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Added 1 min ago
E
Lead Infrastructure Business Analyst
EchoStar
Englewood, CO
- $110,100 to $157,300 USD / year
Minimum Experience: 5+ years of experience as a Senior Business Analyst, Service Delivery Analyst, or Infrastructure Program Manager in an enterprise IT Infrastructure environment
Added 2 mins ago
Applications Analyst II - HIM
Edward Elmhurst Healthcare
United States
As an Application Analyst II at Endeavor Health, you will be responsible for implementing and supporting an assigned application portfolio with a focus on timely closure of…
Added 5 mins ago
Service Center Support Desk Analyst
BAE Systems
Columbia, SC
Associate’s Degree in Computer Science or related IT field OR
Added 9 mins ago
Senior Analyst, HRIS - ServiceNow HRSD Developer/Administrator
Stanley Black & Decker, Inc.
Remote, United States
Senior Analyst, HRIS: Service Now HRSD Developer / Administrator
Added 9 mins ago
Maritime Security - Senior Program Analyst
Noblis
Washington, DC
The Maritime Security Solutions Senior Project Analyst will provide expert-level scientific, technical, and project management support to the Maritime Security Solutions portfolio within…
Added 11 mins ago
P
Prin Quantitative Engineer
PECO
Malvern, PA
- $129,600 USD / year
…engineering, statistics, operations research, economics, computer science, data analytics, mathematics, physics,…
Added 12 mins ago
Analyst III- Urgent Need- $44/hr
Scope Services
Westwood, MA
…in the areas of innovation, technical sales assistance, and program support related to Eversource energy efficiency and decarbonization programs that serve the residential, multifamily and…
Added 15 mins ago
RC
Full Time Institutional Research Analyst (On-Site Presence)
Richmond Community College
Hamlet, NC
- $53,699 to $80,546 USD / year
- Full-time
General Description: The Institutional Research Analyst supports strategic planning, student success initiatives, enrollment management, accreditation, and regulatory reporting through the…
Added 16 mins ago
Sr. IT Programmer Analyst Mainframe (Remote)
Globe Life And Accident Insurance Company
Remote, United States
Could you be our next Sr IT Programmer Analyst Mainframe? Globe Life is looking for a Sr IT Programmer Analyst Mainframe to join the team!
Added 18 mins ago
TC
Data Analyst I - Neurocritical Care Program
The Children's Hospital of Philadelphia
United States
- $62,900 to $80,200 USD / year
…actionable information driving quality improvement, research, and program performance within the Neurocritical Care and post-cardiac arrest programs. Produces periodic, and ad hoc reports…
Added 21 mins ago
Subject Matter Expert - Edge Device Technologies
BCMC
Arlington, VA
Added 21 mins ago
Network Forensics Analyst
BCMC
Arlington, VA
Nightwing is seeking a Network Forensics Analyst with deep expertise in one or more edge device technologies (Cisco, Ivanti, Palo Alto, Ciena, Juniper) to support this critical customer…
Added 22 mins ago
Logistics Analyst
Pioneer Hi-Bred International, Inc
Des Moines, IA
At Vylor, we’re advancing agriculture through breakthrough science - combining elite germplasm, cutting-edge biotech, and next-generation expertise in gene editing and molecular breeding.…
Added 23 mins ago
Problem Analyst
WGU Corporation
Salt Lake City, UT
The Problem Analyst is responsible for the coordination of resolution of highly technical support issues for our student and staff facing products and tools. They create and manage major…
Added 25 mins ago
CO
Applications Analyst
City of Raleigh North Carolina
Raleigh, NC
- $74,197 to $115,000 USD / year
The Applications Analyst will work as part of the Trimble applications team supporting Trimble Unity Maintain (formerly Cityworks) and Trimble Unity Construct (formerly e-Builder). These…
Added 25 mins ago
CO
Laboratory Manager
City of Raleigh North Carolina
Raleigh, NC
- $90,640 to $140,476 USD / year
Bachelor's Degree in Chemistry, Biology, Microbiology, Environmental Science or related field; 7 to 9 years' experience in professional level laboratory sampling, testing and analysis…
Added 31 mins ago
Senior Technical Compliance Analyst
MongoDB
NY
The Senior Compliance Analyst is a senior individual-contributor role that leads high-stakes audits and specialized compliance workstreams.
Added 34 mins ago
Sr Business Systems Analyst
loanDepot
Plano, TX
Experience serving as a Product Owner, Lead Business Analyst, or similar role within an Agile delivery environment.
Added 41 mins ago
Corp FP&A Financial Analyst II - (B2)
Applied Materials
Santa Clara, CA · Santa Clara
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 45 mins ago
AH
Application Systems Analyst I - Full Time - Days - AHSIC
Atlantic Health System
Morris Plains, NJ
- Full-time
The Application Systems Analyst is responsible for analyzing, designing, implementing, and maintaining software applications and systems to support business operations. This role serves as…
Added 45 mins ago
SCADA Systems Analyst
Marathon Petroleum Logistics Services LLC
Findlay, OH · San Antonio, TX
Marathon Pipe Line (MPL) has an opening for SCADA Systems Analyst. This position will support SCADA processes and OT Infrastructure for MPL assets. Our preferred location is Findlay, OH and…
Added 52 mins ago
PB
Technical Support Analyst
Palm Beach Atlantic University
West Palm Beach, FL
- $19.5 to $20.5 USD / hour
In support of the university's mission and objectives, the Technical Support Analyst provides front-line technical assistance for the university-issued desktops, laptops, software, and…
Added 53 mins ago
Mobile Quality Assurance Analyst
Southern Company
Atlanta, GA · Birmingham, AL
The Technology Organization’s Customer Engagement portfolio is seeking a Quality Assurance Analyst focused on our customer-facing Mobile App for iOS and Android. Help deliver reliable…
Added 54 mins ago
Institutional Research Analyst – Analytics & Assessment
Community College of Vermont
Remote, United States
…and other institutional outcomes, collaborating with the IR Analyst – Reporting & Compliance to ensure consistency with approved data…
Added 55 mins ago
Analyst-Financial Senior
Indianapolis, IN
Partners with principal investigators, program managers, and Grants Administration to monitor grant financial performance and resolve financial and compliance-related matters.

Guidehouse Digital, LLC

Technical Support Analyst

VA, United States

$49,000 to $81,000 USD / year

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Job details

Pay: $49,000 to $81,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Family:

User Support

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Serve as the first point of contact for customers seeking technical assistance via phone, email, from our Salesforce ticketing systems.
Troubleshoot and resolve user access, account management, MFA, password reset, and application-related issues in accordance with established service level agreements (SLAs).
Document, categorize, prioritize, and track incidents and service requests through the Salesforce ticket management system.
Escalate complex issues to Tier III, Partner Services or Operations teams while maintaining ownership and communication with customers.
Provide excellent customer service by delivering timely, professional, and accurate support to federal agencies, grantees, and internal stakeholders.
Follow standard operating procedures (SOPs), knowledge base articles, and security policies when resolving customer inquiries.
Assist with user account provisioning, modification, deactivation, and access recertification activities.
Contribute to continuous improvement efforts by identifying recurring issues, recommending process enhancements, and maintaining knowledge articles.
Participate in team meetings, training activities, quality assurance reviews, and operational initiatives.
Support special projects, system releases training, testing activities, and high-priority incidents as required.

What You Will Need:

High school diploma or equivalent (Bachelor's degree preferred).
THREE (3) years of experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
Experience working with ticketing systems such as Salesforce, Jira, Amazon Connect or similar platforms.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to delivering high-quality customer service.
Experience documenting incidents and maintaining accurate records.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
Ability to work independently and collaborate in a team environment.
Must be able to obtain and maintain any required government clearance or background investigation, if applicable.

What Would Be Nice To Have:

Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
HDI Support Center Analyst (HDI-SCA), ITIL Foundation, CompTIA A+, Network+, Security+, or similar certifications.
Experience supporting federal government customers or grant management systems.
Familiarity with identity and access management processes, MFA technologies, and account provisioning practices.
Experience with Salesforce Service Cloud or other CRM-based support platforms.
Experience creating and maintaining knowledge base articles, SOPs, and user documentation.
Exposure to performance metrics such as SLA attainment, first-contact resolution, customer satisfaction (CSAT), and ticket quality reviews.
Experience supporting remote users in a hybrid or virtual work environment.
Bilingual communication skills are a plus.

The annual salary range for this position is $49,000.00-$81,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus

About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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