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Added 1 min ago
CC
Information Technology Specialist I-California Institution for Men (CIM)
California Correctional Health Care Services
CA
- $6,513 to $10,537 USD / month
Under the direction of the Information Technology (IT) Supervisor II, the IT Specialist I, serves as a Technical Analyst demonstrating an in-depth understanding and level of expertise of IT…
Added 2 mins ago
Senior Analytics Engineer
EnergyHub
Remote, United States
…managed charging programs. EnergyHub's EV team is hiring a Data Analyst to turn that data into insight: understanding how drivers charge, how programs perform, where our data falls short,…
Added 2 mins ago
BA
Investment Materials Analyst
Brown Advisory LLC
Baltimore, MD
- $60,000 to $72,000 USD / year
Brown Advisory is seeking a highly organized, analytical and detail-oriented recent graduate to join the team as an Investment Materials Analyst.
Added 3 mins ago
AI
Lead Program Management Analyst
Akumen, Inc.
Tysons Corner, VA · Reston, VA
- $125,000 to $145,000 USD / year
Akumen, Inc. is seeking an experienced Lead Program Management Analyst to provide program leadership, administrative management, documentation, quality assurance, and operational support…
Added 4 mins ago
Data Analyst - Supply Chain
The Home Depot
Atlanta, GA
Position Purpose:A Data Analyst Supply Chain leverages technical abilities to synthesize complex analytical tasks into easily understood data-driven stories. Responsible for working…
Added 5 mins ago
MC
Policies and Procedures Manager (Enterprise Risk & Compliance)
Metropolitan Council
St Paul, MN
- $46.18 to $74.94 USD / hour
…move toward a more formal and disciplined risk and compliance program. The position will be responsible for reducing the Council’s risks by centralizing policies and procedures, updating…
Added 7 mins ago
Internal Audit Operations Analyst
Farmers Insurance Careers
Warwick, RI · Grand Rapids, MI · Phoenix, AZ
Leveraging knowledge of Internal Audit workflow and systems knowledge, the IA Operations Analyst monitors, analyzes and reports on Internal Audit operational processes and makes…
Added 7 mins ago
Commercial Finance Analyst - HDGT, Americas
GE Vernova Operations LLC
United States
As the Commercial Finance Analyst for the HDGT (Heavy Duty Gas Turbine) segment in the Americas, you will play a critical role in driving profitable growth and financial governance across…
Added 8 mins ago
IC
Analyst, Employee Engagement & Social Impact (Hybrid - Acton, MA)
Insulet Corporation
Acton, MA
- $68,500 to $102,700 USD / year
We are seeking a highly organized, purpose driven analyst to join our Global Social Impact team. This role brings our employee engagement strategy to life, connecting employees with…
Added 10 mins ago
SOC Tier 3 Analyst
Global Alliant Inc
Glen Burnie, MD
Provides support for SOC Analyst Tier 1 & 2 personnel.
Added 10 mins ago
SO
INSPECTOR SPECIALIST (WT: SENIOR COMPLIANCE ANALYST) - 76002284
State of Florida
DELAND, FL
- $43,307.28 USD / year
Working Title: INSPECTOR SPECIALIST (WT: SENIOR COMPLIANCE ANALYST) - 76002284
Added 13 mins ago
Travel Analyst, Mid
Booz Allen Hamilton_United States
Fayetteville, NC
Work with us and ensure program goals are accomplished within budget as we improve customers ability to execute complex global operations.
Added 14 mins ago
Applied Artificial Intelligence Scientist III
L.A. Care Health Plan
Los Angeles, CA
Apply subject matter expertise in evaluating business operations and processes. Identify areas where technical solutions would improve business performance. Consult across business…
Added 14 mins ago
Business Analyst- Onsite Role (Baytown, TX)
Community Resource Credit Union
Baytown, TX
The Business Analyst serves as a liaison between business units, the Programming Team, Enterprise Service Delivery, and project stakeholders to ensure business needs are clearly understood,…
Added 15 mins ago
Space Domain Awareness and Directed Energy Analyst
The Aerospace Corporation
Colorado Springs, CO
As a Space Domain Awareness and Directed Energy Analyst, you'll contribute to high-impact projects that directly support space operations and national security:
Added 19 mins ago
CO
Capital Planning and Project Manager I/II (Capital Projects)
County of Marin
San Rafael, CA
- $47.02 to $65.73 USD / hour
…and strategies to promote effective local and state security operations for the protection of people, property, and…
Added 20 mins ago
Sr Principal Linux Systems Administrator - Polygraph
CORP-Corporate Office
United States
The Northrop Grumman Classified Solutions CIDO team is seeking a Sr Principal Computer Systems Analyst (Sr Principal Linux Systems Administrator) to support information system lifecycle…
Added 20 mins ago
Sr Principal Computer Systems Analyst - Linux
CORP-Corporate Office
United States
The Northrop Grumman CIDO Classified Solutions team is seeking a Sr. Principal Computer Systems Analyst - Linux to support information system lifecycle activities. The selected candidate…
Added 20 mins ago
Industrial Security Analyst - Level 2
SP - Launch Vehicles
United States
The Industrial Security Analyst (ISA) will support the execution of security operations for Special Access Programs (SAP). This position is responsible for ensuring compliance with…
Added 20 mins ago
MS
Parametric - Operations Analyst Cohort, Winter, 2027 (Recent Grads)
MS Services Group, Inc.
United States
- $60,000 to $90,000 USD / year
The Operations Analyst Program is an early-career development opportunity for driven recent and soon-to-be graduates who want to launch a career at the intersection of investment…
Added 21 mins ago
Sr. Management Analyst
NOVACES
National Capital Region, DC
Skilled in managing program management activities and adding value in support of operations.
Added 24 mins ago
Senior Privacy Analyst
Upbound Field Support Center Rent A Center Texas LP
Plano, TX
…authority over risk acceptance, exceptions, escalations, and program…
Added 24 mins ago
J
Reimbursement Analyst
United States
- $24.11 to $28.6 USD / hour
Minimum 2 years' experience In health insurance claims operations, claims adjudication, or government program reimbursement, including experience with Medicare, Medicaid, coordination of…
Added 27 mins ago
Technical Analyst III - Retirement Platform IT (RPIT)
BOK Financial
Tulsa, OK
…your knowledge, skills, and abilities to us as a Technical Analyst III. You’ll join a program-oriented team supporting BOK Financials’ Wealth Business, while helping shape the future of our…
Added 27 mins ago
Finance Analyst
Amrize
Saginaw, MI
Were seeking a Finance Analyst who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

Guidehouse Digital, LLC

Technical Support Analyst

VA, United States

$49,000 to $81,000 USD / year

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Job details

Pay: $49,000 to $81,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Family:

User Support

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Serve as the first point of contact for customers seeking technical assistance via phone, email, from our Salesforce ticketing systems.
Troubleshoot and resolve user access, account management, MFA, password reset, and application-related issues in accordance with established service level agreements (SLAs).
Document, categorize, prioritize, and track incidents and service requests through the Salesforce ticket management system.
Escalate complex issues to Tier III, Partner Services or Operations teams while maintaining ownership and communication with customers.
Provide excellent customer service by delivering timely, professional, and accurate support to federal agencies, grantees, and internal stakeholders.
Follow standard operating procedures (SOPs), knowledge base articles, and security policies when resolving customer inquiries.
Assist with user account provisioning, modification, deactivation, and access recertification activities.
Contribute to continuous improvement efforts by identifying recurring issues, recommending process enhancements, and maintaining knowledge articles.
Participate in team meetings, training activities, quality assurance reviews, and operational initiatives.
Support special projects, system releases training, testing activities, and high-priority incidents as required.

What You Will Need:

High school diploma or equivalent (Bachelor's degree preferred).
THREE (3) years of experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
Experience working with ticketing systems such as Salesforce, Jira, Amazon Connect or similar platforms.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to delivering high-quality customer service.
Experience documenting incidents and maintaining accurate records.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
Ability to work independently and collaborate in a team environment.
Must be able to obtain and maintain any required government clearance or background investigation, if applicable.

What Would Be Nice To Have:

Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
HDI Support Center Analyst (HDI-SCA), ITIL Foundation, CompTIA A+, Network+, Security+, or similar certifications.
Experience supporting federal government customers or grant management systems.
Familiarity with identity and access management processes, MFA technologies, and account provisioning practices.
Experience with Salesforce Service Cloud or other CRM-based support platforms.
Experience creating and maintaining knowledge base articles, SOPs, and user documentation.
Exposure to performance metrics such as SLA attainment, first-contact resolution, customer satisfaction (CSAT), and ticket quality reviews.
Experience supporting remote users in a hybrid or virtual work environment.
Bilingual communication skills are a plus.

The annual salary range for this position is $49,000.00-$81,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus

About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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