Jobs in the United States

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Added 1 min ago
SS
Purchasing Technician - Full Time
Sulphur Springs Union School District
Santa Clarita, CA
- Full-time
…level; or three years of increasingly responsible administrative support work in an automated office environment with at least one year of advanced administrative support experience…
Added 2 mins ago
Field Superintendent - MEP
DPR Construction
Reston, VA · Reston
Reviews and communicates project status, risks, and opportunities to project leadership and relevant stakeholders, proactively addressing concerns to support project success.
Added 3 mins ago
Invasive Cardiology Technologist, EP, Baptist Jax
Baptist Health
United States
Associate degree or completion of an accredited Cardiovascular Technology or Radiologic Technology program preferred
Added 5 mins ago
Inventory Associate - Town Center Crossing
United States of Aritzia Inc.
Leawood, KS
…presenting our product to inspire our clients. As the Inventory Associate, you will support with the movement of merchandise into and out of the store, while contributing to seamless…
Added 6 mins ago
Chemistry Laboratory Assistant
Interpath Laboratory
Pendleton, OR
Support Lab Operations: Assist Medical Technologists (MTs) and Medical Laboratory Technicians (MLTs) with a range of laboratory procedures.
Added 7 mins ago
Portfolio Operations Associate
Banc of California Page
Chevy Chase, MD
…Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the…
Added 7 mins ago
Intelligence Program Manager
LLNL
Livermore, CA
Lawrence Livermore National Laboratory (LLNL) has turned bold ideas into world-changing impact advancing science and technology to strengthen U.S. security and promote global stability.
Added 9 mins ago
Associate Technician, Operations
Merck Sharp & Dohme LLC
NC
Associate's degree in business, Science, or Technology-based field and/or bio-pharma focused certificates, such as Bioworks, preferred.
Added 9 mins ago
GB
Branch Sales Associate Part TIme 20 MCALLEN, TX
Grainger Businesses
MCALLEN, TX
- Part-time
…products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported…
Added 9 mins ago
LC
PT Sales Associate
LOVESAC COMPANY
Lansing, MI
- $15.1 to $16.8 USD / hour
Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience…
Added 9 mins ago
LC
FT Sales Associate
LOVESAC COMPANY
Lansing, MI
- $15.1 to $16.8 USD / hour
Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience…
Added 11 mins ago
Senior UX Researcher
H&R Block
Remote, United States
H&R Block is dedicated to empowering financial freedom through trust and technology. We are seeking a Senior UX Researcher to drive continuous discovery across multiple digital product…
Added 11 mins ago
EE
Quality Control Inspection Technician Level I
Express Employment Professionals
Clearwater, FL
- $19 to $22 USD / hour
Associate’s degree, technical certificate, or coursework in Electronics Technology, Electromechanical Technology, Quality Technology, or a related field.
Added 11 mins ago
EE
Assembler Low Voltage Units
Express Employment Professionals
Clearwater, FL
- $18 to $22 USD / hour
Associate's degree, technical certificate, or coursework in Electronics Technology, Electromechanical Technology, Manufacturing Technology, Industrial Technology, or a related field.
Added 11 mins ago
EE
Assembler Medium Voltage Stacks
Express Employment Professionals
Clearwater, FL
- $18 to $22 USD / hour
Associate's degree, technical certificate, or coursework in Electronics Technology, Electromechanical Technology, Manufacturing Technology, Industrial Technology, or a related field.
Added 11 mins ago
EE
Engineering Technician
Express Employment Professionals
Broadview, IL
- $25 to $35 USD / hour
Candidates with an Associate's or Bachelor's degree in Electrical Engineering, Electronics Engineering Technology, Engineering Technology, or a related technical discipline are strongly…
Added 11 mins ago
Radiology Tech
Ascension
Pensacola, FL
Radiologic Technologist credentialed from the Florida Radiologic Technology obtained prior to hire date or job transfer date.
Added 11 mins ago
LH
Full Time - Fulfillment Associate - Day
Lowe's Home Centers, LLC
Wytheville, VA
- Full-time
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Added 11 mins ago
Team Member
Lowe's Home Centers, LLC
Westfield, MA
As an industry leader, we invest in the people and technology needed to grow and win as a team.
Added 11 mins ago
LH
Part Time - Fulfillment Associate - Flexible
Lowe's Home Centers, LLC
Webster, NY
- Part-time
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Added 11 mins ago
LH
Full Time - Sales Associate - Building Materials - Day
Lowe's Home Centers, LLC
Ware, MA
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 11 mins ago
LH
Full Time - Sales Associate - Electrical & Lighting - Closing
Lowe's Home Centers, LLC
Tulsa, OK
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 11 mins ago
Team Member
Lowe's Home Centers, LLC
Suffolk, VA
As an industry leader, we invest in the people and technology needed to grow and win as a team.
Added 11 mins ago
LH
Part Time - Fulfillment Associate - Flexible
Lowe's Home Centers, LLC
Spring Hill, TN
- Part-time
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Added 11 mins ago
LH
Full Time - Sales Associate - Tools - Day
Lowe's Home Centers, LLC
Sidney, OH
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…

Guidehouse Digital, LLC

Technical Support Analyst

VA, United States

$49,000 to $81,000 USD / year

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Job details

Pay: $49,000 to $81,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Family:

User Support

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Serve as the first point of contact for customers seeking technical assistance via phone, email, from our Salesforce ticketing systems.
Troubleshoot and resolve user access, account management, MFA, password reset, and application-related issues in accordance with established service level agreements (SLAs).
Document, categorize, prioritize, and track incidents and service requests through the Salesforce ticket management system.
Escalate complex issues to Tier III, Partner Services or Operations teams while maintaining ownership and communication with customers.
Provide excellent customer service by delivering timely, professional, and accurate support to federal agencies, grantees, and internal stakeholders.
Follow standard operating procedures (SOPs), knowledge base articles, and security policies when resolving customer inquiries.
Assist with user account provisioning, modification, deactivation, and access recertification activities.
Contribute to continuous improvement efforts by identifying recurring issues, recommending process enhancements, and maintaining knowledge articles.
Participate in team meetings, training activities, quality assurance reviews, and operational initiatives.
Support special projects, system releases training, testing activities, and high-priority incidents as required.

What You Will Need:

High school diploma or equivalent (Bachelor's degree preferred).
THREE (3) years of experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
Experience working with ticketing systems such as Salesforce, Jira, Amazon Connect or similar platforms.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to delivering high-quality customer service.
Experience documenting incidents and maintaining accurate records.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
Ability to work independently and collaborate in a team environment.
Must be able to obtain and maintain any required government clearance or background investigation, if applicable.

What Would Be Nice To Have:

Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
HDI Support Center Analyst (HDI-SCA), ITIL Foundation, CompTIA A+, Network+, Security+, or similar certifications.
Experience supporting federal government customers or grant management systems.
Familiarity with identity and access management processes, MFA technologies, and account provisioning practices.
Experience with Salesforce Service Cloud or other CRM-based support platforms.
Experience creating and maintaining knowledge base articles, SOPs, and user documentation.
Exposure to performance metrics such as SLA attainment, first-contact resolution, customer satisfaction (CSAT), and ticket quality reviews.
Experience supporting remote users in a hybrid or virtual work environment.
Bilingual communication skills are a plus.

The annual salary range for this position is $49,000.00-$81,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus

About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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