Jobs in the United States

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Part Time, Entry Level Phlebotomist
USA - 3387 BioLife Plasma Services, LP
Thornton, CO
- Part-time
…and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center…
Added just now
Plasma Center Registered Nurse (RN)
USA - 3387 BioLife Plasma Services, LP
Tukwila, WA
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center…
Added 5 mins ago
Operations Coordinator
Morrison & Foerster, LLP
San Francisco, CA
The Operations Coordinator will provide general operational support for the San Francisco office, including conference services, hospitality, and event support (some after hours), and…
Added 7 mins ago
Clinical Team Manager - Adult - LICSW LMHC LMFT - Community Behavioral Health Center
Riverside Community Care
Worcester Area, MA
Provides support in the daily operation of the program and ensuring access and quality of care
Added 7 mins ago
Registered Nurse– Northern Massachusetts (2)
Vitra Health
Remote, United States
…individuals with complex care needs - supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified…
Added 7 mins ago
Registered Nurse – Greater Boston & Surrounding Regions (4)
Vitra Health
Remote, United States
…individuals with complex care needs - supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified…
Added 7 mins ago
Registered Nurse Southeastern Massachusetts (5)
Vitra Health
Remote, United States
…individuals with complex care needs - supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified…
Added 7 mins ago
MCU Offshore Project Manager
GE Vernova
Unspecified, MA
…exchanges on offshore wind turbines. As the Offshore MCU Project Manager, you'll take on a strategic leadership role overseeing the full lifecycle of heavy corrective maintenance projects -…
Added 7 mins ago
LPN - Outpatient, Merrimack Valley Internal Medicine, Chelmsford MA
Tufts Medicine
North Chelmsford, MA
Graduation from an accredited practical nursing program.
Added 7 mins ago
Merrill Advisor Development Program - Financial Advisor: Suburban Boston Market
Bank of America
Wellesley Hills, MA
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
Added 7 mins ago
Deputy Operations Manager
Leidos
Concord, MA
Leidos is looking for an individual to work with the Operations Manager to support the U.S. Air Force Cloud One Architecture and Common Shared Services contract. This is an exciting…
Added 7 mins ago
Business Development Manager-USAF/USSF
CACI International
Concord, MA
Job Title: Business Development Manager-USAF/USSF
Added 7 mins ago
MRI Technologist $20K Sign-On Incentive
Dana-Farber Cancer Institute
CHESTNUT HILL, MA
Working under the direction of the MRI Manager, MRI Supervisor, and MRI Clinical Director, the MRI technologist is responsible for performing all technical procedures within MRI as…
Added 7 mins ago
Executive Director, Case Management
Beth Israel Lahey Health
Charlestown, MA
…and operational leadership for the enterprise Case Management program across all Beth Israel Lahey Health (BILH) facilities. This role will lead the transformation of Case Management…
Added 7 mins ago
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Laboratory Technician
Saint-Gobain
Billerica, MA
- $21 to $35 USD / hour
As a Laboratory Technician, reporting to the Laboratory Manager, you will support the day-to-day operation of the Chryso application laboratory. This will include performing a combination…
Added 7 mins ago
Pharmacy Processing Technician - Freedom Fertility - Hybrid
The Cigna Group
Newburyport, MA
Support pharmacy services by processing medications, working with insurance companies, and communicating with patients as needed
Added 7 mins ago
Adult Clinical Team Manager LICSW LMHC LMFT - Community Behavioral Health Center
Riverside Community Care
Milford, MA
Provides support in the daily operation of the program and ensuring access and quality of care
Added 8 mins ago
EC
Psych RN Case Manager 5K Sign on Bonus
Elara Caring
Chicopee, MA
- $85,000 to $90,000 USD / year
Educate patients, families, and caregivers about the plan of care and behavioral health support.
Added 8 mins ago
Psych Licensed Practical Nurse LPN/LVN PRN
Elara Caring
Chicopee, MA
Help patients and caregivers learn self-care techniques to support their health.
Added 8 mins ago
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Customer Success Program Manager - Food
Carrier
Beverly, MA
- $79,000 to $158,000 USD / year
We are seeking a data driven, client facing Customer Success Food Program Manager to lead complex, high-value visibility programs across our global food industry vertical. As a part of…
Added 8 mins ago
Account Manager - Specialty Personal Lines
Hub International
Wilmington, MA
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
Added 8 mins ago
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Store Manager
Jetro Holdings, Inc
New Bedford, MA
- $39.66 to $40.99 USD / hour
The Store Manager is responsible for overseeing all aspects of Retail, Grocery and Warehouse operations, including financial performance, compliance, inventory management, customer service,…
Added 8 mins ago
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Occupational Therapist (OT)
Genesis Healthcare
New Bedford, MA
- $40 to $48 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 8 mins ago
Sustainment Financial Analyst (P2) *HYBRID*
RTX Corporation
tewksbury, MA
…Financial Analyst, reporting directly to the Sustainment Business Manager. You will serve as the lead for active contracts. You will be a strategic business partner to the program…
Added 8 mins ago
Environmental Services Aide III
Tufts Medicine
Lowell, MA
This role focuses on activities related to the support services functions, such as dietary and food services, environmental services, general facilities, repair and maintenance, parking,…

GuideWell

Human Resources Advisor II

Jacksonville, FL, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

The HR Advisor will answer incoming calls, emails and chats and provide HR process information and guidance to employees and managers, Includes first contact case resolution utilizing the HR Knowledgebase and general understanding of HR policies/programs. HR support includes benefits, compensation, employee relations, employee self-service, enterprise learning, manager self-service, performance management and staffing. The HR Advisor will manage the overall resolution of incoming calls and will triage initial calls and open and manage cases that require additional research and expertise. The HR advisor will perform other HR administrative support for HR transactions into HR systems and perform additional functions including and not limited to keying position data and related actions, Candidate Expenses, Tuition Assistance and other HR administrative processes.

Key Responsibilities:

Online Functions

Demonstrate broad HR knowledge, as pertains to the various Guidewell companies, providing employees with relevant information, policy explanation and self-service navigation support.
Perform intake of HR inquiries via case management, telephone, chat or email. Will assess inquiries or reported issues to determine best method of resolution.
Triage call based upon inquiry to determine level of urgency and specific issue
Utilize knowledgebase and general knowledge to support issues resolution, provide counsel or identify when case escalation is appropriate.
Provide high-touch employee service that meets expected service levels and business performance goals.
Coach callers in the use of self-service.
Document inquiries within the case management tool, transfer case to next tier or direct caller to third party vendor if appropriate.
Provide follow up communication to employees to ensure satisfaction and case resolution.
Properly document employee contact information and employee notes regarding interaction Offline Functions
Keys compensation and position data, including new hire information, promotional increases, position updates and related actions into an automated human resources’ system.
Creates, updates, purges and otherwise maintains active employee files. Retrieves employee records for authorized requestors. Ensures terminated employee files are purged when appropriate and that the Company’s records management policy is adhered to at all times.
Perform transactional and administrative work and data entry as required while maintaining data and system integrity
Support the integrity of employee records and HR data.

Benefits & Compliance Support

Monitor weekly and monthly reports to correct errors as needed or escalate to HRIS.
Conduct benefits sessions for new hire classes.
Ensure new hires, re-hires, and transfers are enrolled accurately and in a timely manner.
Assists new hires with onboarding – login issues and Token IDs.
Plan and promote annual biometric screening clinics across 2 Texas locations.
Track and report on wellness program participation metrics, identifying trends and opportunities for improvement.
Partner with the pharmacy team to organize annual vaccine clinic sessions at convenient times and locations.
Track clinic participation.
Provide additional support where needed.

Process/Continuous Improvement

Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
Provide feedback on employee issues and the knowledgebase so that management can address and improve tools.
Participate in scheduled and ad hoc training in order to improve policy and process acumen.
Identify and report any call trends or product trends to the HR Solutions Center Manager.
Support mass mail initiatives, open enrollment and special projects, as assigned

Job Requirements:

4+ years’ related work experience. Experience Details: Human resources, customer service, or related experience of which 1-2 years of it being in Human Resources or related functional or generalist experience
High school diploma or GED
Demonstrated working knowledge with Microsoft Office products is required (Word, Excel, Outlook)
Demonstrated strong interpersonal, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees; position continually requires demonstrated poise, tact and diplomacy
Ability to travel occasionally

Preferred:

Knowledge of HR policies and procedures
Knowledge of HR systems associate or bachelor’s degree in related field HR Certification, PHR, SHRM Experience working with HRIS System (Peoplesoft/Oracle), Taleo, Skillsoft, SuccessFactors
Prior experience in multiple functional areas of Human Resources (for example, staffing, compensation, benefits)

General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

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More about this job

Skills

Answer incoming calls
HR policies
Employee relations
Performance management
Research
Administrative support
Case management
Communication skills
Record keeping
Data entry
Customer service
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Active listening
Oracle HRIS
Oracle PeopleSoft
Oracle
Oracle Taleo
SuccessFactors
Attend meetings

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