Jobs in the United States

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Added 10 mins ago
W
Certified Pharmacy Technician
Walgreens
DANVILLE, VA
- $18 to $24.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 10 mins ago
W
Pharmacy Customer Service Associate
Walgreens
SPRINGFIELD, MA
- $16 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 10 mins ago
W
Pharmacy Customer Service Associate
Walgreens
BREWER, ME
- $16.1 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 10 mins ago
W
Pharmacy Customer Service Assoc. Cert
Walgreens
LADY LAKE, FL
- $18 to $24.25 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 11 mins ago
Global Procurement Manager- Electrical
GTI Fabrication
Tempe, AZ
The Global Procurement Manager, Electrical reports to the Director of Global Sourcing & Procurement and owns the electrical category from strategy development through purchasing execution,…
Added 16 mins ago
Director, Client Operations
MTM Transit
Middleton, WI
Collaborate with internal stakeholders to establish the departmental business rules that will provide the foundation of the program’s data quality, processing and improvement plan
Added 30 mins ago
Emergency Services Manager, Protective Services Operations, Emergency Services Unit, Protective Services
Amazon
Virtual Location - Virginia, VA
Develop a crisis and incident management standard ensuring a consistent process for crisis / incident management efforts ensuring response readiness and system effectiveness, driving…
Added 30 mins ago
Network Engineering/Operations Site Lead
Leidos
Fort Belvoir, VA
Leidos is seeking a mission-focused Network Engineering Operations Manager / Site Lead to lead a team of approximately 14 network engineers supporting the Defense Threat Reduction Agency…
Added 30 mins ago
FM
Registered Dietician
Fresenius Medical Care
Alexandria, VA
- $70,000 to $117,000 USD / year
…supporting the FMCNA commitment to the Quality Enhancement Program (QEP) and Quality Assessment and Performance Improvement (QAI) activities. Actively participates in process improvement…
Added 30 mins ago
OCONUS Rotational Site Lead - 31056
Huntington Ingalls Industries
McLean, VA
Provides policy and guidance recommendations to the Program Manager and program management team.
Added 30 mins ago
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Cybersecurity Director
Guidehouse
ARLINGTON, VA
- $226,000 to $376,000 USD / year
Drive cybersecurity program performance by defining and monitor KPIs, maturity models, and compliance metrics to operational effectiveness and risk reduction such as decreased time for…
Added 31 mins ago
Business Manager - Small Business Recoveries Strategy
Capital One
McLean, VA · Richmond, VA
…and transform financial distress into long-term success. The program has rapidly grown 46% in the last two years and we face a critical opportunity to capitalize on Recoveries…
Added 31 mins ago
HH
Coding Operations Education Consultant WFH
HCA Healthcare
Richmond, VA
- $62,961.6 to $94,473.6 USD / year
…Physician Services - Clinical Service Group. The education program components include coding and Health Information Management (HIM) initiatives. The Coding Operations Education Consultant…
Added 31 mins ago
Program & Site Manager, Senior
BOOZ, ALLEN & HAMILTON, INC.
McLean, VA
Project Management Professional (PMP) or Defense Acquisition Workforce Improvement Act (DAWIA) Program Management Level III Certification
Added 31 mins ago
EG
Program Manager
Eliassen Group
Richmond, VA
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 33 mins ago
EHS Manager
Staff Management | SMX
St Louis, MO
Ensure compliance with OSHA Process Safety Management and EPA Risk Management Program guidelines, including facilitation and scheduling of Process Hazard Analyses, submittal of Risk…
Added 41 mins ago
Operations Manager
Longs Drug Stores California, L.L.C.
Honolulu, HI
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 1 hour ago
W
Pharmacy Customer Service Associate
Walgreens
FALMOUTH, ME
- $16.1 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 1 hour ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
LADY LAKE, FL
- $17 to $23.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 1 hour ago
CI
HR Business Partner
CXtec Inc.
Syracuse, NY · Norcross, GA
- $70,000 to $85,000 USD / year
…performance management, leave administration, compliance and process…
Added 1 hour ago
Sales Supervisor - Freehold
Warby Parker
Freehold, NJ
…and mission on the sales floor, but you'll also take part in process ideation and improvement, as well as a slew of special projects. Sound right up your alley? Keep…
Added 1 hour ago
UO
Plastic Surgeon (Wound Care and Orthoplastics) - Professor
University of Colorado Denver
Aurora, CO
- $425,000 to $499,999 USD / year
…Candidates must have completed an approved Plastic Surgery residency program and be certified or eligible for certification by the American Board of Plastic…
Added 1 hour ago
UO
Grants Teams Manager
University of Colorado Denver
Aurora, CO
- $90,000 to $115,000 USD / year
In collaboration with the DFA and/or ACCORDS Management Team, lead process improvement and organizational development initiatives related to research administration.
Added 1 hour ago
A
Manufacturing Supervisor
Aerotek
Valencia, CA
- $20 to $70 USD / hour
Description:If you have Manufacturing Manager or Supervisor experience and you're looking for work ASAP then this is the position for you.A very popular Aerospace company in Valencia is…
Added 2 hours ago
Co Manager
Ulta Beauty, Inc.
Mobile, AL
The Co-Manager (CM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth…

GuideWell

Human Resources Advisor II

Jacksonville, FL, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

The HR Advisor will answer incoming calls, emails and chats and provide HR process information and guidance to employees and managers, Includes first contact case resolution utilizing the HR Knowledgebase and general understanding of HR policies/programs. HR support includes benefits, compensation, employee relations, employee self-service, enterprise learning, manager self-service, performance management and staffing. The HR Advisor will manage the overall resolution of incoming calls and will triage initial calls and open and manage cases that require additional research and expertise. The HR advisor will perform other HR administrative support for HR transactions into HR systems and perform additional functions including and not limited to keying position data and related actions, Candidate Expenses, Tuition Assistance and other HR administrative processes.

Key Responsibilities:

Online Functions

Demonstrate broad HR knowledge, as pertains to the various Guidewell companies, providing employees with relevant information, policy explanation and self-service navigation support.
Perform intake of HR inquiries via case management, telephone, chat or email. Will assess inquiries or reported issues to determine best method of resolution.
Triage call based upon inquiry to determine level of urgency and specific issue
Utilize knowledgebase and general knowledge to support issues resolution, provide counsel or identify when case escalation is appropriate.
Provide high-touch employee service that meets expected service levels and business performance goals.
Coach callers in the use of self-service.
Document inquiries within the case management tool, transfer case to next tier or direct caller to third party vendor if appropriate.
Provide follow up communication to employees to ensure satisfaction and case resolution.
Properly document employee contact information and employee notes regarding interaction Offline Functions
Keys compensation and position data, including new hire information, promotional increases, position updates and related actions into an automated human resources’ system.
Creates, updates, purges and otherwise maintains active employee files. Retrieves employee records for authorized requestors. Ensures terminated employee files are purged when appropriate and that the Company’s records management policy is adhered to at all times.
Perform transactional and administrative work and data entry as required while maintaining data and system integrity
Support the integrity of employee records and HR data.

Benefits & Compliance Support

Monitor weekly and monthly reports to correct errors as needed or escalate to HRIS.
Conduct benefits sessions for new hire classes.
Ensure new hires, re-hires, and transfers are enrolled accurately and in a timely manner.
Assists new hires with onboarding – login issues and Token IDs.
Plan and promote annual biometric screening clinics across 2 Texas locations.
Track and report on wellness program participation metrics, identifying trends and opportunities for improvement.
Partner with the pharmacy team to organize annual vaccine clinic sessions at convenient times and locations.
Track clinic participation.
Provide additional support where needed.

Process/Continuous Improvement

Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
Provide feedback on employee issues and the knowledgebase so that management can address and improve tools.
Participate in scheduled and ad hoc training in order to improve policy and process acumen.
Identify and report any call trends or product trends to the HR Solutions Center Manager.
Support mass mail initiatives, open enrollment and special projects, as assigned

Job Requirements:

4+ years’ related work experience. Experience Details: Human resources, customer service, or related experience of which 1-2 years of it being in Human Resources or related functional or generalist experience
High school diploma or GED
Demonstrated working knowledge with Microsoft Office products is required (Word, Excel, Outlook)
Demonstrated strong interpersonal, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees; position continually requires demonstrated poise, tact and diplomacy
Ability to travel occasionally

Preferred:

Knowledge of HR policies and procedures
Knowledge of HR systems associate or bachelor’s degree in related field HR Certification, PHR, SHRM Experience working with HRIS System (Peoplesoft/Oracle), Taleo, Skillsoft, SuccessFactors
Prior experience in multiple functional areas of Human Resources (for example, staffing, compensation, benefits)

General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

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More about this job

Skills

Answer incoming calls
HR policies
Employee relations
Performance management
Research
Administrative support
Case management
Communication skills
Record keeping
Data entry
Customer service
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Active listening
Oracle HRIS
Oracle PeopleSoft
Oracle
Oracle Taleo
SuccessFactors
Attend meetings

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