Jobs in the United States

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Financial Analyst
Vaco LLC
Los Angeles, CA
Ensure the accuracy and integrity of financial data across reporting systems.
Added just now
Accounting Manager
Vaco LLC
San Francisco, CA
Identify and implement improvements to close processes, accounting workflows, systems, and reporting efficiency
Added just now
GO
Cashier Part Time
Goodwill of Central & Northern Arizona
United States
- $15.15 USD / hour
- Part-time
Utilizes systems, including phones and paging systems to make regularly scheduled announcements.
Added just now
UO
Senior Assistant Director of Club Sports, Campus Recreation
University of Montana (UM), Helena College, and UM Western
Missoula, MT
- $74,160 USD / year
Advanced experience with CRM systems (Slate) and enrollment systems integration
Added just now
Social Worker, Licensed Master
Memorial Hermann Health System
Houston, TX
…functioning levels, appropriateness and adequacy of support systems, reaction to illness and ability to…
Added 1 min ago
AR
NIGHT CUSTODIAN II - MIDDLE SCHOOL #47
Alum Rock Union Elementary School District
San Jose, CA
- $27.32 to $33.21 USD / hour
…installation, alteration, repair and maintenance of electrical systems and equipment, and to do related work as…
Added 1 min ago
PS
Senior Safety Specialist
Power Solutions International Inc
Darien, WI
- $90,000 to $100,000 USD / year
…turnkey, custom power packages that integrate alternators, cooling systems, controls, switchgear, cabling, and protection, delivered as containerized, skid, or walk-in solutions. Our team…
Added 1 min ago
Senior Software Engineer, Platform CAM
Atomic Machines
or Santa Clara, CA
Atomic Machines is building the Matter Compiler™, the first in a new class of AI-native, all-digital manufacturing systems that build working machines directly from code. The Matter…
Added 1 min ago
Director, Electrical Engineering
Atomic Machines
or Santa Clara, CA
Atomic Machines is building the Matter Compiler™, the first in a new class of AI-native, all-digital manufacturing systems that build working machines directly from code. The Matter…
Added 1 min ago
Sustainment SW Engineer Principal
SAIC
El Segundo, CA · Colorado Springs, CO
Seeking a Sustainment Software Developer to support Systems the MILSATCOM Engineering, Integration & Test (MSEIT) contract Peterson Space Force Base (PSFB), CO. We are looking for an…
Added 1 min ago
Mechanical Engineer II
JBT MAREL CORPORATION
Kingston, NY
JBT Marel is looking for a Mechanical Engineer. You will be responsible for designing and testing mechanical systems for food equipment machinery. You'll work with cross-functional teams to…
Added 1 min ago
Inside Sales Centre (ISC) Supervisor
Dunn Group
Remote, United States
Comfortable working with CRM systems, reporting tools, and Microsoft Office applications.
Added 1 min ago
Restaurant Manager
Union Rooftop Bar & Grill
Minneapolis, MN
Implements and maintains effective two-way communication systems which reach all staff. (Pre meal, weekly, monthly meetings.)
Added 1 min ago
5th Grade ELA Teacher (AMS South Mountain) 2025-2026 School Year
CO-109 South Mountain
Phoenix, AZ
Contribute to school-wide systems and continuous improvement initiatives.
Added 1 min ago
Incident Response Analyst I
Astreya Partners, LLC
Austin, TX
Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
Added 2 mins ago
Store Manager - Tanger Outlets Columbus
Pandora
Sunbury, OH
Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
Added 2 mins ago
Store Manager
Pandora
Noblesville, IN
Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
Added 2 mins ago
Administrative Coordinator - SECAI
International Monetary Fund
United States
…coordinate the work of the front office unit, independently maintain systems that track documents, implement administrative processes for the department, support mission and project teams,…
Added 2 mins ago
TC
Nurse Practitioner / Physician Assistant - Inpatient Surgery
The Children's Hospital of Philadelphia
United States
- $117,900 to $156,300 USD / year
Added 2 mins ago
TC
Clinical Nurse Specialist
The Children's Hospital of Philadelphia
United States
- $107,200 to $142,100 USD / year
Information management skills, including the effective use of the electronic health record and clinical information systems, the ability to collect clinical data using quality tools, and…
Added 2 mins ago
B
Deputy Department Head Water - WW Services (35547)
Boswell
South Hackensack, NJ · East Brunswick, NJ
- $165,000 to $190,000 USD / year
…include the design of water/ wastewater conveyance and treatment systems, environmental studies, and hydraulic modeling. They will also assist in managing the division, including…
Added 2 mins ago
Supervisor Patient Access Services
Corewell Health Corporate
Grand Rapids, MI
Oversees the daily operations of information systems utilized in areas(s) of responsibility and assists with new software or system implementation.
Added 2 mins ago
HL
Marketing & Business Development Manager - Life Sciences and Health Care
Hogan Lovells Cadwalader US LLP
Washington, DC
- $135,900 to $199,300 USD / year
…sectors, commercial strategy, business intelligence and sales, and systems and operations, we help drive growth, deepen client relationships, strengthen market profile, and deliver…
Added 2 mins ago
Senior Coordinator, Administrative Support
The Arizona Board of Regents on behalf of The University of Arizona
Tucson, AZ
Maintain organized record-keeping systems for physical/electronic files, ensuring compliance, security, and efficient retrieval.
Added 2 mins ago
SM
Luxury Wine Ambassador
Ste. Michelle Rebrand
Woodinville, WA
- $19.45 to $25.27 USD / hour
Maintain proficiency in POS systems, CRM tools, reservation platforms, and guest notes to support luxury clientele and service execution.

Guidehouse Digital, LLC

Technical Support Analyst

VA, United States

$49,000 to $81,000 USD / year

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Job details

Pay: $49,000 to $81,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Family:

User Support

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Serve as the first point of contact for customers seeking technical assistance via phone, email, from our Salesforce ticketing systems.
Troubleshoot and resolve user access, account management, MFA, password reset, and application-related issues in accordance with established service level agreements (SLAs).
Document, categorize, prioritize, and track incidents and service requests through the Salesforce ticket management system.
Escalate complex issues to Tier III, Partner Services or Operations teams while maintaining ownership and communication with customers.
Provide excellent customer service by delivering timely, professional, and accurate support to federal agencies, grantees, and internal stakeholders.
Follow standard operating procedures (SOPs), knowledge base articles, and security policies when resolving customer inquiries.
Assist with user account provisioning, modification, deactivation, and access recertification activities.
Contribute to continuous improvement efforts by identifying recurring issues, recommending process enhancements, and maintaining knowledge articles.
Participate in team meetings, training activities, quality assurance reviews, and operational initiatives.
Support special projects, system releases training, testing activities, and high-priority incidents as required.

What You Will Need:

High school diploma or equivalent (Bachelor's degree preferred).
THREE (3) years of experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
Experience working with ticketing systems such as Salesforce, Jira, Amazon Connect or similar platforms.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to delivering high-quality customer service.
Experience documenting incidents and maintaining accurate records.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
Ability to work independently and collaborate in a team environment.
Must be able to obtain and maintain any required government clearance or background investigation, if applicable.

What Would Be Nice To Have:

Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
HDI Support Center Analyst (HDI-SCA), ITIL Foundation, CompTIA A+, Network+, Security+, or similar certifications.
Experience supporting federal government customers or grant management systems.
Familiarity with identity and access management processes, MFA technologies, and account provisioning practices.
Experience with Salesforce Service Cloud or other CRM-based support platforms.
Experience creating and maintaining knowledge base articles, SOPs, and user documentation.
Exposure to performance metrics such as SLA attainment, first-contact resolution, customer satisfaction (CSAT), and ticket quality reviews.
Experience supporting remote users in a hybrid or virtual work environment.
Bilingual communication skills are a plus.

The annual salary range for this position is $49,000.00-$81,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus

About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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