Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Technical Talent Recruiter
Worldlink
Frisco, TX
2-4 years max overall work experience is desired - Must have technical recruiting experience - use of AI tools
Added just now
Engineer III, Global Technology - Legacy Export
Expeditors
Seattle, WA
…a friendly environment, all of which foster an innovative, customer service-based approach to…
Added 2 mins ago
Assistant Store Manager
The Home Depot
Charleston, SC
Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot.…
Added 2 mins ago
Customer Success Manager
HouseSmart Construction - Clayton
Rutledge, TN
Must have great communication skills, written and verbal
Added 2 mins ago
Registered Dietitian
Fresenius Medical Care
Martin, TN
…supporting the FMCNA commitment to the Quality Enhancement Program (QEP) and Quality Assessment and Performance Improvement (QAI) activities. Actively participates in process improvement…
Added 2 mins ago
Senior Manager, Software Development
CVS Health
Remote, United States
…Engineers and technical leads to make sound decisions about service boundaries, consistency, asynchronous processing, fault isolation, recovery, and scale. Apply architectural discipline…
Added 2 mins ago
ServiceNow Technical Automation Architect
United States - Genesys Cloud Services, Inc.
IL
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations…
Added 2 mins ago
V
Entry-level Lube Tech/Technician
Valvoline
Ooltewah, TN
- $15.75 USD / hour
…help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their…
Added 2 mins ago
Access Control Officer
Nuclear Fuel Services
Jonesborough, TN
Responsible for facility access, physical security, including supervisor of contract guard service.
Added 2 mins ago
Access Control Officer
BWX Technologies, Inc.
Jonesborough, TN
Responsible for facility access, physical security, including supervisor of contract guard service.
Added 2 mins ago
Assistant Store Manager
Extra Space Storage
Portland, TN
Day shift only: Office closes at 6pm
Added 2 mins ago
W
(USA) Pharmacy Manager, Store # 00678
Walmart
Newport, TN
- $112,000 to $197,000 USD / year
…pharmacy operations and leading people? Join Walmart as a Pharmacy Manager and lead our team of pharmacists and pharmacy staff to take care of patients in the community. This is a great…
Added 2 mins ago
Community Manager - Fontana Pointe
ROYAL AMERICAN MANAGEMENT INC
Greeneville, TN
…Company-subsidized health benefits - Wellness programs - Employee Assistance Program - 401(k) matching contribution - Fifteen (15) days Paid Time Off (PTO) in the first year - Twelve (12)…
Added 2 mins ago
HR Program Coordinator
HouseSmart Construction - Clayton
Maryville, TN
Manager in Training (MIT) Program Administration
Added 3 mins ago
Manager, Digital Site Ops
Tractor Supply Company
Brentwood, TN
We are seeking a dynamic and results-driven Manager, Digital Site Ops, to join our Digital team. This role is a key contributor in improving our Question & Answer (Q&A) and Ratings &…
Added 3 mins ago
Luv Homes Home Consultant - Kingsport, TN
HouseSmart Construction - Clayton
Kingsport, TN
Customer Follow-up – maintain customer files and provide timely follow-up with prospective buyers via the company’s CRM system
Added 3 mins ago
RC
Hourly Restaurant Manager (Starting at $21/hr)
Raising Cane's
Jackson, TN
- $21 USD / hour
The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management…
Added 3 mins ago
RN Clinical Manager - Home Health
Maxim Healthcare
Clarksville, TN
…acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is…
Added 3 mins ago
Licensed Practical Nurse - Primary Care
Veterans Affairs, Veterans Health Administration
Clarksville, TN
Selective Service Registration is required for males born after 12/31/1959
Added 3 mins ago
Store Manager - Zales - Governor's Square Mall
Signet Jewelers
Clarksville, TN
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 3 mins ago
V
Entry-level Lube Tech/Technician
Valvoline
Murfreesboro, TN
- $16.75 USD / hour
…help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their…
Added 3 mins ago
UH
Manager Enterprise Estimates, Revenue Cycle
UVA Health
Charlottesville, VA
- $72,012 to $144,025 USD / year
The Manager, Enterprise Estimates provides operational and strategic leadership for UVA Health's patient estimate program, supporting both inpatient and outpatient services across the…
Added 3 mins ago
Strategic Account Manager - Shawgrass Landscape & Distribution
Shaw Industries Inc
Chattanooga, TN
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Added 3 mins ago
V
Entry-level Lube Tech/Technician
Valvoline
Chattanooga, TN
- $15.75 USD / hour
…help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their…
Added 3 mins ago
Relationship Banker II - Northshore Branch
Regions Bank
Knoxville, TN
One (1) year of cash-handling, banking, and/or customer service experience

Guideway Care

Enterprise Customer Experience Manager

Remote, United States

Remote

$105,000 to $130,000 USD / year

Apply on guidewaycare.bamboohr.com About employer

Applications open in a new tab.

Job details

Pay: $105,000 to $130,000 USD / year
Workplace: Remote
Posting language: English
Posted: Nov 13, 2026

Original job description

About Guideway Care*

Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™

Job Summary:

The Enterprise Customer Experience Manager is accountable for the long-term health, retention and growth of a portfolio of Guideway Care's customer relationships. The manager sets account strategy, builds trusted executive relationships, and makes sure each customer's goals shape how Guideway designs, delivers and evolves its services.

Working closely with solution, clinical, operations and sales leaders, the Enterprise Customer Experience Manager brings a single, coordinated view of the customer to every conversation. The role is central to how Guideway protects and grows its customer base.

What you will Own:

Account Strategy & Executive Relationships

Serve as the accountable owner for the relationship, retention and long-term value of an assigned portfolio of enterprise and mid-market customers.
Build and maintain an account plan for each customer that covers goals, stakeholders, risks, renewal path and growth opportunities.
Develop trusted relationships with customer executives and represent the customer's perspective in internal leadership discussions.
Lead business reviews that connect service performance and measurable value to each customer's strategic priorities.
Visit customers onsite as needed to strengthen relationships and understand their operations firsthand.

Retention & Renewals

Own retention across the portfolio, with success measured by gross revenue retention.
Lead renewal strategy for each account, planning well ahead of key contract dates and partnering across Guideway to address risk early.
Keep a current view of contract terms and renewal timelines for every assigned account.

Customer Health & Voice of the Customer

Own the health assessment for each assigned account and act early on signs of risk.
Follow up personally on customer feedback, including survey responses, and turn it into specific actions with the responsible teams.
Share themes from the portfolio with leadership so that customer needs inform service design and priorities.

Growth & Expansion

Identify growth opportunities through a deep understanding of each customer's strategy, outcomes and unmet needs.
Work with Sales to pursue expansion within the portfolio, including new services for existing sites and existing services at new customer sites.
Partner with solution and sales leaders to shape and advance opportunities, using executive relationships and evidence of value to support growth.
Include expansion in every account plan and business review, and review the portfolio opportunity pipeline with senior leadership on a regular cadence.

Portfolio Management & Reporting

Keep account health, renewal dates and relationship records for assigned accounts accurate and current.
Provide timely portfolio inputs for regular customer health reviews and leadership reporting.
Deliver business reviews and account plans that meet Guideway's lifecycle standards, and contribute ideas to improve those standards.

Cross-Functional Leadership

Work closely with partner teams to resolve customer issues, and lead customer communication when an issue affects the relationship.
Bring in executive support when needed, and escalate unresolved risks with a clear recommendation.

How Success Is Measured:

Gross revenue retention for the portfolio against target
Expansion revenue against the shared target with Sales
Customer sentiment, including timely follow-up on survey feedback
On-time renewal readiness for every assigned account
Accurate, timely account health and portfolio reporting

Required Skills/Abilities:

5+ years in customer success, account management or client services, including at least 3 years owning enterprise healthcare relationships and renewals.
Track record of retaining and growing complex, multi-stakeholder accounts, including recovery of at-risk relationships.
Strong understanding of healthcare operations and value-based care models.
Executive presence, with the ability to hold strategic conversations with health system leaders.
Sound judgment in balancing customer advocacy with business needs.
Comfort with data, customer health measures and CRM tools.

Preferred Skills/Abilities:

Experience with clinical services or outcomes-based programs, such as RN triage, care management, readmission reduction or post-discharge services.
Clinical or healthcare operations background.

Work Authorization:

Guideway Care does not offer Immigration or work visa sponsorship

Location: Remote

Travel: Some travel to customer sites is required.

Total Rewards:

The target pay range for this role is $105,000 – $130,000 annually, plus variable performance-based compensation. An individual’s pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.

In addition, team members enjoy

Remote/hybrid flexibility (depending on location) and a generous Personal Time Off program
Benefits package including medical, vision, dental, health savings accounts, company-paid short- and long-term disability, employee assistance program, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
401(k) retirement plan with a company match.
Opportunities for professional development.

Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.

Guideway Care is the parent company of Sequence Health.

Apply on guidewaycare.bamboohr.com About employer

More about this job

Skills

Customer experience
Customer relations
Sales
Leadership
Reporting
Communication skills
RN

Report this job

Work requirements

Jobs in the United States