MA-CAHPS, HOS) and business priorities (e.g., retention, NPS, trust). By maturing human-centered design principles and practice within the team and throughout the organization, this role facilitates the adoption of future-leaning skills to help deliver an unmatched, world-class experience. This leader builds a high-performing team that operates as a core function within a shared service model, supporting enterprise-wide strategic efforts across business units and other shared services. While maturing the team from a people, process, and technology perspective, this leader must also create the conditions for experience-obsessed teams and be bold in how we pioneer work that is first of its kind, working hand-in-hand with stakeholders. This function sits within the 'business product' team and works hand-in-hand with the 'technology product' teams. This is a senior leader role reporting to the Vice President, Enterprise Customer Experience & Engagement. Essential Functions Portfolio & Strategy

Own the complete experience advisory portfolio across Health Services, Commercial and Government Markets, and Shared Services, including the prioritized book of member/customer/provider/broker journeys and their associated value-at-stake.
Define and communicate the “why, how, what” narrative for all experience initiatives and enterprise-wide activation efforts.
Establish and enforce ROI expectations on all deliverables, ensuring accountability for measured outcomes rather than recommendations alone.
Maintain a cohesive portfolio of current work, future work, and net-new innovations.

Design & Delivery Standards

Set the design-and-delivery methodology and standards for the practice, including journey design, service design, and touchpoint redesign.
Ensure that solutions are designed once, deployed, and then scaled across the enterprise.
Co-develop the capability hub - a centralized repository of best-in-class tools, templates, and resources - to enable enterprise-wide adoption and consistency.

Team Leadership & Development

Lead a high-performing, nimble, and agile team of experience advisors and experience operations leads.
Build deep bench strength through mentoring, capability development, and cross-functional pairing.
Hold team members accountable for advocating for the member/customer/patient perspective in all work.
Develop partnerships with top MBA and BA schools for internships and fellowships to create a strong pipeline of talent.
Champion a culture of experience obsession - democratizing human-centered design methods and tools so that business and frontline teams can apply them consistently across the enterprise.

Operations & Governance

Oversee Customer Experience (CX) business unit pods, quality standards, and operational seams.
Maintain disciplined 2×2 prioritization (time to value) for all experience work and enforce work-in-progress caps to prevent overload.
Ensure experience improvements are tied to measured results and business outcomes.

Required Qualifications

10+ years related work experience in customer experience, service design, or related strategic advisory roles.
Demonstrated success leading enterprise-wide experience or transformation initiatives across multiple business lines.
Proven expertise in journey mapping, service design, and customer-centric methodologies.
Strong track record of translating experience improvements into measurable business results and ROI.
Experience building and scaling high-performing teams in complex, matrixed environments.
Excellent communication skills with ability to influence stakeholders at all levels.

Preferred Qualifications

Certification in design thinking, service design, or related disciplines.
Experience with agile and lean methodologies.
Familiarity with CX technology platforms and analytics tools.
Prior experience managing cross-functional pods or business units.
Track record of building reusable capability hubs or centers of excellence.
Experience with healthcare, insurance, or banking administration.

Required Management Experience

5+ years direct supervisory/management experience

Required Education

Related Bachelor's degree required

General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally

What We Offer:

As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

Medical, dental, vision, life and global travel health insurance;
Income protection benefits: life insurance, short- and long-term disability programs;
Leave programs to support personal circumstances;
Retirement Savings Plan including employer match;
Paid time off, volunteer time off, 10 holidays and 2 well-being days;
Additional voluntary benefits available; and
A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Annualized Salary Range: $180,000 - $292,500

Typical Annualized Hiring Range: $180,000 - $236,250

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

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