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FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
VESTAL, NY · Vestal, NY
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.com.
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Project Manager
Renaissance Las Vegas Hotel
Las Vegas, NV
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning…
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Guest Services Mgr
Renaissance Las Vegas Hotel
Las Vegas, NV
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning…
Added just now
BW
Supervisor, Accounts Payable
Bronco Wine Co
Ceres, CA
- $70,304 to $91,936 USD / year
…within AP. The AP Supervisor reports to the Senior Accounting Manager and collaborates closely with the Accounts Receivable Supervisor and the Finance transformation-project resource to…
Added 1 min ago
Registered Nurse RN Home Health
PruittHealth
Winder, GA
Highly organized with strong time-management skills; able to multitask, prioritize a busy caseload, and work confidently with technology and electronic documentation systems
Added 1 min ago
Registered Nurse RN Home Health
PruittHealth
Winder, GA
Highly organized with strong time-management skills; able to multitask, prioritize a busy caseload, and work confidently with technology and electronic documentation systems
Added 1 min ago
Project Engineer
Actalent
Poway, CA
Create and maintain standard work for project management activities, including project kickoff efforts, labor requests, project finance reporting, weekly status updates, action item lists,…
Added 1 min ago
Park Team Lead
CircusTrix, LLC
Wilmington, NC
No need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on-site,…
Added 1 min ago
CL
O&O Park Team Lead
CircusTrix, LLC
Vancouver, WA
- $19.13 USD / hour
Reports to: General Manager/Operational Manager
Added 1 min ago
CL
O&O Park Team Lead
CircusTrix, LLC
Maple Grove, MN
- $16 USD / hour
No need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on-site,…
Added 1 min ago
O&O Park Team Lead
CircusTrix, LLC
Arvada, CO
No need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on-site,…
Added 1 min ago
CL
Part Time Team Lead
CircusTrix, LLC
Birmingham, AL
- Up to $16 USD / hour
- Part-time
No need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on-site,…
Added 1 min ago
CL
O&O Park Team Lead
CircusTrix, LLC
Savannah, GA
- $15 USD / hour
No need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on-site,…
Added 1 min ago
O&O Park Team Lead
CircusTrix, LLC
Augusta, GA
No need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on-site,…
Added 1 min ago
CL
Part Time Team Lead
CircusTrix, LLC
Roanoke, VA
- $15 to $17 USD / hour
- Part-time
No need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on-site,…
Added 1 min ago
Supervisor Operations
Kelly Services, Inc
Remote, United States
Overall account management and SOW responsibilities
Added 2 mins ago
Housekeeping Manager
Pyramid Global Hospitality
Oklahoma City, OK
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean,…
Added 2 mins ago
GS
Director, People & Culture, Care Delivery Assets
GRP SCAN Group
United States
- $180,000 to $210,000 USD / year
…transformation efforts while providing strategic counsel on change management, employee relations, succession planning, and organizational health. Through a combination of business acumen,…
Added 2 mins ago
HE
Full Time Center Director - Elementary School (Colonial Trail)
Henrico Education Foundation
Henrico, VA
- $44,000 to $47,000 USD / year
- Full-time
The Center Director will manage the Learning & Discovery Afterschool Program at Colonial Trail Elementary School by ensuring a positive, safe, enriching environment, in accordance with the…
Added 2 mins ago
HA
Senior Accountant
Housing Authority of the City of Los Angeles
Los Angeles, CA
- $43.42 to $59.9 USD / hour
Characteristics of the Class: Positions allocable to this classification report to an Accounting Manager. This classification is distinguished from Accounting Manager, which is above, and…
Added 2 mins ago
Universal RN
InnovAge
Sacramento, CA
Educate participants and caregivers/families on conditions, medications, equipment, safety, and disease management.
Added 2 mins ago
Sr. Design Project Manager - Large Projects
Arcadis
Miami · Avon Park · Dillwyn · Washington · Winters · Phoenix
The Senior Design Manager leads integrated design delivery for large, complex, multidisciplinary projects. The role is responsible for aligning design teams, client requirements, technical…
Added 2 mins ago
Affordable Housing Community Manager - DHS Portfolio
Solari Enterprises, Inc.
Desert Hot Springs, CA
A full-time, non-exempt, community manager for community located in Desert Hot Springs, CA. The community manager is responsible, under the supervision of a Regional manager, for the all…
Added 3 mins ago
Geotechnical Engineer
Houston, TX
…engineering staff in its estimating, production and project management functions. In its over 136-year history, the Company has never failed to complete a marine project. Great Lakes owns…
Added 3 mins ago
Senior Director - Counter-C5ISRT (Campaign Lead)
LEIDOS, INC.
Alexandria, VA
This leader will serve as Senior Program Manager for initial efforts as they are established, maintaining end-to-end accountability from campaign shaping through execution - ensuring speed,…

GuideWell

Human Resources Advisor II

Jacksonville, FL, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

The HR Advisor will answer incoming calls, emails and chats and provide HR process information and guidance to employees and managers, Includes first contact case resolution utilizing the HR Knowledgebase and general understanding of HR policies/programs. HR support includes benefits, compensation, employee relations, employee self-service, enterprise learning, manager self-service, performance management and staffing. The HR Advisor will manage the overall resolution of incoming calls and will triage initial calls and open and manage cases that require additional research and expertise. The HR advisor will perform other HR administrative support for HR transactions into HR systems and perform additional functions including and not limited to keying position data and related actions, Candidate Expenses, Tuition Assistance and other HR administrative processes.

Key Responsibilities:

Online Functions

Demonstrate broad HR knowledge, as pertains to the various Guidewell companies, providing employees with relevant information, policy explanation and self-service navigation support.
Perform intake of HR inquiries via case management, telephone, chat or email. Will assess inquiries or reported issues to determine best method of resolution.
Triage call based upon inquiry to determine level of urgency and specific issue
Utilize knowledgebase and general knowledge to support issues resolution, provide counsel or identify when case escalation is appropriate.
Provide high-touch employee service that meets expected service levels and business performance goals.
Coach callers in the use of self-service.
Document inquiries within the case management tool, transfer case to next tier or direct caller to third party vendor if appropriate.
Provide follow up communication to employees to ensure satisfaction and case resolution.
Properly document employee contact information and employee notes regarding interaction Offline Functions
Keys compensation and position data, including new hire information, promotional increases, position updates and related actions into an automated human resources’ system.
Creates, updates, purges and otherwise maintains active employee files. Retrieves employee records for authorized requestors. Ensures terminated employee files are purged when appropriate and that the Company’s records management policy is adhered to at all times.
Perform transactional and administrative work and data entry as required while maintaining data and system integrity
Support the integrity of employee records and HR data.

Benefits & Compliance Support

Monitor weekly and monthly reports to correct errors as needed or escalate to HRIS.
Conduct benefits sessions for new hire classes.
Ensure new hires, re-hires, and transfers are enrolled accurately and in a timely manner.
Assists new hires with onboarding – login issues and Token IDs.
Plan and promote annual biometric screening clinics across 2 Texas locations.
Track and report on wellness program participation metrics, identifying trends and opportunities for improvement.
Partner with the pharmacy team to organize annual vaccine clinic sessions at convenient times and locations.
Track clinic participation.
Provide additional support where needed.

Process/Continuous Improvement

Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
Provide feedback on employee issues and the knowledgebase so that management can address and improve tools.
Participate in scheduled and ad hoc training in order to improve policy and process acumen.
Identify and report any call trends or product trends to the HR Solutions Center Manager.
Support mass mail initiatives, open enrollment and special projects, as assigned

Job Requirements:

4+ years’ related work experience. Experience Details: Human resources, customer service, or related experience of which 1-2 years of it being in Human Resources or related functional or generalist experience
High school diploma or GED
Demonstrated working knowledge with Microsoft Office products is required (Word, Excel, Outlook)
Demonstrated strong interpersonal, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees; position continually requires demonstrated poise, tact and diplomacy
Ability to travel occasionally

Preferred:

Knowledge of HR policies and procedures
Knowledge of HR systems associate or bachelor’s degree in related field HR Certification, PHR, SHRM Experience working with HRIS System (Peoplesoft/Oracle), Taleo, Skillsoft, SuccessFactors
Prior experience in multiple functional areas of Human Resources (for example, staffing, compensation, benefits)

General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

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More about this job

Skills

Answer incoming calls
HR policies
Employee relations
Performance management
Research
Administrative support
Case management
Communication skills
Record keeping
Data entry
Customer service
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Active listening
Oracle HRIS
Oracle PeopleSoft
Oracle
Oracle Taleo
SuccessFactors
Attend meetings

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